How does information technology-based service degradation influence consumers' use of services? An information technology-based service degradation decision theory.

Wed, 01 Jan 2020 00:00:00 +0100

Aggeliki Tsohou , Mikko T. Siponen, Mike Newman:
How does information technology-based service degradation influence consumers' use of services? An information technology-based service degradation decision theory. J. Inf. Technol. 35(1): 2-24 (2020)