IT-Driven Transformation Through
Data-Driven Dashboards
Presented At:
Larry Fitzpatrick
e: lfitzpatrick@[Link]
t: 301.656.4030
[Link]
10th Annual CIO Forum
1. IT-DrivenTransformation Through Data-Driven Dashboards
DATA DRIVEN DASHBOARDS
A system that enables meaningful inspection of the operation of a complex
system to inform decision-making. A complex system can be a portfolio, a
What Is It?
business unit (agency), or an industry.
1964, Michael Scott 1964, Michael Scott
Morton first articulates Morton first articulates
DSS concept at HBS DSS concept at HBS
1971, DSS term first 1971, DSS term first
used in publication by used in publication by
Gorry& Scott Morton,
Sloan Management 1964, Michael Scott
Review Morton first articulates
DSS concept at HBS
1964, Michael Scott
GIS
1971, DSS term first
Morton first articulates
used in publication by
DSS concept at HBS
RIA
1971, DSS term first
used in publication by
Gorry& Scott Morton,
Sloan Management 1964, Michael Scott 1964, Michael Scott
Review Morton first articulates Morton first articulates
1964, Michael Scott
Morton first articulates DSS concept at HBS DSS concept at HBS
DSS concept at HBS 1971, DSS term first 1971, DSS term first
UX
1971, DSS term first used in publication by used in publication by
used in publication by Gorry& Scott Morton,
Sloan Management 1964, Michael Scott
1964, Michael Scott Review Morton first articulates
Morton first articulates DSS concept at HBS
1964, Michael Scott
DSS concept at HBS 1971, DSS term first
Morton first articulates
1971, DSS term first used in publication by
1964, Michael Scott DSS concept at HBS
used in publication by Morton first articulates 1971, DSS term first
DSS concept at HBS used in publication by
1971, DSS term first Gorry& Scott Morton,
used in publication by Sloan Management
Gorry& Scott Morton, 1964, Michael Scott Review
1964, Michael Scott 1964, Michael Scott Sloan Management Morton first articulates
Morton first articulates Review
Morton first articulates DSS concept at HBS
DSS concept at HBS DSS concept at HBS 1971, DSS term first
1971, DSS term first 1971, DSS term first used in publication by
used in publication by used in publication by
Gorry& Scott Morton, 1964, Michael Scott
Sloan Management 1964, Michael Scott Morton first articulates
Review Morton first articulates DSS concept at HBS
DSS concept at HBS 1971, DSS term first 1964, Michael Scott
1964, Michael Scott
1971, DSS term first used in publication by Morton first articulates
Morton first articulates
used in publication by DSS concept at HBS
DSS concept at HBS
1971, DSS term first 1971, DSS term first
used in publication by used in publication by
Gorry& Scott Morton, Gorry& Scott Morton,
OR
Sloan Management Sloan Management
Review Review
1964, Michael Scott
Morton first articulates
DSS concept at HBS
1971, DSS term first
used in publication by
1964, Michael Scott
Morton first articulates
DSS concept at HBS
1971, DSS term first 1964, Michael Scott
used in publication by Morton first articulates
DSS concept at HBS
1971, DSS term first
used in publication by
Gorry& Scott Morton,
Sloan Management
Review
user operational
[Link] data cube
experience systems
2.
FOUR FACTORS CONVERGE
Fifty Years Of Cumulative Experience
Michael Scott Morton first
IT-DrivenTransformation Through Data-Driven Dashboards
Significant early Data
Why Now?
articulates DSS concept 1971 Driven DSS in production 1982 Howard Dressner defines 1995 Data Driven Dashboards
at HBS. (Klaas). BI - Business Intelligence
DSS term first used in publication Sprague & Carlson publish Internet commercialized
by Gorry& Scott Morton, Sloan & WWW catches fire
1964 Management Review. 1974 seminal DSS framework.
1989 2009
WAN Bandwidth For A Typical Institution Vastly Improved Programmer Productivity: Automation Of Knowledge Work:
Hardware, Tools, Training, Patterns Original Data Stored on Hard Disk
150
2,593
Mb/s
Yanni’s PB
Law:
2x/6yrs 1,616
3000x 64x 100x 924
508
18
4.5 144 278
0.56 1.6 23 37 69
‘93 ‘95 ‘00 ‘04 ‘09 ‘71 ‘77 ‘83 ‘89 ‘95 ‘01 ‘07 ‘95 ‘96 ‘97 ‘98 ‘99 ‘00 ‘01 ‘02 ‘03
3.
[Link]
Massive
IT-DrivenTransformation Through Data-Driven Dashboards
stakeholder base. [Link]
Examples
IMPACT:
Billy Casper Golf
Dirty data every - Inform public, private policy
month; clean data stakeholders
daily, integrate. - Coordinate congressional and
grassroots outreach
- Guide roll-out
[Link]
Strategy creation;
communicate multiple
constituencies.
Portfolio Management
Rapid training
under fast growth;
early problem
warning, scale.
3.
[Link]
Massive
IT-DrivenTransformation Through Data-Driven Dashboards
stakeholder base. Billy Casper Golf
Examples
IMPACT:
Billy Casper Golf
Dirty data every - Streamline inventory
month; clean data management
daily, integrate. - Accuracy of financial data
- Shorten M & A cycle
[Link]
Strategy creation;
communicate multiple
constituencies.
Portfolio Management
Rapid training
under fast growth;
early problem
warning, scale.
3.
[Link]
Massive
IT-DrivenTransformation Through Data-Driven Dashboards
stakeholder base. [Link]
Examples
IMPACT:
Billy Casper Golf
Dirty data every
month; clean data - Communicates progress with
daily, integrate. development of plan
- Invites public participation
- Integrates public and
private issues
[Link] - Collects and shares policy
Strategy creation; drivers
communicate multiple
constituencies. - Represents online version
of National Broadband Plan in
progress
- Crowdsourcing
Portfolio Management
Rapid training
under fast growth;
early problem
warning, scale.
3.
[Link]
Massive
IT-DrivenTransformation Through Data-Driven Dashboards
stakeholder base.
Examples
Portfolio Management
IMPACT:
Billy Casper Golf
Dirty data every - Enable growth
month; clean data - Drive consistency and
daily, integrate. predictability
- Inform stakeholders
[Link]
Strategy creation;
communicate multiple
constituencies.
Portfolio Management
Rapid training
under fast growth;
early problem
warning, scale.
4. IT-DrivenTransformation Through Data-Driven Dashboards
KEY TAKEAWAYS
Summary
Source operational data:
The source data must be a natural by-product of an existing business process.
If it's not, change the business process to get it, don't add extra reporting
requirements.
Keep focus on KPIs:
Concentrate on a few simple, readily computable KPIs that most directly
measure what you want to influence or communicate.
Manage Behavior:
The transparency achieved provides a stunning opportunity for behavior
modification. But, don't underestimate the effort required to
institutionalize adoption, lest data quality suffer.
