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Trip Advisor

This hotel delivers the kind of service that reminds you why genuine hospitality matters. From James patiently waiting whilst I sorted a SIM card after landing, to the security team's warm welcome and assistance with my luggage, every interaction felt thoughtfully considered.
Nicholas made check-in effortless, whilst Godfrey and Frederick maintained that same professional standard. In the restaurant, Mary's leadership shines through her team -;Florence, Milkah, Jessica, and Lameck anticipate guests' needs beautifully. Robert, the chef, even took time to personally ensure I was enjoying my meal. A lovely personal touch you rarely see these days.
Housekeeping deserves special praise. The team didn't just clean my room perfectly each day; when I gave specific instructions, they followed them precisely and exceeded expectations. Returning each day to a pristine, fresh space felt like a luxury.
Even security struck the perfect balance professional yet friendly, always offering assistance.
What impressed me most about the staff was their genuine attentiveness. When I mentioned needing something from the local market, they immediately offered to help. Same when I mentioned looking for a personal trainer. This isn't scripted service, it's authentic care.
Having managed in the leisure industry for years and trained hospitality professionals, I can confidently say this hotel understands the difference between service and hospitality. They've created a culture where staff genuinely want to help, not because they have to, but because they care.
The airport pickup service is excellent. The staff are wonderfully knowledgeable about the area and always happy to share recommendations.
Highly recommended - this is hospitality done right.

This property is excellent. It is conveniently located near a mall, other shopping, restaurants, and entertainment. But the greatest aspect of this hotel is its staff. The desk agents, Frederick, John, Nicholas, and all the others are warm, friendly, and helpful. The food servers are the best - servers like Joyrita, Marjorie, Vincent are amazing and attentative to every detail. My favorite bartender Joseph pours some of the best drinks I have tasted. I was thrilled when General Manager Patel Pooja came and personally greeted me.  Wow!!  Great experience!!

Very nice hotel. The service is great and the people are very friendly and helpful regardless of the time of the day.
The rooms are up to super standard.
The safety of the balcony impressed me. To have access to the balcony, you must request for the key for safety reasons. I like it.
The food is nice and the breakfast is awesome. 🤩

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Reviews

Holiday Inn Nairobi

Located right across from the Two River shopping mall, the hotel is fairly new but on the rooms are on the smaller side. Very good breakfast. Uber and car hailing can be a bit slow because the security gate serves both the hotel and the entire shopping complex. Also, the car queue is first-in first-out so any stoppage will cause the entire line to grind to a stop.  Many of our activities were at the UN compound, which was only about 20 minutes actual commuting time away.  For activities at or near the newer parts of town, it could take about an hour.

The restaurant staff was very accommodating. I wanted to watch the final F-1 race in the TV and they gave me the corner to myself to enjoy the race.

The hotel administrative staff were willing to help but a bit slow.  Guests had to wait quite a while for check-in and check-out, as well as printing.  Overall, good value for business travelers.

The serene environment of the the hotel, the delicious food, child friendly environment was top notch. Tha accomodations facilities and services offered were high class and superb. Customer services were on point, and everything turned out wonderful.
I would definitely visit the facility if I get the chance again.
Keep up the good work.

One of the best place to visit with family and friends, they do offer quality services, they also maintain professional work ethics and I highly recommend everyone to visit the place

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