Annika Nowak Jan M. Pawlowski Michael Schellenbach The Competency-Based Business Process Management-Employee-Centered Process Improvement for Digital Transformation. 103-117 2022 KMO https://doi.org/10.1007/978-3-031-07920-7_9 conf/kmo/2022 db/conf/kmo/kmo2022.html#NowakPS22