The double-edged sword effect of chatbot anthropomorphism on customer acceptance intention: the mediating roles of perceived competence and privacy concerns.

Fri, 01 Nov 2024 00:00:00 +0100

Mengmeng Song , Yaxin Zhu, Xinyu Xing, Jingzhe Du:
The double-edged sword effect of chatbot anthropomorphism on customer acceptance intention: the mediating roles of perceived competence and privacy concerns. Behav. Inf. Technol. 43(15): 3593-3615 (2024)