Question 1

How do I book an appointment?

Accepted Answer

The easiest way to book an appointment is using our online scheduler.  You can see our pricing, up to date availability, and book immediately here.  You can also click on any gold box on our website!

Question 2

What is your turn-around time for services?

Accepted Answer

We pride ourselves on getting the media you need to you quickly. We are always next morning Turn-around on all of our services.

Question 3

When is payment due?

Accepted Answer

Payment is due once you receive the media the next morning after the shoot. You can pay anytime before, but you won't be able to download the images until the invoice is paid using a major credit card.

Question 4

How will I receive the media once it is ready the next morning?

Accepted Answer

You will receive a text message and an email the following morning. Within that email wil be a link to download the photos. Please note: You will need to pay before you can download the media.  Once downloaded, everything will be contained in a zip file. For more information on working with zip files, please check our website.

Question 5

What if I need to cancel or reschedule our appointment?

Accepted Answer

If you're not within 24 hours of your appointment, you can cancel/reschedule online by logging into your client portal here.  If you haven't logged into our system before, you may need to reset/create a password.  Once logged in, find the appointment under the "Scheduled Photo Shoots" Section. On the far right you'll see the date and time of the current appointment.  Right underneath that, you will see a "need to reschedule" Button.

If you're within 24 hours of your appointment, this button won't be available for you so you will need to call/text us at 661-717-2950. Regular continued reschedules or cancellations within 24 hours may incur a fee of $50 as we will no longer be able to fill that spot with another appointment.

Question 6

Will the photographer move or stage any items?

Accepted Answer

The photographer will assist you and the homeowner in moving any last minute items but it must be brief so that the photographer won't be late to their next appointment. If the house is not ready, and won't be photo ready within 10-15 minutes, then the appointment should be rescheduled and an on-site cancellation fee of $75 will be charged.

Question 7

Does the photographer have Sentrikey access?

Accepted Answer

As affiliates of the Bakersfield Association of Realtors, all of our photographers have access to Sentrikey lockboxes. This is the prefferred method of entry as it allows our photographers to focus on taking the best images possible.

Question 8

Can you remove items, fix paint issues ,make the grass green, or make other adjustments to the images?

Accepted Answer

We're always here to help with whatever editing needs you require. Please make sure to notate what you need done while placing the order to ensure that everything will still be on time for next morning delivery. Excessive or complicated adjustments require payment and will be reflected on the final invoice, usually at $10 an image.

Question 9

What is a virtual twilight?

Accepted Answer

a virtual twilight is when we take a daytime image of the house and digitally manipulate it to make it appear as if it were taken right after the sun sets. The effect is very convincing but if there are a lot of tall trees around the property casting shadows, it may effect the quality and beleivability of the final product.

@illuminate._.photography

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