Ratings for services and experiences

In addition to a written review, guests can leave a rating for a service or experience. Ratings work a little differently for services and experiences than ratings for homes

Guests: Rating a service

When guests leave a review for a service, they’ll choose an overall star rating (1-5) and answer a few questions.

These questions can vary slightly, depending on the service (for example, location might not be applicable for some services):

• Were you happy with [the service]?
• Were you happy with [the service professional]?
• Did the [service] run smoothly?
• Was the service location nice?
• Was the service a good value?

Guests can respond with either Extremely, Very, Somewhat, or Not at all.

Guests: Rating an experience

When guests leave a review for an experience, they’ll choose an overall star rating (1-5) and answer a few questions

These questions can vary slightly, depending on the experience:

• Was the [experience] unique?
• Was the host knowledgeable?
• Did the host make it easy to connect as a group?
• Was the location special?
• Did everything run smoothly?
• Was it a good value?

Guests can respond with either Extremely, Very, Somewhat, or Not at all.

Hosts: reading your reviews

Hosts can find a summary of their reviews in their Insights page, on the app and on desktop. On this page, hosts can find:

• Overall rating: Along with their overall average rating, hosts can see how this rating compares to others in the same category, worldwide. For example, a host who offers a cooking class can see how their rating compares to all other cooking classes.

• Detailed ratings: Here, hosts can see how they’re doing on each of the rating subcategories (Excellent, Good, Fair, or Poor). This is calculated using guest responses to subcategories. For a deeper look into these ratings, hosts tap to see details. On the detail page, tapping (?) will display the distribution of ratings.

• List of reviews: Hosts can click on a review preview to see the full review left by the guest, including public review and notes.

Find your performance data as a host