Luis Oliveira 0001 Callum Bradley Stewart A. Birrell Neil Tinworth Andy Davies Rebecca Cain Using Passenger Personas to Design Technological Innovation for the Rail Industry. 67-75 2017 INTSYS https://doi.org/10.1007/978-3-319-93710-6_8 https://www.wikidata.org/entity/Q58210694 conf/intsys/2017 db/conf/intsys/intsys2017.html#0001BBTDC17