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Confidential Questionnaire for System Feedback

This document contains a questionnaire to gather information about respondents and assess the existing manual system and a proposed online system. It requests demographic information like position, age, length of service, and civil status. It then asks respondents to rate common problems with the manual system such as lack of a clear sales process and difficulty tracking schedules. Respondents are also asked to rate criteria like accuracy, reliability, efficiency and speed for both the manual system and the proposed online system. The document thanks respondents for their time in completing the survey.

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483 views2 pages

Confidential Questionnaire for System Feedback

This document contains a questionnaire to gather information about respondents and assess the existing manual system and a proposed online system. It requests demographic information like position, age, length of service, and civil status. It then asks respondents to rate common problems with the manual system such as lack of a clear sales process and difficulty tracking schedules. Respondents are also asked to rate criteria like accuracy, reliability, efficiency and speed for both the manual system and the proposed online system. The document thanks respondents for their time in completing the survey.

Uploaded by

ThesisWritingDoc
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC or read online on Scribd

Questionnaire Sheet

We take your privacy very seriously and all your information will be kept strictly
confidential. In return, we would like to request that you answer the following as
accurately as possible.

Position: Manager Secretary / Staff Agent

Age: 18 – 25 26 – 33 34 – 44 45
and above

Length of Service: 0 – 1 Yr 2 – 3 Yrs 4 – 5 Yrs 6 Yrs and above

Civil Status: Single Married

Gender: Male Female

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1. Please rate the common problems encountered with the use of the existing
manual system.

5 – Strongly Agree 4 – Agree 3 – Undecided 2 – Disagree 1 – Strongly


Disagree

Common Problems 5 4 3 2 1
There is no clear sales process to follow and
guide the agents in closing every sale.
Keeping track of the prospect and client lists
are done manually by agents.
Difficult and time consuming in manually
keeping track of all schedules and
appointments.
Inability of managers to keep track of the
agents’ sales activities.
Storage of files is susceptible to be damaged
as well as lost of files.

2. Please rate the difference between the manual system and the proposed system.

5 – Excellent 4 – Very Good 3 – Good 2- Fair 1 - Poor

Criteria Manual System Proposed Online System


5 4 3 2 1 5 4 3 2 1
Accuracy
Reliability
Efficiency
Speed
User-
Friendliness

Thank you very much for your precious time to complete this survey.
Have a great day!

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