As of September 16, 2025: The transfer of the intermediary position for your Travel or Reservation Insurance (“Travel Insurance”) policy(ies) was completed on September 16, 2025. If you did not object to this transfer, you have received a welcome email informing you that Airbnb Spain Insurance Agency, S.L.U. (“ASIASL”) is now the insurance intermediary for your policy.
The change of insurance intermediary does not affect the terms, conditions, or coverage of the Travel Insurance provided by your insurer Europ Assistance. There is no action required on your part. If your booking has already taken place, your Travel Insurance policy has ended and this change will not affect you in any way other than the update to the insurance intermediary.
As of July 16, 2025: If you are resident of the European Union, you may have purchased on the Airbnb platform for your Airbnb trip Travel or Reservation Insurance (“Travel Insurance”) underwritten by Europ Assistance S.A. Irish Branch (“Europ Assistance”).
Airbnb Ireland Insurance Limited (“AIISL”) is currently your insurance intermediary if you are an Airbnb guest resident in France who purchased Travel Insurance on the Airbnb platform for your Airbnb trip. Aon Iberia Correduría de Seguros y Reaseguros S.A.U. (“Aon”) is currently your insurance intermediary if you are an Airbnb guest resident in selected European Union countries who purchased Travel Insurance on the Airbnb platform for your Airbnb trip.
If you are an existing customer of AIISL or Aon, you received an email notification two (2) months in advance about the change of insurance intermediary. After the expiry of this two (2) month period from the date of that email notice, AIISL and Aon will transfer the management of your Travel Insurance policy to Airbnb Spain Insurance Agency, S.L.U. (“ASIASL”).
As a result of this transfer, your current insurance intermediary (AIISL or Aon, as applicable) will no longer serve in that role and ASIASL will assume the role of insurance intermediary responsible for the administration, management and maintenance of your Travel Insurance policy. This transition will not affect the terms, conditions, or coverage of your current Travel Insurance policy underwritten by Europ Assistance. The change is only related to the intermediary managing your Travel Insurance policy and ASIASL is fully equipped to provide you with the same high level of service and support you expect.
ASIASL, a non-tied insurance agency (in Spanish, Airbnb Spain Insurance Agency, S.L.U., agencia de seguros vinculada), is registered in Spain with number AJ0364 in the Administrative Registry of Insurance Distributors of the Directorate General for Insurance and Pension Funds (in Spanish, Direccion General de Seguros y Fondos de Pensiones).
If you object to this transfer, please notify your objection in writing within two (2) months from the date of the email with the notification of the change of insurance intermediary. You can send your objection to:
If no objection is received within this two (2) month period, you will be deemed to have consented to the transfer and as a consequence:
(a) that ASIASL will take on the role of insurance intermediary for your Travel Insurance policy as a non-exclusive tied insurance agency, replacing AIISL or Aon, as applicable;
(b) that your current insurance intermediary will notify Europ Assistance and ASIASL about the change of the role of insurance intermediary. The authorization for this communication implies that your current insurance intermediary will share with Europ Assistance and ASIASL the personal data you provided when purchasing Travel Insurance, along with the details of your Travel Insurance policy. This sharing is intended to manage the aforementioned transfer based on the legitimacy of your current insurance intermediary in complying with contractual obligations and applicable regulations. Following the transfer, Europ Assistance will continue to be the controller of your personal data related to the Travel Insurance, while ASIASL, acting as the data processor of Europ Assistance due to its role of Europ Assistance’s non-exclusive tied insurance agency, will use and store your data to provide the necessary insurance intermediary services for the Travel Insurance in accordance with the the data protection laws and its Privacy Notice.
If you object to this transfer within this two (2) month period, ASIASL will not take on the role of insurance intermediary for your Travel Insurance. Instead, your current insurance intermediary, following the expiry of two (2) months from the date of the email notification, will resign from its position as the insurance intermediary for your Travel Insurance. From that point, Europ Assistance will service your Travel Insurance policy directly and all queries and requests regarding your Travel Insurance should be directed to Europ Assistance using the contact information provided in your Travel Insurance policy.
If you are a new customer of AIISL or Aon for Travel Insurance, you will be informed about the change of insurance intermediary at the time of the Travel Insurance offer when booking your Airbnb accommodation. Purchasing Travel Insurance implies your consent to the change, as outlined in paragraphs (a) and (b) above, and no further action is required. However, if you do not wish to consent to the change of intermediary, you should not purchase the Travel Insurance policy when booking your Airbnb accommodation and consider sourcing alternative travel insurance for your trip from other providers.
In the event you wish to exercise your data protection rights before this entity please find contact details of ASIASL below:
Airbnb Spain Insurance Agency, S.L.U.
