Not intuitive at all

  • readysetsail

    (@readysetsail)


    3 weeks, 3 days ago

    I really dd not know how many stars to give this. I’m sure it was full of features. I installed this theme. There was a template that I loved but it was a premium template so I purchased the annual plan but still could not install the template. I just don’t have time to study to learn something that should be intuitive… I wasted several hours trying to make it work. I decided to move on. Customer Service was AI… to get to a real person required research to find what they wanted. It was easier to get my order # from the email and get a refund.

Viewing 1 replies (of 1 total)
  • victormonk

    (@victormonk)

    2 weeks, 3 days ago

    Hey @readysetsail ,

    I really appreciate your honesty here. It’s clear we missed the goal of making things intuitive for you. We want the process from purchase to build to be user-friendly, and it’s a bummer to hear that this technical friction caused a roadblock.

    To give some details on what likely happened: usually, when premium templates don’t work as expected, it’s just a matter of getting the Kadence premium plugins installed and the license key synced. We’re currently looking at how to make that handoff more obvious for future users.

    Regarding our support, I understand your frustration related to the AI response. We use the bot to try giving users instant answers from our documentation, but it’s never meant to replace our team. We have real people (like me) who review every ticket, and we aim to have a human back in touch with you within 24 hours on weekdays.

    Even though you’ve already moved on, we’d love the chance to show you what Kadence can actually do if you ever decide to give us another look. If you do, please reach out to our team directly.

    Best Regards,
    Victor

Viewing 1 replies (of 1 total)

You must be logged in to reply to this review.