Building a cognitive platform for the managed IT services lifecycle.

Daniela Rosu 0001 Daniela Ivan-Rosu IBM T. J. Watson Research Center, Hawthorne, NY, USA Georgia Institute of Technology, Atlanta, GA, USA Daniela Rosu Daniela Rosu 0002 University of Toronto, Canada University of Ottawa, Telfer School of Management, ON, Canada http://www.utsc.utoronto.ca/~drosu/ http://www.cs.utoronto.ca/~juris/DanielaRosu.htm

Kristof Kloeckner Constantin Adam Nikos Anerousis Naga Ayachitula Muhammed Fatih Bulut Gargi Dasgupta Yu Deng 0004 Yixin Diao Nicholas C. Fuller Sandeep Gopisetty Milton Hernandez Jinho Hwang Pietro Iannucci Anup K. Kalia Giovanni Lanfranchi David Lanyi Heiko Ludwig A. Mahamuni Ruchi Mahindru Fan Jing Meng Hamid R. Motahari Nezhad Karin Murthy Taiga Nakamura Amit M. Paradkar Dennis A. Perpetua Birgit Pfitzmann Daniela Rosu 0001 Larisa Shwartz Zhong Su Maheswaran Surendra Shu Tao Hagen Völzer Maja Vukovic Dorothea Wiesmann S. Wozniak Gary Wright Jin Xiao 0005 Sai Zeng Building a cognitive platform for the managed IT services lifecycle. 8:1-8:11 2018 62 IBM J. Res. Dev. 1 https://doi.org/10.1147/JRD.2017.2770642 db/journals/ibmrd/ibmrd62.html#KloecknerAAABDD18

Prateeti Mohapatra Yu Deng 0004 Abhirut Gupta Gargi Dasgupta Amit M. Paradkar Ruchi Mahindru Daniela Rosu 0001 Shu Tao Pooja Aggarwal Domain Knowledge Driven Key Term Extraction for IT Services. 489-504 2018 ICSOC https://doi.org/10.1007/978-3-030-03596-9_35 conf/icsoc/2018 db/conf/icsoc/icsoc2018.html#MohapatraDGDPM018 Yixin Diao Daniela Rosu 0001 Improving response accuracy for classification- based conversational IT services. 1-15 2018 NOMS https://doi.org/10.1109/NOMS.2018.8406138 conf/noms/2018 db/conf/noms/noms2018.html#Diao018

Yixin Diao Ea-Ee Jan Ying Li Daniela Rosu 0001 Anca Sailer Service analytics for IT service management. 2016 60 IBM J. Res. Dev. 2-3 https://doi.org/10.1147/JRD.2016.2520620 db/journals/ibmrd/ibmrd60.html#DiaoJLRS16

Melissa J. Buco Daniela Rosu 0001 Dikran S. Meliksetian Frederick Wu Nikos Anerousis Effort instrumentation and management in service delivery environments. 257-260 2012 CNSM https://ieeexplore.ieee.org/document/6380026/ conf/cnsm/2012 db/conf/cnsm/cnsm2012.html#BucoRMWA12 Mattias Marder Kumar Bhaskaran Milton Hernandez Jim Laredo Daniela Rosu 0001 Yaoping Ruan Paul Driscoll Alan Skinner Integrated user activity monitoring for regulatory services. 750-763 2012 NOMS https://doi.org/10.1109/NOMS.2012.6211992 conf/noms/2012 db/conf/noms/noms2012.html#MarderBHLRRDS12 Daniela Rosu 0001 Winnie Cheng Ea-Ee Jan Naga Ayachitula Connecting the dots in IT service delivery: From operations content to high-level business insights. 410-415 2012 SOLI https://doi.org/10.1109/SOLI.2012.6273572 conf/soli/2012 db/conf/soli/soli2012.html#0001CJA12 Sangkyum Kim Winnie Cheng Shang Guo Laura Z. Luan Daniela Rosu 0001 Abhijit Bose Polygraph: System for Dynamic Reduction of False Alerts in Large-Scale IT Service Delivery Environments. 2011 USENIX ATC https://www.usenix.org/conference/usenixatc11/polygraph-system-dynamic-reduction-false-alerts-large-scale-it-service conf/usenix/2011 db/conf/usenix/usenix2011.html#KimCGLRB11 Larisa Shwartz Daniela Rosu 0001 David Loewenstern Melissa J. Buco Shang Guo Rafael Lavrado Manish Gupta 0007 Pradipta De Venkateswara Reddy Madduri Jai K. Singh Quality of IT service delivery - Analysis and framework for human error prevention. 1-8 2010 SOCA https://doi.org/10.1109/SOCA.2010.5707161 conf/soca/2010 db/conf/soca/soca2010.html#ShwartzRLBGLGDMS10