Registered address: Calle Casanova, número 2-4, P.9, 08011, Barcelona, Spain
Tax identification number: B19409135
Email: EUinsurance@airbnb.com
Data Protection Officer contact information: dpo@airbnb.com
To assist you during this transition, we have provided below a list of Frequently Asked Questions (FAQs) addressing any concerns or queries you may have.
If you have any further questions or need assistance, please do not hesitate to get in touch with AIISL through AIISLTransfer@airbnb.com or Aon through (Notificaciones_clientes_airbnb@aon.es). We are confident that this transition will be smooth and ASIASL is ready to provide continued support.
No. Your current policy terms, coverage and conditions with Europ Assistance will remain the same.
No. There will be no change to your premiums, payment schedules or any other financial aspects of your Travel Insurance policy.
If you are an existing customer of AIISL or Aon, you were notified via email two (2) months in advance about the change of insurance intermediary. If you do not object to the change, no action is required. You will receive a letter from ASIASL once the transfer is complete. However, if you wish to object, please contact your intermediary within two (2) months of the date of the email notifying you of the change. Contact details are as follows:
If you are a new customer, you will be informed about the change of insurance intermediary at the time of the Travel Insurance offer when booking your Airbnb accommodation. Purchasing Travel Insurance implies consent to the change and no further action is required. However, if you do not wish to consent to the change of intermediary, you should not purchase the Travel Insurance policy when booking your Airbnb accommodation and consider sourcing alternative travel insurance for your trip from other providers.
If you are an existing customer and object to the transfer, ASIASL will not take on the role of intermediary for your Travel Insurance. Following the expiry of two (2) months from the date of the email with the notification of change of intermediary, Aon or AIISL, as applicable, will proceed immediately to resign from its position as the intermediary for your Travel Insurance policy and, instead, Europ Assistance will service your Travel Insurance policy directly.
If you have any queries, concerns or complaints prior to the transfer, or need support from your intermediary, you can continue to contact them, through the channels of communication provided in your Travel Insurance policy, for two (2) months from the date of the email notifying the change of insurance intermediary.
Following the expiry of the two (2) months period mentioned above, your current intermediary will no longer be the insurance intermediary managing your Travel Insurance policy. If you did not object to the transfer, all queries and requests regarding your Travel Insurance should be directed to ASIASL. If you objected to the transfer, all queries and requests regarding your Travel Insurance should be directed to Europ Assistance using the contact information provided in your Travel Insurance policy.
For AIISL customers only, please note AIISL intends to cease insurance intermediary activities following the transfer and will be applying to have its license revoked.
Following the transfer, you can reach ASIASL using the following contact information:
Airbnb Spain Insurance Agency, S.L.U.
Registered address: Calle Casanova 2-4, P.9, 08011 Barcelona, Spain
Tax identification number: B19409135
Email: EUinsurance@airbnb.com
Airbnb Spain Insurance Agency, S.L.U. (“ASIASL”) is registered in Spain as a non-tied insurance agency (in Spanish, Airbnb Spain Insurance Agency, S.L.U., agencia de seguros vinculada) in the Registry of Insurance Distributors of the Directorate General for Insurance and Pension Funds (in Spanish, Direccion General de Seguros y Fondos de Pensiones) with registry number AJ0364.
ASIASL is a single-member limited company and a subsidiary of Airbnb, Inc. ASIASL is incorporated in Spain and registered in the Commercial Registry of Barcelona on Volume 1000430265352, Sheet 1, Page B 621956, with tax identification number B19409135.
ASIASL’s registered address is Calle Casanova, número 2-4, P.9, 08011, Barcelona, Spain.
For existing AIISL or Aon customers, the payment of insurance premium for your Travel Insurance policy was collected by your intermediary at the time of booking your Airbnb accommodation. Prior to the transfer, if there are any changes made to your reservation which impact your Travel Insurance policy resulting in additional insurance premiums being required or in premiums being refunded then your current intermediary will process these.
Following the transfer, for those customers who transferred to ASIASL, if there are any changes made to your reservation which impact your Travel Insurance policy resulting in additional insurance premium payments being required, ASIASL will collect and hold the insurance premium from the payment method set up on your Airbnb account. If the changes result in a refund of premiums, ASIASL will process the refund to the same payment method set up on your Airbnb account.
If you opposed to the transfer, please contact Europ Assistance using the contact information provided in your Travel Insurance policy.
If you cancel your Travel Insurance policy prior to the transfer, your current intermediary will process your refund to the payment method set up on your Airbnb account, provided you are eligible for a premium refund under the Travel Insurance Policy terms and conditions.
If you cancel your Travel Insurance policy following the transfer:
There will be no changes in this respect and Europ Assistance will continue to be directly responsible for handling any insurance claim you make and for making any payments to you after a successful claim. Please contact Europ Assistance directly using the details provided in your Travel Insurance policy or contact Europ Assistance through the link available on your Centralised Policy Page in your Airbnb account.