@umichtech

University of Michigan Information Technology Services manages authentication infrastructure and access control systems across the Ann Arbor campus network. The department oversees implementation of Okta two-factor authentication, which replaces the previous Duo security protocol for all university digital services. Technical documentation and migration resources support the campus-wide transition affecting over 65,000 active users. The service portfolio includes configuration guidance for Okta Verify mobile authentication, single sign-on integration with Canvas learning management system, and unified access to Google Workspace and Microsoft 365 platforms. Step-by-step setup instructions cover Wolverine Access administrative portal enrollment, mobile device registration, and browser-based authentication methods. Support documentation addresses common technical issues through detailed troubleshooting workflows. ITS security initiatives focus on standardizing authentication practices across academic and administrative systems while maintaining service continuity during the multi-phase Okta deployment. Migration timelines and technical requirements are published through official university communication channels, knowledge base articles, and the ITS service portal. The department provides direct support for authentication-related issues through its dedicated help desk.