Should the chatbot "save itself" or "be helped by others"? The influence of service recovery types on consumer perceptions of recovery satisfaction.

Sat, 01 Jan 2022 00:00:00 +0100

Mengmeng Song, Jingzhe Du, Xinyu Xing, Jian Mou:
Should the chatbot "save itself" or "be helped by others"? The influence of service recovery types on consumer perceptions of recovery satisfaction. Electron. Commer. Res. Appl. 55: 101199 (2022)