ALOFT DUBLIN CITY

k C2 weeks ago

2 weeks ago

I stayed here multiple times already for business reasons. The rooms are quite nice and the staff is outstanding. During my stay i frequently interact with the staff, whom are always friendly and deliver the best of them selves everyday. The concierge are always amazing to talk to. The hotel staff really knows the meaning of the word hospitality. The are always available, no question is tomutch. I would like the thank Vanessa and Federico for there dedication to the guests. Lets also not forget the cleaning staff who always cleans up my messy room. I know you are with a lot and i don’t know al your names But Kateryna and coworker. thank you for cleaning. The rooms are good, i like the big window. The breakfast is perfect. If there is one point of comment, well i think some of the room have a ventilation issue in the bathroom. after shower the humidity in the bathroom is high for a longer period of time. And maybe a small other comment. As im part of a big team that regularly comes to Dublin has come to our notice that some of the marriott bonvoy benefits where reduced at the beginning of the year. For me this is not a dealbreaker. But for some of my colleagues this has ment that they have selected a different establishment. Maybe the hotel management can reconsider the changes made in January.

Roy Nunn2 months ago

2 months ago

The hotel room was bigger than expected, with ample room and a king-sized bed. There was a mini bar, TV with local and international channels, and ability to connect to a personal device for streaming (Netflix worked consistently, but Amazon Prime had issues connecting, but I didn’t travel to Ireland to watch TV so no big deal). The shower was one of the best in any hotel I have stayed in, with a rain head and a removable handheld head. There was no noise, nothing heard from the hallway or other rooms, and no disturbances from the street. The room was in great condition with no problems, but the a/c unit had a noise like a kid slurping the last bit of a drink out of an empty cup, somewhat humorous, not too loud or disturbing. The staff was friendly and accommodating, we arrived at 10 am to check in, assume we could just leave our bags and start exploring, but they had a room, and we were inside within a few minutes. Housekeeping was daily, and thorough, the room was spotlessly clean every time we came back. We were close to a lot, Teeling Distillery was almost just across the street, St. Patrick Cathedral, just a few minutes’ walk. Great cafes and restaurants, The Cheeky Piglet, and The Fumbally were great, and two-minute walk down the road. Uber/Taxis were always close by for longer travel, never waited more that a minute or two after confirming on the app, and Connolly Station just 10 minutes/ €15 ride away. We would definitely stay here again when returning to Dublin.

Nithin Babu2 months ago

2 months ago

We booked Aloft Dublin, Mill Road for three nights (30 December – 2 January), travelling all the way from Limerick, hoping to enjoy a memorable New Year break in Dublin as a family. We chose this hotel believing it would be a safe, comfortable place to spend quality time and celebrate the New Year. Sadly, our experience turned into one of the most distressing hotel stays we have ever had. Shortly after checking in on the evening of 30 December, our 2-year-old son was seriously injured inside the room. He fell and struck his eye on the dangerously sharp edge of the desk chair, causing a deep cut just above his eyelid with bleeding. It was terrifying as parents and immediately made us realise the room was not safe for small children due to the sharp furniture. Because of this, we decided we could not safely stay for the remaining two nights. I approached the front desk the same evening to request cancellation. I was told that the hotel was willing to refund the remaining nights and that I should coordinate with Booking.com since the payment was made through them. I called them and Booking.com confirmed they were ready to process the refund once the hotel approved it. They asked us to wait up to 12 hours for the hotel’s response. However, more than 14 hours passed with no response, despite this being a serious child-injury and safety issue. When Booking.com later contacted the hotel directly, we were shocked to learn that the hotel denied that we had even reported our concerns, which is completely untrue. I returned to the front desk and spoke to a female manager, who behaved in an extremely rude, dismissive, and unempathetic manner , even after being told that a small child had been injured. She bluntly stated “ we can arrange an emergency service or a doctor “ but cannot cancel the booking. This response was cold, insensitive, and completely unacceptable, especially from a hotel of this standard. At no point did the hotel show genuine concern for an injured toddler or accept responsibility for the unsafe room conditions. Our family New Year trip was completely ruined, and we left feeling distressed, unheard, and deeply disappointed. If you are travelling with young children, please think very carefully before staying here. Safety and basic human empathy were clearly lacking.