Q: How far in advance should I order?

I recommend placing your order 2-3 weeks in advance, especially for larger celebration cakes as these may require me to purchase extras. For cupcake boxes, a minimum of 1 week is ideal.

Q: Do you take deposits ?

Yes, I do require deposits for any larger order. Celebration cakes require a non-refundable deposit to secure your date of pickup. This is deducted from your final balance.

Q: Where do I collect from ?

Orders are collection only from Maesteg. The full address will be shared once the order is confirmed.

Q: What times can I collect ?

Collection times will be agreed when taking your booking. I'll always do my best to find a time that works for you!

Q: Do you cater for allergies & intolerances ?

Yes, I am fully allergen trained and therefore can cater to any special request such as dairy-free, egg-free or nut-free. please state your allergies when placing the order ! BUT please not that my kitchen does handle all allergens, so I can not guarantee they are 100% free from traces even though extra precautions will be taken.

Q: Can I request a specific theme or design ?

Absolutely - I love creating custom designs. share your ideas & inspiration pictures with me when you order so that I can bring them to life!

Q: Do you do last minute order?

I always try and fit in any last minute orders where I can. However availability isn't always guaranteed, especially in the busier months/holidays. The earlier you book, the better!

Question 1

How do I place my order ?

Accepted Answer

Send me a message on Instagram or Facebook. If you aren't sure what to order have a look at my 'how to order' story highlight or pinned reel to give you an idea on what I offer. Any other questions feel free to message me for advice <3

Question 2

How far in advance should I order?

Accepted Answer

I recommend placing your order 2-3 weeks in advance, especially for larger celebration cakes as these may require me to purchase extras. For cupcake boxes, a minimum of 1 week is ideal.

Question 3

Do you take deposits ?

Accepted Answer

Yes, I do require deposits for any larger order. Celebration cakes require a non-refundable deposit to secure your date of pickup. This is deducted from your final balance.

Question 4

Where do I collect from ?

Accepted Answer

Orders are collection only from Maesteg. The full address will be shared once the order is confirmed.

Question 5

What times can I collect ?

Accepted Answer

Collection times will be agreed when taking your booking. I'll always do my best to find a time that works for you!

Question 6

Do you cater for allergies & intolerances ?

Accepted Answer

Yes, I am fully allergen trained and therefore can cater to any special request such as dairy-free, egg-free or nut-free. please state your allergies when placing the order ! BUT please not that my kitchen does handle all allergens, so I can not guarantee they are 100% free from traces even though extra precautions will be taken.

Question 7

Can I request a specific theme or design ?

Accepted Answer

Absolutely - I love creating custom designs. share your ideas & inspiration pictures with me when you order so that I can bring them to life!

Question 8

Do you do last minute order?

Accepted Answer

I always try and fit in any last minute orders where I can. However availability isn't always guaranteed, especially in the busier months/holidays. The earlier you book, the better!

@katescakes

Bespoke cakes and treats

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