PROJECT 4 WHITE PAPER

Performing Usability Tests

Abstract
I will be performing cognitive usability tests on the programs Microsoft
Excel and Google Sheets, and reporting on my findings.

Strolberg, Carlie
Table of Contents
Introduction................................................................................................................................................................................................................. 2
Methods....................................................................................................................................................................................................................... 2
Results......................................................................................................................................................................................................................... 4
Task 1...................................................................................................................................................................................................................... 4
Task 2...................................................................................................................................................................................................................... 5
Task 3...................................................................................................................................................................................................................... 6
Task 4...................................................................................................................................................................................................................... 7
Task 5...................................................................................................................................................................................................................... 8
Task 6...................................................................................................................................................................................................................... 9
Task 7.................................................................................................................................................................................................................... 10
Task 8.................................................................................................................................................................................................................... 11
Task 9.................................................................................................................................................................................................................... 12
Task 10.................................................................................................................................................................................................................. 13
Recommendations...................................................................................................................................................................................................... 14
Bibliography.............................................................................................................................................................................................................. 15
Appendix................................................................................................................................................................................................................... 15
Introduction
This white paper assesses the results of two cognitive usability tests comparing Microsoft Excel and Google Sheets. These applications are
used to create digital spreadsheets and process data. Students may not have much experience with either program, but will want to know which is
more user-friendly, and if Excel is worth their money.

Methods
I will be performing ten tasks in each program. Tasks in each program will be the same or equivalent, and I will notate the usability of
each function along with other comments. I will be ranking each task with a five-question survey consisting of individual six-point Likert scale
rankings.
Tasks:
1. Find the average of a data set
2. Merge two cells together
3. Add a new row and a new column
4. Shift cells
5. Create a line graph
6. Create a bar graph
7. Import outside media
8. Sort sheet alphabetically
9. Make the rows of a column alternating colors
10. Clear the contents of a column
Criteria:
Efficient: The task is completed simply and quickly, and is reasonably intuitive.
Effective: The program accurately completes the assigned task.
Engaging: The task is not frustrating or discouraging to complete.
Error Tolerant: If a mistake is made, it can be easily undone without reversing progress.
Easy to Learn: Buttons and elements are clear and intuitive to use.
Testing Environment:
 I will be performing all tasks on my personal HP laptop. I will try to perform the tests in one continuous session, in my home, so I have
adequate internet connection.

Results
Task 1
Find the average of a data set
Comments:
Excel: Excel has an icon that pops up when you highlight your data set, this made the “average” button very easy to access.
Google Sheets: It took me a moment to figure out how to do this, but once I found the “functions” button, it was very easy.
I thought it was helpful that Excel had a curated menu for helpful functions, and it was easy to navigate.
The Functions button in the toolbar of Google Sheets is useful, and it’s always there, so you don’t have to highlight your data set to find it.
Although, if you don’t know what the button is/looks like, it may be slightly difficult to find.
Ratings:
Excel: 28/30
Google Sheets: 23/30
Justification:
It took me longer to figure out this function in Google Sheets, and the
Functions pop-up in Excel is a helpful feature that Google Sheets doesn’t have.

Task 2
Merge two cells together
Comments:
Excel: Once I found the button in the toolbar to merge the cells, it was very easy. In my
opinion, the icon was not very intuitive.
 Google Sheets: The icon was similar to Excel, but it stuck out to me more visually, so it was easier to find.
Both programs have the merge button in the toolbar, and you have to highlight the cells you want merged. This task was
easy, simple, and intuitive in both programs.
Ratings:
Excel: 27/30
Google Sheets: 28/30
Justification:
The icon in Google Sheets was more simplistic and stood out more than the
Excel icon, which made the function easier to find in Google Sheets.

Task 3
Add a new row and column
Comments:
Excel: Microsoft Excel ended up adding two columns due to the merged cell that I made in
the previous task, while Google Sheets only added one.
Google Sheets: Google Sheets only added one column, while Excel added two.
 It’s difficult to tell which side the program is going to add the row or column to, which could lead to errors and frustration.
It’s odd that Excel added two columns, and this wasn’t what I expected or wanted to happen.
Ratings:
Excel: 19/30
Google Sheets: 23/30
Justification:
Excel was frustrating and counterintuitive in this task. The task was
easy to perform, but the results were not what I wanted. Google Sheets
performed the task easily and gave me the results I wanted.

