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Triage Process Flow Analysis

The document compares the pre-triage and triage patient processes at a clinic. In the pre-triage process, the average patient time in the system was 59.19 minutes, with most patients waiting 7.5 minutes for a nurse practitioner or 10 minutes for a doctor. The triage process introduced a triage coordinator who assessed patients and reduced the average time to 68.4 minutes, with shorter wait times for providers.

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Tapan Jain
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50 views2 pages

Triage Process Flow Analysis

The document compares the pre-triage and triage patient processes at a clinic. In the pre-triage process, the average patient time in the system was 59.19 minutes, with most patients waiting 7.5 minutes for a nurse practitioner or 10 minutes for a doctor. The triage process introduced a triage coordinator who assessed patients and reduced the average time to 68.4 minutes, with shorter wait times for providers.

Uploaded by

Tapan Jain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Pre-Triage/Old process

Sign-In
Front Desk
2 min

Record retrieval,
Record check
13.5 min

81% 19%

Wait time for NP Wait time for


7.5 min specific provider
24.5 min

Evaluation time
10 min
Treatment time Treatment time by
Treatment
Nurse by Doctor Specific specific provider
time by NP Doctor
Practitioner 19.4 min Provider 19.4 min
32.8 min 41%
Wait time for
40% Doctor
10 min
55.8 min 62.4 min 59.4 min

Average patient time in System = 59.19 min


Triage process
AVF
Front Desk
2 min

Record retrieval,
Record check
13.5 min

Wait time for Triage


4.2 min

Process time by Triage


Triage 3.5 min
Coordinator
28% 24%

48%

Wait time for NP Wait time for Doctor Wait time for specific provider
6.7 min 25.2 min 33.8 min

Treatment Treatment time Treatment time by


Nurse Specific
time by NP Doctor by Doctor specific provider
Practitioner Provider
32.8 min 19.4 min 19.4 min

62.7 min 67.7 min 76.4 min

Average patient time in System = 68.4 min

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