QUALITY MANAGEMENT MICRO-CERTIFICATION
This course will introduce participants to the concepts of quality and quality management
principles so they will be able to apply them in an organization. The courses will examine
definitions of quality, its financial impact on production and services, as well as provide an
appreciation of the theory behind quality management. Quality methods such as statistical
analysis, root cause analysis and an understanding of the philosophies of quality pioneers
will be discussed. Participants will be able to understand the objectives of Total Quality
Management and its impacts on the competitiveness of an organization.
Participants will: Benefits to Companies
1. Identify differing perspectives on “quality” • Self-directed and self-paced online learning
in production and service environments.
• Personalized learning with authentic
2. Evaluate theory from the leading contributors assessments relevant to the workplace
to total quality management.
• Flexible and accessible delivery to adapt to shift
3. Recognize and demonstrate knowledge work scheduling and other workplace demands
of global and international challenges
• 100 hours of skills-based training
and standards.
(4 modules x 25 hours)
4. Relate to the strategic link between
• Digital badge and e-certificate upon completion
organizational strategy and financial impact.
5. Explain the benefits of “quality” to
business management. Additional Details:
6. Apply the concepts of “quality” to analyze • Delivery – fully online and available on-demand
working within capacity, resource and financial
• Cost – $2,500 per participant (plus
constraints in order to describe and prepare
applicable taxes)
the redesign of a process using the applicable
quality assessment tools. • Duration – each course is 25 hours (self-paced),
culminating in 100 total hours
• Registration – please contact cts@[Link]
CTS@[Link] 1-844-CTS-FANS [Link]/CTS CTSFanshawe
COURSE OUTLINE
Course 1: Fundamentals of Quality Management (25 HOURS)
This introductory course explores the fundamental principles of the Quality Management System
(QMS). It provides the knowledge and core concepts required to implement and maintain an
effective QMS in a wide range of businesses and organizations.
Designed for people working in manufacturing, healthcare, construction and service industries.
Course 2: Quality Management Tools and Techniques (25 HOURS)
Course 2 explains the tools and techniques widely used for organizational planning, controlling
the current state of an organization and taking actions to improve and assure quality standards.
The course will produce quality practitioners and improve team members’ understanding of
tools and techniques that they can leverage as part of their QMS.
Course 3: Quality Management Planning (25 HOURS)
Problem-solving techniques for the product lifecycle are the focus of the third course.
We’ll emphasize the value of Quality Planning Principals for manufacturing and service industry
processes including Quality Planning, Failure Mode and Effect Analysis (FMEA), Advanced
Product Quality Planning (APQP) and Measurement System Analysis (MSA).
This course is designed for individuals with direct responsibility for introducing new products or
new manufacturing technologies.
Course 4: Quality Standards and Audit (25 HOURS)
This course provides a comprehensive review of the ISO 9000 series of standards and
demonstrates how, through their implementation and application, organizations improve their
business performances. This course also covers how to perform various types of quality audits to
generate reports required by ISO 9001: 2015 and other quality system models.
This course is designed for individuals who need to learn more about international standards and
perform audits for ISO 9001:2015.
For more information on the courses above, or to register, please reach out to
cts@[Link] or visit our website (Products > Micro-Certifications).
To learn more about NGen AmpUp, visit [Link]/upskilling.
CTS@[Link] 1-844-CTS-FANS [Link]/CTS CTSFanshawe
