Question 1

PRICING

Accepted Answer

Pricing is a guide only. A personalised quote will be given to you during your in-salon consulta-tion.
Prices are inclusive of GST and are subject to change without notice.

Question 2

BOOKING POLICY

Accepted Answer

Every appointment requires a non-refundable booking fee to secure the appointment.
This non-refundable booking fee will be deducted from your total service cost on the day of your appointment.
If booking a future appointment, this booking fee will roll over to secure your next appointment and will not be deducted from your service total on that day.
Booking fees are redeemable in salon for services and products under the conditions outlined above.

Question 3

RESCHEDULING, CANCELLATIONS & NO SHOWS

Accepted Answer

We kindly require a minimum of 48 hours notice for any appointment changes or cancellations.
•	Cancellations made within 48–24 hours of your appointment will incur a $100 cancellation fee.
•	Cancellations made within 24 hours of your appointment will incur a 50% cancellation fee of the total cost of the service you have booked.
•	On-the-day cancellations or no-shows will incur a 100% cancellation fee of the total cost of the service that was booked.
If you no longer require your appointment, please cancel or reschedule online via:
https://bookings.gettimely.com/siobhanhairartistry/

Question 4

PAYMENT METHODS

Accepted Answer

We accept cash, all major debit/credit cards.
We do not accept AfterPay.

Question 5

PRE-APPOINTMENT FORMS

Accepted Answer

All new guests are required to complete and sign a pre-appointment form prior to their first appointment. This will be sent to you via email and must be completed before your service.
Our pre-appointment form includes salon policies, health and safety information, liability ac-knowledgment, and consent preferences.

Question 6

SOCIAL MEDIA + PHOTOGRAPHY

Accepted Answer

Siobhan Hair Artistry may occasionally feature our work on our website and social media plat-forms.
Your consent will be requested through our pre-appointment form.
Should you wish to opt out of this, we fully respect your privacy.

Question 7

GRACE PERIOD

Accepted Answer

Please arrive to your appointment on time.
Arrivals that are 15 minutes late or more may result in a shortened service or rescheduling your appointment, and cancellation fees may apply.

Question 8

ATTENDING YOUR APPOINTMENT

Accepted Answer

Please attend your appointment alone.
We are unable to accommodate extras, including infants or children.

Question 9

CONTACTING THE SALON

Accepted Answer

All appointment queries are to be made via phone during business hours, please call 07 2103 5905.
Please avoid sending appointment queries via social media as these platforms are not monitored for appointment management.

Question 10

GUARANTEE

Accepted Answer

Colour longevity is dependent on the use of recommended professional products and correct aftercare procedures.
Siobhan Hair Artistry is not responsible for issues that occur where aftercare procedures are not followed.

SIOBHAN HAIR ARTISTRY

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