Task 4
Shift cells to the left
Comments:
Excel: Shifting cells is under “delete” in both programs. This was a bit confusing to me
because I didn’t want to delete any information, and “shift cells” was the command I was
familiar with. I also had to click delete to get to the shift cells option, which was a little
intimidating.
Google Sheets: In Google Sheets, when I hovered over “delete”, it showed me the options for
shifting cells before clicking, which was less intimidating than Excel.
 I like that Google Sheets shows the “shift cells” option before clicking delete. It was a little counterintuitive to me that the option was
under delete, but it was still easy to find.
Ratings:
Excel: 17/30
Google Sheets: 21/30
Justification:
This task was easy to perform in both programs, but it was not very intuitive.
Google Sheets was more beginner-friendly because it shows you the options
before clicking.

Task 5
Create a line graph
Comments:
Excel: This task was very easy. My only issue is that the graph is
automatically generated with the data in your spreadsheet, and it is difficult
to change data in the graph without also changing the spreadsheet.
Google Sheets: Google Sheets was similar to Excel, as it also automatically
generated the graph from data in the spreadsheet. Although, it seems like it
is easier to change values and other aspects of the chart because the chart
editor has a lot more options for editing than Excel.
 I really like the chart editor in Google Sheets because it is easy and simple to use. The chart editor in Excel is not helpful or easy to use.
Ratings:
Excel: 25/30
Google Sheets: 27/30
Justification:
I was impressed with how easy this task was in both programs. Google Sheets has a better chart
editor, but both programs perform this task well.

Task 6
Create a bar graph
Comments:
Excel: This was the same process for creating the line graph, but this time I
noticed that it’s very difficult to create a graph without using data already in
the spreadsheet. I don’t think this would be a problem for most users, but it’s a
little counterintuitive.
Google Sheets: The chart editor was helpful again, but my one complaint is
that the chart was inserted to cover the majority of the sheet, which is
inconvenient.
I also noticed that Excel brought up more formatting options in the toolbar for
the bar graph than the line graph. I don’t know why the line graph didn’t have
these options, but it was nice to have them for the bar graph.
Ratings:
Excel: 25/30
Google Sheets: 27/30
Justification:
Again, Google Sheets has a better chart editor, but I
wish that it were easier to edit values in the chart in
both programs.

Task 7
Import outside media
Comments:
Excel: I was unable to find the button to insert a picture, and I had to go to
the search bar to do it. It seems like a normal command, so I don’t know
why it wasn’t under the “insert” tab. Once I did import the picture, it was
too large.
Google Sheets: I was able to import a photo easily, and it gave me two
options for how I wanted to do it. It also inserted as an appropriate size.
I was disappointed that I couldn’t find the option to insert a picture, and it
was very large when I did figure out how to do it. The process was much
easier in Google Sheets.
Ratings:
 Excel: 15/30
Google Sheets: 25/30
Justification:
Excel got a low rating for this task because I had to look up how to do it. Google Sheets performed well, and I could complete the task
easily.

Task 8
Sort sheet alphabetically
Comments:
Excel: The option to sort was easy to find, as I just had to right-click to find it. The option can also be found under
data, if necessary.
Google Sheets: I was not able to sort from any immediate menu, I had to click data to find it. The data tab was not
the first place I checked, and it seemed counterintuitive.
This task was easier to perform in Excel than Google Sheets, and there were two options in
Excel.
Ratings:
Excel: 24/30
Google Sheets: 22/30
Justification:
Google Sheets didn’t perform as well in this task because it was inefficient and counterintuitive. Excel outperformed Google Sheets on
this task because it was more efficient.

Task 9
Make the rows of a column alternating colors
Comments:
Excel: There was no button to make the entire column alternating colors, so I had to change each individual
cell myself. This is extremely inefficient, and there is potential for user error.
Google Sheets: It was easy for me to make the column alternating colors. Although, it only alternating for the
portion I had highlighted at first, so it took two attempts.
I couldn’t find this option in Excel, while Google Sheets had many formatting
options.
Ratings:
Excel: 14/30
Google Sheets: 25/30
Justification:
 I was unable to perform the task in Excel, but I was able to do it easily in Google Sheets.