Jon Lenchner Daniela Rosu 0001 Nicole F. Velasquez Shang Guo Ken Christiance Don DeFelice Prasad M. Deshpande Krishna Kummamuru Naama Kraus Laura Z. Luan Debapriyo Majumdar Martin McLaughlin Shila Ofek-Koifman Deepak Padmanabhan 0001 Charles Perng Haggai Roitman Christopher Ward James Young A service delivery platform for server management services. 2 2009 53 IBM J. Res. Dev. 6 https://doi.org/10.1147/JRD.2009.5429030 db/journals/ibmrd/ibmrd53.html#LenchnerRVGCDDKKLMMOPPRWY09

Rajeev Gupta K. Hima Prasad Laura Z. Luan Daniela Rosu 0001 Christopher Ward Multi-dimensional Knowledge Integration for Efficient Incident Management in a Services Cloud. 57-64 2009 IEEE SCC https://doi.org/10.1109/SCC.2009.48 https://doi.ieeecomputersociety.org/10.1109/SCC.2009.48 conf/IEEEscc/2009 db/conf/IEEEscc/scc2009.html#GuptaPLRW09 Patricia Marcu Genady Grabarnik Laura Z. Luan Daniela Rosu 0001 Larisa Shwartz Christopher Ward Towards an optimized model of incident ticket correlation. 569-576 2009 Integrated Network Management https://doi.org/10.1109/INM.2009.5188863 conf/im/2009 db/conf/im/im2009.html#MarcuGLRSW09 Leila Zia Yixin Diao Daniela Rosu 0001 Christopher Ward Kamal Bhattacharya Optimizing Change Request Scheduling in IT Service Management. 41-48 2008 IEEE SCC (1) https://doi.org/10.1109/SCC.2008.144 https://doi.ieeecomputersociety.org/10.1109/SCC.2008.144 conf/IEEEscc/2008 db/conf/IEEEscc/scc2008.html#ZiaDRWB08 Tudor Dumitras Daniela Rosu 0001 Asit Dan Priya Narasimhan Ecotopia: An Ecological Framework for Change Management in Distributed Systems. 262-286 2006 conf/icse/2006wads WADS https://doi.org/10.1007/978-3-540-74035-3_12 db/conf/icse/wads2006.html#DumitrasRDN06 Daniela Rosu 0001 Asit Dan Managing End-to-End Lifecycle of Global Service Policies. 570-575 2005 conf/icsoc/2005 ICSOC https://doi.org/10.1007/11596141_51 db/conf/icsoc/icsoc2005.html#RosuD05 Marcel-Catalin Rosu Daniela Rosu 0001 Kernel Support for Faster Web Proxies. 225-238 2003 conf/usenix/2003g USENIX ATC, General Track http://www.usenix.org/events/usenix03/tech/rosu.html db/conf/usenix/usenix2003g.html#RosuR03

Arun Iyengar Daniela Rosu 0001 Architecting Web sites for high performance. 75-89 2002 10 Sci. Program. 1 db/journals/sp/sp10.html#IyengarR02 https://doi.org/10.1155/2002/854369 http://content.iospress.com/articles/scientific-programming/spr00089

Robert Filepp Jim Challenger Daniela Rosu 0001 Improving the accessibility of aurally rendered HTML tables. 9-16 2002 conf/assets/2002 ASSETS https://doi.org/10.1145/638249.638254 db/conf/assets/assets2002.html#FileppCR02 Marcel-Catalin Rosu Daniela Rosu 0001 An evaluation of TCP splice benefits in web proxy servers. 13-24 2002 conf/www/2002 WWW https://doi.org/10.1145/511446.511449 db/conf/www/www2002.html#RosuR02

Daniela Rosu 0001 Arun Iyengar Daniel M. Dias Web Proxy Acceleration. 307-317 2001 4 Clust. Comput. 4 db/journals/cluster/cluster4.html#RosuID01 https://doi.org/10.1023/A:1011864611460

