The cancellation policies below, which include a new, free 24-hour cancellation refund period for guests, are effective for reservations made on or after 20 January 2025 for listings in Argentina, Canada, Chile, Colombia, Morocco, Netherlands, Philippines, Poland, South Africa, Sweden and Turkey. Any reservations made before 20 January 2025 are subject to our current standard cancellation policies.
Sometimes, things come up and guests have to cancel. To keep things running smoothly, you can choose the cancellation policies for your listing: one for short-term stays and one for long-term stays. When you’re ready to do that, find out how to set your listing’s cancellation policy.
When you set your standard cancellation policy for stays of fewer than 28 nights, you can choose to offer a non-refundable option. The non-refundable option lets guests book at a discounted rate that’s not subject to your standard cancellation policy. If they cancel, they won’t be refunded unless the cancellation occurs within the 24-hour free cancellation period.
Find out more about how to offer your guests a non-refundable option for a discounted rate.
Your cancellation policy may be overridden in certain situations, and your guest may be able to cancel for a refund. Find out more about when your cancellation policy may be overridden.
We sometimes test new cancellation policies. If you can’t find your cancellation policy described in this article, please refer to the reservation details for the booking.