If you get a message that your reservation couldn’t be completed when you’re booking a home, service, or experience, there are a few things you should check.
Usually we take care of verifying your identity as part of the booking process, but if there was a problem, we may have reached out to you to get more information.
There are a few reasons a payment method might prevent you from completing a reservation, including expired credit cards or insufficient funds. Learn more about troubleshooting tips for payment methods.
Double-check that the dates or times you want are available. You may also want to message the host by clicking or tapping Contact Host on the listing. Some home listings may have requirements, like minimum nights to book, that your request doesn’t meet.
For home reservations, sometimes details get flagged by our automated screening process to prevent parties.
Still can’t book your reservation? Contact us for more help.