These Mexico Gift Card Terms and Conditions apply to you if your country of residence or establishment is within Mexico. If your country of residence or establishment is outside of Mexico, find the Gift Card Terms that apply to you.
Last updated on June 10, 2025
These Mexico Gift Card Terms and Conditions (“Gift Card Terms”) govern the use of Airbnb Gift Cards ("Gift Cards") on the Airbnb Platform. Use of Gift Cards and the services available through the Airbnb Platform are subject to Airbnb's Terms of Service ("Terms"). If an undefined term appears in these Gift Card Terms, it will have the same definition as in the Terms. By using any Gift Card, you agree to these Gift Card Terms.
1. About Your Card
Gift Cards sold in Mexico are issued by Airbnb Ireland UC (“Issuer”). Gift Cards can be purchased through www.airbnb.mx/giftcards and from authorized third-party distributors. Gift Cards may be issued in either electronic or physical form, at the discretion of Issuer.
You must have an Airbnb account to use a Gift Card. If you do not have an Airbnb account, you’ll need to create one in order to use a Gift Card. You can add a Gift Card to your Airbnb account by visiting airbnb.mx/regalo. When you add a Gift Card, the full value of the Gift Card will be transferred to and shown on your Airbnb account as your Gift Card balance. Gift Card balance(s) may only be used to purchase services available on the Airbnb platform provided through Airbnb Ireland UC and its affiliates. Any purchase you make with a Gift Card on the Airbnb Platform will be deducted from your Gift Card balance(s), and any unused Gift Card balance(s) will remain in your Airbnb account until used. If a purchase exceeds the existing Gift Card balance(s) available in your account, the remaining amount due must be paid with another Payment Method. You can view your available Gift Card balance(s) by signing into your Airbnb account.
2. Expiration; Fees
Gift Cards are not subject to any commission, and Gift Cards and Gift Card balance(s) do not expire. These Gift Card Terms will apply until you have exhausted the Gift Card balance.
3. Limitations
Gift Cards purchased in Mexico can only be used by individuals residing in Mexico. You must also have a valid payment method issued in Mexico.
Gift Cards may only be applied towards charges for booking Accommodations, Experiences or Services; they may not be used towards other charges in connection with services available on the Airbnb Platform, including but not limited to: (i) changes to existing reservations, (ii) Resolution Center payments, (iii) Damage Report amounts, or (iv) the purchase of other Gift Cards. Gift Cards also may not be used to obtain services other than those services available on the Airbnb Platform, or to send, transfer, receive, or otherwise obtain cash, electronic payment funds, or virtual assets.
Gift Cards may not be reloaded, resold, transferred for compensation, or redeemed for cash or legal tender domestically or in any other jurisdiction, except as required by law. Gift Cards have no cash value. Once a Gift Card is added to an Airbnb account, its value cannot be transferred to another person or to another Airbnb account. Additionally, the balance of a Gift Card associated with one Airbnb account cannot be transferred to another account or redeemed for cash.
Likewise, Gift Cards do not generate any type of interest and do not represent, in any way, (i) legal tender, (ii) electronic payment funds, (iii) means of disposal; (v) deposits of any nature, or (vi) virtual assets.
4.Lost, Stolen, or Destroyed Gift Cards; Gift Cards Used Without Permission
Please safeguard your Gift Card. Once a digital Gift Card is electronically transmitted to the purchaser or designated recipient, or a physical Gift Card is delivered to the purchaser or designated recipient, as applicable, the risk of loss and title to the Gift Card pass to the purchaser or the designated recipient. Issuer assumes no responsibility for the loss, theft, destruction, or unauthorized use of a Gift Card.
5. Illicit Activities
You expressly acknowledge that Issuer and its affiliates reserve the right to take any action, including refusal to issue or accept a Gift Card, in the event of suspected fraud or any other illegal or prohibited conduct. Issuer and its affiliates also reserve the right to refuse to honor a Gift Card that is obtained from unauthorized sellers and resellers. Issuer and its affiliates have the right to close or suspend a Member’s account and charge an alternative Payment Method if a Gift Card obtained in a fraudulent, unlawful or prohibited manner is redeemed and/or used to make or attempt purchases on the Airbnb Platform.
6. Limitation of Liability
We make no warranties, express or implied, with respect to Gift Cards. In the event a Gift Card is non-functional, your sole remedy, and our sole liability, will be the replacement of such Gift Card.
7. Termination; Waiver
Your rights under the Gift Card will terminate if you breach these Gift Card Terms in any way and/or if your Airbnb account is terminated or is suspended for any reason. Upon termination, you must discontinue use of the Gift Card and you acknowledge that Issuer and its affiliates may, without liability, revoke your access to the Gift Card balance(s) you have accumulated to date. Issuer's failure to enforce these Gift Card Terms and/or the Terms will not constitute a waiver of any of Issuer’s rights.
8. Disputes
Any dispute or claim relating in any way to Gift Cards will be resolved in accordance with the Dispute Resolution, Jurisdiction and Forum, and Applicable Law for the Rest of the World section of the Terms.
9. General Terms
In Mexico, Gift Cards are issued by:
Airbnb Ireland UC
8 Hanover Quay
Dublin 2, D02 DP23
Ireland
To obtain information about Gift Cards or check your balance, you must log in to your Airbnb account or contact us at +tel:+525541704333.
These Gift Card Terms shall be governed by and construed in accordance with Irish law. The purchase, receipt and/or redemption of Gift Cards will be governed by and construed in accordance with Irish law, except as otherwise stated in the “Rest of World Dispute Resolution, Venue and Forum, and Governing" section of the Terms. Airbnb may change these Gift Card Terms at any time. When we make material changes to these Gift Card Terms, we will post the revised Gift Card Terms on the Airbnb Platform and update the "Last Updated" date at the top of these Gift Card Terms. We will also notify you of any material changes by email at least 30 (thirty) days prior to their effective date, and inform you of your right to terminate your agreement with Airbnb under the Terms. Unless you terminate your agreement with Airbnb prior to the effective date of the revised Gift Card Terms, your continued access or use of the Airbnb Platform will constitute acceptance of the revised Gift Card Terms.