Referencing 1.
According (Abrams, 1995) listening is a vital skill in effective communications and
human relations.
The art of listening
Abrams, Arnold G . Life & Health Insurance Sales 138. 7 (Jul 1995): 62
Indexing (details)
Cite Subject Listening; Interpersonal communication; Insurance agents & brokers Location US Classification 9190: US, 8210: Life & health insurance, 2200: Managerial skills Title The art of listening Author Abrams, Arnold G Publication title Life & Health Insurance Sales Volume 138 Issue 7
2. The lost art of listening
Adler, Stan TWICE; Aug 9, 1999; 14, 18; ABI/INFORM Complete pg. 14
3. To understand people and to be understood by the people humans needs basic need to
listen the people (Nichols, 1957)
Nichols, R. G. (1957). Listening is a 10-part skill: Nothing equals an executives willingness to listen, and learning how is an inside job. Nations business, 45, 56-59.