Process Workflow Documentation Guide

The document outlines the objective and process for documenting workflows. It aims to understand and document process workflows to facilitate communication and understanding of operations. It defines documenting individual activity work content through verbal descriptions in operating procedures or standard operating procedures. It also defines documenting process flows through a combination of verbal and graphical descriptions using flowcharts. Common techniques for gathering information include interviews with workers, observational analysis, and reviewing relevant documentation.

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Process Workflow Documentation Guide

Uploaded by

Teresa

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as DOCX, PDF, TXT or read online on Scribd

Objective:

Understand and document the process workflow

Facilitate communication and understanding of process operations

Define the process

Documentation of work content in individual activities

Usually in terms of verbal descriptions

Operating procedures or Standard Operating Procedures (SOP)

Documentation of process flows

Usually a flowchart based method

Combination of verbal and graphical description

Common information gathering techniques

Interviews with people working in the process (group or individual)

Analytical observation

Review of relevant documentation

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Process Workflow Documentation Guide

Uploaded by

Process Workflow Documentation Guide

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Objective:

Understand and document the process workflow

Facilitate communication and understanding of process operations

Define the process

Documentation of work content in individual activities

Usually in terms of verbal descriptions

Operating procedures or Standard Operating Procedures (SOP)

Documentation of process flows

Usually a flowchart based method

Combination of verbal and graphical description

Common information gathering techniques

Interviews with people working in the process (group or individual)

Review of relevant documentation

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