Audience

Axialys is designed for customer-centric mid-market and enterprise organizations, specifically CX leaders from all industries who need to scale their operations through AI-driven automation and deep CRM integration.

About Axialys

Axialys provides a professional CCaaS (Contact Center as a Service) platform designed for sales and customer service teams. Built on a proprietary cloud infrastructure, the solution centralizes voice communications within business workflows.

Core Capabilities:

- Native CRM Integrations: Deep CTI connectors for Salesforce, Zendesk, and HubSpot, featuring click-to-call, automated call logging, and screen pops.

- Generative AI Integration: AI-driven tools for automated call transcription, multi-language summaries, and intelligent IVR routing.

- Carrier-Grade Infrastructure: A robust WebRTC-based system ensuring high-availability, browser-based calling, and professional voice quality.

- Operational Intelligence: Real-time supervision dashboards and advanced analytics to monitor KPIs such as SLA and pick-up rates.

- French Identity, Global Support: Based in France, Axialys supports companies in managing their customer service operations both locally and internationally.

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Pricing

Pricing Details:
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Integrations

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Ratings/Reviews

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Company Information

Axialys
France
www.axialys.com

Videos and Screen Captures

Seamless Agent Toolbar - Softphone

Seamless Agent Toolbar - Softphone

Seamless Agent Toolbar - Softphone Supervisor Dashboard : Real-time operational control AI custom summaries & automatic tags
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Product Details

Platforms Supported
Cloud
Windows
Mac
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

Axialys Frequently Asked Questions

Q: What kinds of users and organization types does Axialys work with?
Q: What languages does Axialys support in their product?
Q: What kind of support options does Axialys offer?
Q: What other applications or services does Axialys integrate with?
Q: What type of training does Axialys provide?
Q: What pricing for support is available for Axialys?
Q: What pricing for training is available for Axialys?

Axialys Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
VoIP
Voice & Data Integration
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
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