Student IT
Supporting your online learning and digital capabilities
If you are receiving duplicate email notifications from Canvas LMS, you can follow the steps on this page: https://studentit.unimelb.edu.au/duplicate-canvas-lms-emails
If you are receiving duplicate email notifications from other senders or have other issues with your student email, reach out to Student IT for further assistance.
Microsoft Outlook is here
In December 2024, the University completed the migration of Gmail to Microsoft Outlook to enhance students’ digital collaboration experience. Click the button below to learn more and take action.
Learn more
Our Support Channels
Visit the team at one of our help desks located around campus during our operating hours below.
Visit a desk (Baillieu) Visit a desk (ERC)
| Baillieu Library (Ground) | ERC Library (Level 1) | |
|---|---|---|
| Monday - Thursday | 9 AM - 6 PM | 9 AM - 8 PM |
| Friday | 9 AM - 5 PM | 9 AM - 5 PM |
| Saturday & Sunday | 11 AM - 5 PM | 11 AM - 5 PM |
Chat in real-time with a Student IT team member for IT assistance during our operating hours below.
| Monday - Thursday | 9 AM - 7:30 PM |
|---|---|
| Friday | 9 AM - 6 PM |
| Saturday & Sunday | 11 AM - 5 PM |
Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.
Outside of Australia?
Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.
Notify us of an issue with university systems or services, or request assistance after-hours.
Student IT Pop-up @ Stop 1
Student IT is here to provide extra IT support to get you ready for the semester!
Open in Semester 1: O-Week to Week 2 (23 February - 13 March)
| Stop 1 (Parkville) | Stop 1 (Southbank) | ||
|---|---|---|---|
| Monday - Friday | 12 PM - 4 PM | Tuesday | 12 PM - 4 PM |
Looking for Staff IT support or using a University-owned device?
If you require assistance with your staff account or university-owned device, please call the Service Centre on (03) 8344 0888 for support.