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Customer Behavior in E-Banking Survey

This document appears to be a questionnaire for a study on customer behavior towards e-banking in private sector banks. It contains 16 multiple choice and open-ended questions regarding the respondent's banking details, awareness and use of e-banking services, perceived benefits of e-banking, factors influencing the use of e-banking services, and satisfaction with current e-banking facilities. The questionnaire aims to collect both quantitative and qualitative data on customers' banking habits and perceptions of e-banking.

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Ajit Pal Singh Harnal
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377 views4 pages

Customer Behavior in E-Banking Survey

This document appears to be a questionnaire for a study on customer behavior towards e-banking in private sector banks. It contains 16 multiple choice and open-ended questions regarding the respondent's banking details, awareness and use of e-banking services, perceived benefits of e-banking, factors influencing the use of e-banking services, and satisfaction with current e-banking facilities. The questionnaire aims to collect both quantitative and qualitative data on customers' banking habits and perceptions of e-banking.

Uploaded by

Ajit Pal Singh Harnal
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

QUESTIONNAIRE

Based on Study of Customer Behaviour towards E-Banking in Private Sector Banks


Personal detailsName: - _________________________________________ 1. Gender:2. Age Group:Male Below 21 Years, 31 years 40 years, Above 50 years 3. Occupation:Govt. Job Business Other (specify) ___________ 4. Income Group (Per month) below 10,000/25,001 50,000/10,001 25,000/More than 50,000/Private Job Female 21 years 30 years, 41 years 50 years,

Student

5. Contact No.___________________________ 6. E-mail address_________________________________________________________

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Q. 1 Do you have an account in Bank ? Ans: ( A) Yes (B) No Q. 2 If Yes, in which bank it is ? Ans: ( A) ICICI (B) HDFC (C) AXIS (D) INDUSIND Any Other, specify Q. 3 Which type of account you have opened? Ans: (A) Saving account (B) Current account (C) Loan account Any other, specify. Q. 4 Why you select this Bank? Ans. (A) For better Interest Rate (B) For better Services (C) For better Customer Response (D) Attracted by Advertisement Q. 5 What is your annual income? Ans: (A) Less than 1,00,000 (B) 1,00,000 to 3,00,000 (C) 3,00,000 to 5,00,000 (D) More than 5,00,000

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Q. 6 How much amount, you maintains regularly in your account? Ans: (A) Less than 10,000 (B) 10,000 to 50,000 (C) 50,000 to 1,00,000 (D) More than 1,00,000 Q. 7 Are you aware about e-banking? Ans: (A) Yes (B) No Q. 8 Which of the following e-banking services are you aware of?

Ans: (A) Internet banking (B) Mobile banking (C) Debit card (D) Credit card (E) All of the above Q. 9 Are you availing e-banking? Ans: (A) Yes (B) No Q. 10 How conveniently you find accessing your banking transactions online? Ans: (A) Easy (B) Normal (C) Difficult Q. 11 How e-banking is beneficial for people? Ans: (A) Time saving (B) Transactions without visiting the bank (C) No need to hold the cash in hand (D) All of the above

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Q. 12 Ans:

Which of the following factors influence you most , to use e-banking services ? (A) All time availability (B) Ease of use (C) Security (D) Direct access (E) All of the above

Q. 13 Ans:

Kindly rate the following reasons enlists for not using the e-banking services:

Sr. Factors No. A No need B C D E It seems like a botheration Insecurity No access to internet Lack of operational knowledge Hidden Costs

Highly important

More than average

Average

Below average

Least Important

Q. 14 Ans:

Are you satisfied by the facilities provided by your Bank through e-banking? (A) Yes (B) No

Q. 15

Do you think that the facilities provided by the banks through e-banking should be Increased?

Ans:

(A) Yes (B) No If Yes, please specify

Q. 16

What is your opinion about e-banking in India?

Ans..

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