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How-to • Host

Cancel a reservation as a host

Guests look forward to enjoying their home stay, service, and experience, but we understand there are times when you may need to cancel. 

Once you know you need to cancel, send your guests a message as soon as possible so they can make other plans.

How to cancel a reservation as a host

Cancel a reservation on desktop

  1. Click Today > Reservations 
  2. Select the reservation you want to cancel and click Cancel reservation
  3. Select your answers to the questions that follow and click Next
  4. Review and click Confirm cancellation

What home hosts need to know about cancellations

If you cancel your guest’s reservation, they’ll be notified immediately via email and sent rebooking options similar to your listing. You won’t receive a payout for the canceled reservation, and your guest will be given a full refund.

Canceling a reservation within 24 hours of check-in, or after a trip has started, is a special situation—you’ll need to contact us for help with that.

Important info about canceling a service or experience as a host

When you cancel a service or experience reservation, it’ll will be cancelled for all guests. If you need to cancel the service or experience for specific guests, contact the guest directly or contact us to cancel for the selected guests.

Cancellation fees and other consequences

Canceling a guest's reservation can have serious implications for their trip, so we may impose fees and other consequences. Learn more about these in the Host cancellation policy for homes and Host cancellation policy for services and experiences.

We will waive the fees and, in some cases, the other consequences, if you cancel because of a major disruptive event or certain valid reasons beyond your control.

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