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Two-Wheeler Preference Questionnaire

Introduction Brand Preference is the measure of Brand Loyalty in which a consumer will choose a particular brand in presence of competing brands, but will accept substitutes if that brand is not available. Brand Loyalty refers to the extent of the faithfulness of consumers to a particular brand, expressed through their repeat purchases, irrespective of the marketing pressure generated by the competing brands. In every product category, consumers have more choices, more information and higher expectations than ever before. To move consumers from trial to preference, brands need to deliver on their value proposition, as well as dislodge someone else from the consumer's existing preference set. Preference is a scale, and brands move up, down and even off that scale with and without a vigilant brand management strategy. Pricing, promotional deals and product availability all have tremendous impact on the position of brand in the consumer’s preference set. If all things are equal, the best defense is to make the brand more relevant to consumers than the competition. The brands potential can only be fulfilled by continually reinforcing its perceived quality, upmarket identity and relevance to the consumer. The same branding activities that drive awareness also drive preference. And, while awareness alone will not sustain preference, it will improve the brand’s potential for building and maintaining preference. With a great story and a large enough investment, awareness can be attained rather quickly. It takes time, however, and constant revaluation to build brand preference. Aristotle professed, “We are what we repeatedly do. Excellence then is not an act, but a habit.” Attaining and sustaining preference is an important step on the road to gaining brand loyalty. The ability to generate more revenue, gain greater market share and beat off the competition is the reward given by consumer toward particular brand. Brand preference is the Selective demand for a company's brand rather than a product; the degree to which consumers prefer one brand over another. In an attempt to build brand preference advertising, the advertising must persuade a target audience to consider the advantages of a brand, often by building its reputation as a long-established and trusted name in the industry. If the advertising is successful, the target customer will choose the particular brand over other brands in any category. The frequency of repeat purchase in case of two wheeler market is very low. So, the measure of Loyalty is not easy. The brand loyalty of the customer can be identified with the help of how they promote the brand to others, i.e. Word of Mouth Communication. Even though competitors are low in the two wheeler’s segment, competition is very high due to the availability of different product categories under different brands. The Customers preference among these brands also not easy as the product possesses similar features in all the brands. So, the customer satisfaction determines the loyalty. Customer will get satisfied only when their expectations met or exceed. It is an after purchase behavior. To analyze the Brand Preference and Loyalty, it is necessary to study both the consumer’s buying behavior and after purchase behavior. Statement of the Problem The changing customer perception because of the availability of variety of products in two wheeler segment along with the growing number of competitors had a major impact in the preference of a particular brand. The customers’ decision making process also changes as their buying pattern changes. The players in the two wheeler market in the Vellore are Bajaj, Hero Honda, TVS, Yamaha, Suzuki, Mahindra, BSA, Ultra Motors and Royal Enfield. Each and every company has different varieties of product category in the two wheelers, which gives lot of options for the customers in Vellore. The fast developing technology and the growing economic stat

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0% found this document useful (0 votes)
199 views2 pages

Two-Wheeler Preference Questionnaire

Introduction Brand Preference is the measure of Brand Loyalty in which a consumer will choose a particular brand in presence of competing brands, but will accept substitutes if that brand is not available. Brand Loyalty refers to the extent of the faithfulness of consumers to a particular brand, expressed through their repeat purchases, irrespective of the marketing pressure generated by the competing brands. In every product category, consumers have more choices, more information and higher expectations than ever before. To move consumers from trial to preference, brands need to deliver on their value proposition, as well as dislodge someone else from the consumer's existing preference set. Preference is a scale, and brands move up, down and even off that scale with and without a vigilant brand management strategy. Pricing, promotional deals and product availability all have tremendous impact on the position of brand in the consumer’s preference set. If all things are equal, the best defense is to make the brand more relevant to consumers than the competition. The brands potential can only be fulfilled by continually reinforcing its perceived quality, upmarket identity and relevance to the consumer. The same branding activities that drive awareness also drive preference. And, while awareness alone will not sustain preference, it will improve the brand’s potential for building and maintaining preference. With a great story and a large enough investment, awareness can be attained rather quickly. It takes time, however, and constant revaluation to build brand preference. Aristotle professed, “We are what we repeatedly do. Excellence then is not an act, but a habit.” Attaining and sustaining preference is an important step on the road to gaining brand loyalty. The ability to generate more revenue, gain greater market share and beat off the competition is the reward given by consumer toward particular brand. Brand preference is the Selective demand for a company's brand rather than a product; the degree to which consumers prefer one brand over another. In an attempt to build brand preference advertising, the advertising must persuade a target audience to consider the advantages of a brand, often by building its reputation as a long-established and trusted name in the industry. If the advertising is successful, the target customer will choose the particular brand over other brands in any category. The frequency of repeat purchase in case of two wheeler market is very low. So, the measure of Loyalty is not easy. The brand loyalty of the customer can be identified with the help of how they promote the brand to others, i.e. Word of Mouth Communication. Even though competitors are low in the two wheeler’s segment, competition is very high due to the availability of different product categories under different brands. The Customers preference among these brands also not easy as the product possesses similar features in all the brands. So, the customer satisfaction determines the loyalty. Customer will get satisfied only when their expectations met or exceed. It is an after purchase behavior. To analyze the Brand Preference and Loyalty, it is necessary to study both the consumer’s buying behavior and after purchase behavior. Statement of the Problem The changing customer perception because of the availability of variety of products in two wheeler segment along with the growing number of competitors had a major impact in the preference of a particular brand. The customers’ decision making process also changes as their buying pattern changes. The players in the two wheeler market in the Vellore are Bajaj, Hero Honda, TVS, Yamaha, Suzuki, Mahindra, BSA, Ultra Motors and Royal Enfield. Each and every company has different varieties of product category in the two wheelers, which gives lot of options for the customers in Vellore. The fast developing technology and the growing economic stat

Uploaded by

Rajesh Rasu
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd

Questionnaire

Q.1. How many brand of two-wheeler do you know? MO`BIKE SCOOTER Hero Honda LML Bajaj Auto Honda Suzuki Bajaj Auto TVS Kinetic Engineering Enfield Yahama Cosmo Blaster LML Q. 2. Which type of two wheeler you prefer most? (a) Motor Bike (b) Scooter (c) Moped / Scooties Q.3. Which attributes do you like most in your two-wheeler ? Rates the various factors you consider most ? (1-6 ,1 is most important ) (1.) Luggage space (2.) Fuel Efficiency (3.) Pick up (4.) Resale value (5.) Driving comfort (6.) Out look Q.4. What is your source of finance? (a) Bank Loan (b) Finance Company (c) Self financing (d) Any Other Q.5. What are the external factors that influence you about purchasing bike ? (a) Print media (b) Electronic media (c) Exhibition (d) Trade shows (e) Brand image Q.6 Which brand right now you are having ? (a) Hero Honda (b) Bajaj Auto (c) TVS (d) Suzuki (e) Yamaha (f) LML Q.7. Should company go for innovation in context to development of new bike ? (a) Yes (b) No Q.8. While going for the development of new bike which point the company should keep in mind (a) Acceptability of customer (b) Scale of economic (c) Comfort (d) Design

(e) Others Q .9. According to you which company`s model you like most and why(A) Bajaj Caliber (b) TVS Victor (c) Honda Activa (d) Yahama Libero (e) Hero Honda Ambition Q.10. Please give suggestions to improve your present brand. __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________

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