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Technical Support Analyst Resume

This candidate is seeking a position involving computers, technical support, and customer service. He has an Associate's degree in Computer Network Administration from Seminole Community College, with coursework in networking, operating systems, and Windows administration. His relevant work experience includes over 10 years of technical support roles providing assistance to customers over the phone for hardware, software, and networking issues.

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abarry81
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121 views1 page

Technical Support Analyst Resume

This candidate is seeking a position involving computers, technical support, and customer service. He has an Associate's degree in Computer Network Administration from Seminole Community College, with coursework in networking, operating systems, and Windows administration. His relevant work experience includes over 10 years of technical support roles providing assistance to customers over the phone for hardware, software, and networking issues.

Uploaded by

abarry81
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

OBJECTIVE

A position with an interest in computers, technical support, and customer


service.

EDUCATION

2001-2003 Seminole Community College Sanford, FL


AS (Still Completing) – Computer Network Administration
Classes taken:
• Network Concepts and Operating Systems
• Network Plus
• Supporting Windows 2000 Server, Windows 2000 Professional,
Windows 2003 Server, Windows 2003 Professional
• NetWare Administration
• Web Authoring and Publishing
• Network Analysis & Design
• Implementing and Administering Microsoft Windows Active Directory

RELEVANT EXPERIENCE
10/2007–Current Sungard Higher Education Maitland, FL
Technical Support Analyst
• Account Management: Active Directory; Email (Groupwise, Exchange, Pop
mail, Webmail).
• Software Support: Webadvisor / Datatel; WebCT; Angel; Banner 6-8;
Peoplesoft; Blackboard; and others.
• Provide support to students, staff, and faculty for many different Colleges
and Universities across the country over the phone.

09/2007–10/2007 Computer Task Group Anchorage, AK


Computer Technician
• While working for Computer Task Group I was upgrading and re-imaging
approximately 400 computers. This includes upgrading video cards,
memory, and installing new hard drive images onto these machines and
installing software pertinent to each department.

04/2006–07/2007 Bright House Networks Altamonte, FL


Technical Specialist (Computer Technician)
• As a Technical specialist I traveled to customer’s houses or businesses that
are unable to get online due to hardware or software problems such as; bad
modems, bad network cards, and many different software / Operating
System problems. Before becoming a technical specialist I was a product
specialist. As a product specialist I worked in the call center handling
technical support calls for high speed internet. Problems ranged from TCP/IP
problems, Winsock problems, proxy settings, and many more issues.

06/2000-01/2001 Convergys Heathrow, FL


Dell Technical Support
• Troubleshoot Dell computers with customers over the phone and also walk
them through installing new computers and replacement parts.

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