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Service Quality Feedback Survey

The document is a customer satisfaction survey about service received from a motorhome repair company. It asks customers to rate their experience on ease of booking an appointment, the service advisor's understanding of required work, availability of appointment times, check-in process, communication during repairs, the vehicle being ready on time, work being explained after, and follow up communication. Overall customers are asked to rate their satisfaction with the quality of service.

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Nagarjuna Reddy
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70 views2 pages

Service Quality Feedback Survey

The document is a customer satisfaction survey about service received from a motorhome repair company. It asks customers to rate their experience on ease of booking an appointment, the service advisor's understanding of required work, availability of appointment times, check-in process, communication during repairs, the vehicle being ready on time, work being explained after, and follow up communication. Overall customers are asked to rate their satisfaction with the quality of service.

Uploaded by

Nagarjuna Reddy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

1. The ease of contacting the Service department to make an appointment.

Excellent
Good
Average
Poor
2. The Service Advisor's understanding of the work required when you

booked the appointment.


Excellent
Good
Average
Poor
3. The availability of an appointment to suit you.
Excellent
Good
Average
Poor
4. The ease of checking in at Service reception on the day you brought

your motorhome in for service / repair.


Good
Average
Poor
Not Applicable
5.

Communication during service / repairs to keep you updated on


progress
Excellent
Good
Average
Poor
Not Necessary

6. Was your vehicle ready for collection at the agreed time?


Yes
No

7. On collecting the vehicle, was the work that had been carried out fully
explained to you?
Yes
No
8. If you were advised that further work was required at a later date, were

you were fully informed of the reasons why, and either booked in for

that work or advised that you would be contacted when the necessary
parts arrived in stock?
Yes
No

9. Were you contacted within 3 working days of your visit to check that
you were happy with the work carried out?
Yes
No

[Link], how would you rate the quality of service you received from
GogreenBOV?
Excellent
Good
Average
Poor

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