Pradeep Durgam Ankur Sinha 0001 Positive Disruptions Caused by SCRM Activities in the SECI process of Knowledge Creation: Insights from Four Case Studies. 30 2014 Bled eConference http://aisel.aisnet.org/bled2014/30 conf/bled/2014 db/conf/bled/bled2014.html#DurgamS14