@franciscordon

LinkedIn Profile

Selected Articles

Causality and the True Cost of Outages
Causality and the True Cost of Outages
Unlocking Your Customer Journey Map with Francis Cordón
Unlocking Your Customer Journey Map with Francis Cordón
How to align your Champions with your Buyers
How to align your Champions with your Buyers
Leave Every Interaction Having Generated Delight
Leave Every Interaction Having Generated Delight
Leadership & The Power To Make People's Lives Better
The Heart Of True Customer Centricity
The Heart Of True Customer Centricity
Customer Success and Customer-Led Growth
Customer Success and Customer-Led Growth
The Power of Showing Up in Customer Success
The Power of Showing Up in Customer Success
Customer Success: A story of service and service
Customer Success: A story of service and service
Customer Success: A Mission That Found Me
Customer Success: A Mission That Found Me
My journey in Customer Success: A personal touch and a journey of learning and growth
My journey in Customer Success: A personal touch and a journey of learning and growth

Customer Success Podcasts

CustomerSuccessConversation Podcasts
Improve Your Customers' Lives by Stepping into Their Shoes
Improve Your Customers' Lives by Stepping into Their Shoes
Want to Improve Your Customer Relationships and Bottom Line? Put Yourself in Your Customers' Shoes Says CCO at Rigor
Want to Improve Your Customer Relationships and Bottom Line? Put Yourself in Your Customers' Shoes Says CCO at Rigor
Customer Success Ideology | Gainsight Software
Customer Success Ideology | Gainsight Software

Exit Success Stories:

Dynatrace/Compuware, Rigor/Splunk, Turbonomic/IBM

Other Mentions and Contributions:

ChurnZero’s 10 Customer Success Leaders to Watch 2018
ChurnZero’s 10 Customer Success Leaders to Watch 2018
Beyond cost-cutting, where does true efficiency lie?
Humanizing Analytics: How to Evolve the Customer Experience
Performance & The State of Flow
Performance & The State of Flow

Resume

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