Task 10
Clear the contents of a column
Comments:
Excel: The process was very intuitive, and I had no problems with it.
Google Sheets: I liked that it was easy to clear the contents, but it wasn’t so easy that a user
would do it on accident and lose their work.
Ratings:
Excel: 25/30
Google Sheets: 25/30
Justification:
I had no issues with either program. This
task was easy and intuitive to perform.
Recommendations
Both programs performed well, and I was able to complete most of the tasks I assigned. There are many more complicated functions
that both programs can perform beyond what I have tested, but the purpose of this test was to evaluate which program is better for a
first time user, or a user with little experience. Based on my findings, I have concluded that Google Sheets is the better program for
first time users. Google Sheets is also the better program for students because it is free with a Google account, which is also free.
Google Sheets has a simple and clean layout that lends itself to new users. Each icon is a simplistic black and white, which adds
contrast and helps the user discern symbols used in the toolbar. The toolbar itself is simplistic, showing less icons than Microsoft
Excel, while still being able to perform tasks just as well or better. I found Google Sheets to be intuitive to use, so it’s likely that other
students of my generation would too. My one complaint is that when I inserted media into my spreadsheet, it was often too large or it
covered my work. This was easily fixable, and only mildly annoying. If it’s possible, I recommend changing this so inserted elements
appear completely within the window, and slightly offset to the right.
Microsoft Excel tended to underperform when compared to Google Sheets. In my tasks, Excel was often less efficient or less
intuitive. There were a couple tasks that I could not perform effectively or efficiently in Excel, and I didn’t have those problems in
Google Sheets. I think Excel is less friendly to first time users as well. The toolbar is cluttered with small icons, and the use of color
makes the icons difficult to discern. I would recommend that Excel significantly reduce the amount of icons in the toolbar, and use
black and white or a more contrasting color scheme.
Bibliography
Google Sheets
Microsoft Excel

Appendix
Tasks Microsoft Excel Google Sheets
TASK 1 Find the average of a data set Find the average of a data set
Efficient The task is completed simply and quickly, and is reasonably The task is completed simply and quickly, and is reasonably
intuitive. intuitive.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Effective The program accurately completes the assigned task. The program accurately completes the assigned task.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Engaging The task is not frustrating or discouraging to complete. The task is not frustrating or discouraging to complete.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Error If a mistake is made, it can be easily undone without reversing If a mistake is made, it can be easily undone without reversing
Tolerant progress. progress.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Easy to Learn Buttons and elements are clear and intuitive to use. Buttons and elements are clear and intuitive to use.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Additional Excel has an icon that pops up when you highlight your data It took me a moment to figure out how to do this, but once I
Notes set, this made the “average” button very easy to access. found the “functions” button, it was very easy.

Tasks Microsoft Excel Google Sheets

Tasks Microsoft Excel Google Sheets
TASK 1 Find the average of a data set Find the average of a data set
TASK 2 Merge two cells together Merge two cells together
Efficient The task is completed simply and quickly, and is reasonably The task is completed simply and quickly, and is reasonably
intuitive. intuitive.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Effective The program accurately completes the assigned task. The program accurately completes the assigned task.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Engaging The task is not frustrating or discouraging to complete. The task is not frustrating or discouraging to complete.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Error If a mistake is made, it can be easily undone without reversing If a mistake is made, it can be easily undone without reversing
Tolerant progress. progress.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Easy to Learn Buttons and elements are clear and intuitive to use. Buttons and elements are clear and intuitive to use.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6`
Additional Once I found the button in the toolbar to merge the cells, it The icon was similar to Excel, but it stuck out to me more
Notes was very easy. In my opinion, the icon was not very intuitive. visually, so it was easier to find.
Tasks Microsoft Excel Google Sheets
TASK 1 Find the average of a data set Find the average of a data set

