As a home host, unexpected events and emergencies can pop up at the last minute. If you need to change or cancel a guest's reservation, you have options.
Reservations become active 24 hours before check-in. At that point, you might notice a reservation’s status switches to Arrives tomorrow.
You can change an active reservation the same way you’d change an upcoming one: Just send your guest a trip change request.
Your guest will have to agree to any changes you request. It’s best to send them a message explaining why you’re asking for changes.
Canceling within 24 hours of check-in, or after a trip has started, is a special situation, however—you’ll need to contact us for help with that.
In either case, message your guest right away to let them know what’s going on.
Canceling a guest’s active reservation is a big deal. Fees or other consequences may be applied unless the cancellation reason meets certain limited exceptions. Try to avoid it if you can.