Delivery Manager
You will manage one or more agile projects, typically to deliver a specific product or
transformation via a multi-disciplinary, highly skilled digital team. Youll be adept at
delivering complex digital projects, breaking down barriers for your team, and both
planning at a higher level and getting into the detail to make things happen when
needed.
Defining project needs and feeding these into the programme/portfolio process will
enable resource to be appropriately allocated. You will be core to decisions that build
high performing teams, where people are excited about the work they are undertaking.
The main responsibilities of the post are:
Deliver projects and products using the appropriate agile project management
methodology, learning & iterating frequently
Work with the Product Manager to define the roadmap for any given product and
translate this into user stories
Lead the collaborative, dynamic planning process - prioritising the work that
needs to be done against the capacity and capability of the team
Matrix-managing a multidisciplinary team
Ensure all products are built to an appropriate level of quality for the stage
(alpha/beta/production)
Actively participating in the Delivery Manager community, sharing and reapplying skills and knowledge and bringing in best practice.
PERSON SPECIFICATION - COMPETENCES/SKILLS REQUIRED
Setting Direction
Changing and Improving
Essential
Provide constructive challenge to senior management on change
proposals which will affect own business area
Spot warning signs of things going wrong and provide a decisive
response to significant delivery challenges
Encourage a culture of innovation focused on adding value give
people space to think creatively
Making Effective Decisions
Essential
Analyse and evaluate pros and cons and identify risks in order to
make decisions that take account of the wider context, including diversity and
sustainability
Identify the main issues in complex problems, clarify understanding
or stakeholder expectations, to seek best option
Make difficult decisions by pragmatically weighing the complexities
involved against the need to act
Push decision making to the right level within their teams, not allow
unnecessary bureaucracy and structure to suppress innovation and delivery
DELIVERING RESULTS
Managing a Quality Service
Essential
Make clear, pragmatic and manageable plans for service delivery
using programme and project management disciplines
Exemplify positive customer service behaviours and promote a
culture focused on ensuring customer needs are met
Establish how the business area compares to customer service
expectations and industry best practice and identify necessary improvements in
plans
Delivering at Pace
Essential
Get the best out of people by giving enthusiastic and encouraging
messages about priorities, objectives and expectations
Adopt clear processes for managing at all levels
Review, challenge and adjust performance levels to ensure quality
outcomes are delivered on time rewarding success
Maintain effective performance in difficult and challenging
circumstances, encouraging others to do the same
ENGAGING PEOPLE
Leading and Communicating
Essential
Be visible to staff and stakeholders and regularly undertake
activities to engage and build trust with people involved in area of work
Confidently engage with stakeholders and colleagues at all levels to
generate commitment to goals
Clarify strategies and plans, giving clear sense of direction and
purpose for self and team
Collaborating and Partnering
Essential
Actively build and maintain a network of colleagues and contacts to
achieve progress on objectives and shared interests
Encourage contributions and involvement from a broad and diverse
range of staff by being visible and accessible
Effectively manage team dynamics when working across
Departmental and other boundaries
Seek constructive outcomes in discussions, challenge assumptions
but remain willing to compromise when it is beneficial to progress
Specialist Skills and requirements
Essential
experience in delivering digital projects and products
proven experience using agile project management methods
proven experience balancing multiple priorities and dealing with ambiguity
sound understanding of the digital landscape
experience in matrix-managing multi-disciplinary teams