Tasks Microsoft Excel Google Sheets

TASK 3 Add a row and a column Add a row and a column
Efficient The task is completed simply and quickly, and is reasonably The task is completed simply and quickly, and is reasonably
intuitive. intuitive.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Effective The program accurately completes the assigned task. The program accurately completes the assigned task.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Engaging The task is not frustrating or discouraging to complete. The task is not frustrating or discouraging to complete.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Error If a mistake is made, it can be easily undone without reversing If a mistake is made, it can be easily undone without reversing
Tolerant progress. progress.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Easy to Learn Buttons and elements are clear and intuitive to use. Buttons and elements are clear and intuitive to use.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Tasks Microsoft Excel Google Sheets
TASK 1 Find the average of a data set Find the average of a data set
Additional Microsoft Excel ended up adding two columns due to the Google Sheets only added one column, while Excel added
Notes merged cell that I made in the previous task, while Google two.
Sheets only added one. It’s difficult to tell which side the program is going to add the
It’s difficult to tell which side the program is going to add the row or column to, which could lead to errors and frustration.
row or column to, which could lead to errors and frustration.
Tasks Microsoft Excel Google Sheets
TASK 4 Shift cells to the left Shift cells to the left
Efficient The task is completed simply and quickly, and is reasonably The task is completed simply and quickly, and is reasonably
intuitive. intuitive.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Effective The program accurately completes the assigned task. The program accurately completes the assigned task.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Engaging The task is not frustrating or discouraging to complete. The task is not frustrating or discouraging to complete.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Error If a mistake is made, it can be easily undone without reversing If a mistake is made, it can be easily undone without reversing
Tolerant progress. progress.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Easy to Learn Buttons and elements are clear and intuitive to use. Buttons and elements are clear and intuitive to use.
Tasks Microsoft Excel Google Sheets
TASK 1 Find the average of a data set Find the average of a data set
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Additional Shifting cells is under “delete” in both programs. This was a In Google Sheets, when I hovered over “delete”, it showed me
Notes bit confusing to me because I didn’t want to delete any the options for shifting cells before clicking, which was less
information, and “shift cells” was the command I was familiar intimidating than Excel.
with. I also had to click delete to get to the shift cells option,
which was a little intimidating.

Tasks Microsoft Excel Google Sheets

TASK 5 Create a line graph Create a line graph
Efficient The task is completed simply and quickly, and is reasonably The task is completed simply and quickly, and is reasonably
intuitive. intuitive.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Effective The program accurately completes the assigned task. The program accurately completes the assigned task.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Engaging The task is not frustrating or discouraging to complete. The task is not frustrating or discouraging to complete.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Error If a mistake is made, it can be easily undone without reversing If a mistake is made, it can be easily undone without reversing
Tolerant progress. progress.
Tasks Microsoft Excel Google Sheets
TASK 1 Find the average of a data set Find the average of a data set
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Easy to Learn Buttons and elements are clear and intuitive to use. Buttons and elements are clear and intuitive to use.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Additional This task was very easy. My only issue is that the graph is Google Sheets was similar to Excel, as it also automatically
Notes automatically generated with the data in your spreadsheet, and generated the graph from data in the spreadsheet. Although, it
it is difficult to change data in the graph without also changing seems like it is easier to change values and other aspects of the
the spreadsheet. chart because the chart editor has a lot more options for
editing than Excel.

Tasks Microsoft Excel Google Sheets

TASK 6 Create a bar graph Create a bar graph
Efficient The task is completed simply and quickly, and is reasonably The task is completed simply and quickly, and is reasonably
intuitive. intuitive.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Effective The program accurately completes the assigned task. The program accurately completes the assigned task.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Engaging The task is not frustrating or discouraging to complete. The task is not frustrating or discouraging to complete.
Tasks Microsoft Excel Google Sheets
TASK 1 Find the average of a data set Find the average of a data set
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Error If a mistake is made, it can be easily undone without reversing If a mistake is made, it can be easily undone without reversing
Tolerant progress. progress.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Easy to Learn Buttons and elements are clear and intuitive to use. Buttons and elements are clear and intuitive to use.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Additional This was the same process for creating the line graph, but this The chart editor was helpful again, but my one complaint is
Notes time I noticed that it’s very difficult to create a graph without that the chart was inserted to cover the majority of the sheet,
using data already in the spreadsheet. I don’t think this would which is inconvenient.
be a problem for most users, but it’s a little counterintuitive.
Tasks Microsoft Excel Google Sheets
TASK 7 Import new media Import new media
Efficient The task is completed simply and quickly, and is reasonably The task is completed simply and quickly, and is reasonably
intuitive. intuitive.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Effective The program accurately completes the assigned task. The program accurately completes the assigned task.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Tasks Microsoft Excel Google Sheets
TASK 1 Find the average of a data set Find the average of a data set
Engaging The task is not frustrating or discouraging to complete. The task is not frustrating or discouraging to complete.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Error If a mistake is made, it can be easily undone without reversing If a mistake is made, it can be easily undone without reversing
Tolerant progress. progress.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Easy to Learn Buttons and elements are clear and intuitive to use. Buttons and elements are clear and intuitive to use.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Additional I was unable to find the button to insert a picture, and I had to I was able to import a photo easily, and it gave me two options
Notes go to the search bar to do it. It seems like a normal command, for how I wanted to do it. It also inserted as an appropriate
so I don’t know why it wasn’t under the “insert” tab. Once I size.
did import the picture, it was too large.

