I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation.

Sun, 01 Jan 2023 00:00:00 +0100

Mengmeng Song, Xinyu Xing, Yucong Duan, Jian Mou :
I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation. Ind. Manag. Data Syst. 123(12): 2949-2975 (2023)