Daniela Rosu 0001 Karsten Schwan FARACost: An Adaptation Cost Model Aware of Pending Constraints. 224-233 1999 conf/rtss/1999 RTSS https://doi.org/10.1109/REAL.1999.818848 https://doi.ieeecomputersociety.org/10.1109/REAL.1999.818848 db/conf/rtss/rtss1999.html#RosuS99 Daniela Rosu 0001 Karsten Schwan Sudhakar Yalamanchili FARA - A Framework for Adaptive Resource Allocation in Complex Real-Time Systems. 79-84 1998 conf/rtas/1998 IEEE Real Time Technology and Applications Symposium https://doi.org/10.1109/RTTAS.1998.683190 https://doi.ieeecomputersociety.org/10.1109/RTTAS.1998.683190 db/conf/rtas/rtas1998.html#RosuSY98 Daniela Rosu 0001 Karsten Schwan Sudhakar Yalamanchili Rakesh Jha On adaptive resource allocation for complex real-time application. 320-329 1997 conf/rtss/1997 RTSS https://doi.org/10.1109/REAL.1997.641293 https://doi.ieeecomputersociety.org/10.1109/REAL.1997.641293 db/conf/rtss/rtss1997.html#RosuSYJ97 Michael B. Jones Daniela Rosu 0001 Marcel-Catalin Rosu CPU Reservations and Time Constraints: Efficient, Predictable Scheduling of Independent Activities. 198-211 1997 conf/sosp/1997 SOSP db/conf/sosp/sosp97.html#JonesRR97 https://doi.org/10.1145/268998.266689 Rakesh Jha Mustafa Muhammad Sudhakar Yalamanchili Karsten Schwan Daniela Ivan-Rosu Chris deCastro Adaptive resource allocation for embedded parallel applications. 425-431 1996 HiPC https://doi.org/10.1109/HIPC.1996.565858 https://doi.ieeecomputersociety.org/10.1109/HIPC.1996.565858 conf/hipc/1996 db/conf/hipc/hipc1996.html#JhaMYSId96 Daniela Ivan-Rosu Karsten Schwan Improving Protocol Performance by Dynamic Control of Communication Resources. 249-256 1996 conf/iceccs/1996 ICECCS https://doi.org/10.1109/ICECCS.1996.558573 https://doi.ieeecomputersociety.org/10.1109/ICECCS.1996.558573 db/conf/iceccs/iceccs1996.html#Ivan-RosuS96 Michael B. Jones Daniel L. McCulley Alessandro Forin Paul J. Leach Daniela Rosu 0001 Daniel L. Roberts An overview of the Rialto real-time architecture. 249-256 1996 conf/sigopsE/1996 ACM SIGOPS European Workshop https://doi.org/10.1145/504450.504493 db/conf/sigopsE/sigopsE1996.html#JonesMFLRR96 Constantin Adam Pooja Aggarwal Nikos Anerousis Naga Ayachitula Kumar Bhaskaran Kamal Bhattacharya Abhijit Bose Melissa J. Buco Muhammed Fatih Bulut Jim Challenger Winnie Cheng Ken Christiance Asit Dan Gargi Dasgupta Pradipta De Chris deCastro Don DeFelice Yu Deng 0004 Prasad DeshpandePrasad M. Deshpande Yixin Diao Daniel M. Dias Paul Driscoll Tudor Dumitras Robert Filepp Alessandro Forin Nicole ForsgrenNicole F. Velasquez Nicholas C. Fuller Sandeep Gopisetty Genady Grabarnik Shang Guo Abhirut Gupta Manish Gupta 0007 Rajeev Gupta Milton Hernandez Jinho Hwang Pietro Iannucci Arun Iyengar Ea-Ee Jan Rakesh Jha Michael B. Jones Anup K. Kalia Sangkyum Kim Kristof Kloeckner Naama Kraus Krishna Kummamuru Giovanni Lanfranchi David Lanyi Jim Laredo Rafael Lavrado Paul J. Leach Jonathan LenchnerJon Lenchner Ying Li David Loewenstern Laura Z. Luan Heiko Ludwig Venkateswara Reddy Madduri A. Mahamuni Ruchi Mahindru Debapriyo Majumdar Patricia Marcu Mattias Marder Daniel L. McCulley Martin McLaughlin Dikran S. Meliksetian Fan Jing Meng Prateeti Mohapatra Mustafa Muhammad Karin Murthy Taiga Nakamura Priya Narasimhan Hamid R. Motahari Nezhad Shila Ofek-Koifman Deepak P 0001Deepak Padmanabhan 0001 Amit M. Paradkar Charles Perng Dennis A. Perpetua Birgit Pfitzmann K. Hima Prasad Daniel L. Roberts Haggai Roitman Marcel-Catalin Rosu Yaoping Ruan Anca Sailer Karsten Schwan Larisa Shwartz Jai K. Singh Alan Skinner Zhong Su Maheswaran Surendra Shu Tao Hagen Völzer Maja Vukovic Christopher Ward Dorothea Wiesmann S. Wozniak Gary Wright Frederick Wu Jin Xiao 0005 Sudhakar Yalamanchili James Young Sai Zeng Leila Zia