Tasks Microsoft Excel Google Sheets

TASK 8 Sort column alphabetically Sort column alphabetically
Efficient The task is completed simply and quickly, and is reasonably The task is completed simply and quickly, and is reasonably
intuitive. intuitive.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Effective The program accurately completes the assigned task. The program accurately completes the assigned task.
Tasks Microsoft Excel Google Sheets
TASK 1 Find the average of a data set Find the average of a data set
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Engaging The task is not frustrating or discouraging to complete. The task is not frustrating or discouraging to complete.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Error If a mistake is made, it can be easily undone without reversing If a mistake is made, it can be easily undone without reversing
Tolerant progress. progress.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Easy to Learn Buttons and elements are clear and intuitive to use. Buttons and elements are clear and intuitive to use.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Additional The option to sort was easy to find, as I just had to right-click I was not able to sort from any immediate menu, I had to click
Notes to find it. The option can also be found under data, if data to find it. The data tab was not the first place I checked,
necessary. and it seemed counterintuitive.

Tasks Microsoft Excel Google Sheets

TASK 9 Make the rows of a column alternating colors Make the rows of a column alternating colors
Efficient The task is completed simply and quickly, and is reasonably The task is completed simply and quickly, and is reasonably
intuitive. intuitive.
Tasks Microsoft Excel Google Sheets
TASK 1 Find the average of a data set Find the average of a data set
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Effective The program accurately completes the assigned task. The program accurately completes the assigned task.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Engaging The task is not frustrating or discouraging to complete. The task is not frustrating or discouraging to complete.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Error If a mistake is made, it can be easily undone without reversing If a mistake is made, it can be easily undone without reversing
Tolerant progress. progress.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Easy to Learn Buttons and elements are clear and intuitive to use. Buttons and elements are clear and intuitive to use.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Additional There was no button to make the entire column alternating It was easy for me to make the column alternating colors.
Notes colors, so I had to change each individual cell myself. This is Although, it only alternating for the portion I had highlighted
extremely inefficient, and there is potential for user error. at first, so it took two attempts.

Tasks Microsoft Excel Google Sheets

TASK 10 Clear contents of a column Clear contents of a column
Tasks Microsoft Excel Google Sheets
TASK 1 Find the average of a data set Find the average of a data set
Efficient The task is completed simply and quickly, and is reasonably The task is completed simply and quickly, and is reasonably
intuitive. intuitive.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Effective The program accurately completes the assigned task. The program accurately completes the assigned task.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Engaging The task is not frustrating or discouraging to complete. The task is not frustrating or discouraging to complete.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Error If a mistake is made, it can be easily undone without reversing If a mistake is made, it can be easily undone without reversing
Tolerant progress. progress.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Easy to Learn Buttons and elements are clear and intuitive to use. Buttons and elements are clear and intuitive to use.
Strongly Disagree Slightly Slightly Agree Strongly Strongly Disagree Slightly Slightly Agree Strongly
Disagree Disagree Agree Disagree Disagree Agree
Agree Agree
1 2 3 4 5 6 1 2 3 4 5 6
Additional The process was very intuitive, and I had no problems with it. I liked that it was easy to clear the contents, but it wasn’t so
Notes easy that a user would do it on accident and lose their work.