Check a guest’s profile photo

Whether you’re hosting a home, experience, or providing a service, checking out your guest’s photo is a great way to get to know them. If it’s not available, here’s why.

Why a guest’s profile photo isn’t visible to you

• The reservation isn't confirmed yet. Guest photos are displayed only after a home, experience, or service reservation booking is confirmed.
• They don’t have a photo. While we strongly encourage  guests to add photos, we don’t require them—but as a host, you can. Here’s how to require guests to have a profile photo in order to book with you.

What you can do if a guest doesn’t have a profile photo

If you’ve set your listing to require guests to have profile photos, and a guest’s photo doesn’t include their face, or it features something unhelpful—like a cartoon—you can contact us to cancel without fees or other consequences.

Guests are verified regardless of profile photo

It’s important for you to feel comfortable with your guest. Even if guest photos aren’t displayed, all guests and hosts are still required to verify their ID to build trust within the community before they book a home, service, or experience.