nolamanagementgroup | Instagram | Linktree

Leadership 101 (Linktr.ee)

Save Customer Contact - (Delivery Date, Customer Name, Order Number, Services)
 - This will allow you to scroll through your phone and keep it organized.

Send Customer Information about their order
 - Your Name
 - Order Number
 - Terms and Conditions

Read out the correct Terms and Conditions (Wireless, Self Install, Tech Install, etc)

Update GroupMe with Sales and ABP
 - Internet/Direct TV/Wireless ABP
 - Example: You finish with 4 internets, 2 direct tv and 0 cell phones all ABP
Chan 4/2/0 4x ABP :)

Order of Operations

Point of Sale REHASH

Internet Rehash - 
Professional Installation - The technician will give a call before installation time, please call before installation. Any issues with the technician please call me directly.

Self Install - 
There will not be a technician for your install. Your equipment will be ready for activation on arrival. All the instructions are on the box. If after troubleshooting you're still experiencing issues call me, and we will call 866-912-8216 together. 

Morning of Text -
Hey 👋 This is [REP'S NAME] with AT&T. Just reminding you of your appointment today. I will call around 4 to make sure everything is installed. Have a great day!

DTV -
BILLING: Your first will be charged on Point of activation.
ACTIVATION: Plug into Gemini air device into TV and follow on screen prompts. If having trouble registering or logging in, please refer to “DTV REGISTRATION” for step by step process.
ACCOUNTS: Direct TV may only be accessed at three different addresses TVS but unlimited devices.


Date of Install Texts

AT&T Rep Sales Tracker

AT&T Google Form

@nolamanagementgroup

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