CHAPTER 9

1. Coordinating and managing all of the things that are necessary to find the right people
and guide them toward achieving the overall strategy is called
a. personnel planning.
b. strategic human resource management.
c. employee empowerment.
d. total quality management.
e. employee-employer enhancement.

2. The process of determining future human resource needs relative to an organization's

strategic plan and taking the actions necessary to meet those needs in a timely manner
is referred to as
a. critical needs planning.
b. personnel specifications planning.
c. strategic human resource planning.
d. personnel projection.
e. personnel analysis.

3. Rosmira, the CEO of Penang Biotech, spends a considerable amount of his time
determining his company's human resource needs relative to its strategic plan and
then doing what it takes to meet those needs in a timely manner. In this illustration,
Miss Rosmira is engaged in
a. personnel projection.
b. personnel analysis.
c. strategic human resource planning.
d. critical needs planning.
e. personnel specifications planning.

4. __________ refers to studying a job in order to understand what knowledge, skills,

and abilities are needed as a foundation for the behaviors that would help the job
holder perform that job successfully.
a. Job analysis d. Job differentiation
b. Job planning e. Job theorization
c. Job breakdown

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5. At its last meeting, the board of directors of Imagination Software decided to hire a
Director of Information Systems. Before the company starts recruiting, however, the
Human Resource Management Department needs to conduct a __________, which
involves gathering and studying all of the information about a particular job.
a. job breakdown d. job forecast
b. job analysis e. job scope
c. job conjecture

6. A __________ details the responsibilities and tasks associated with a given position.
a. position description d. employment report
b. career-track description e. job description
c. position assessment

7. Which of the following is a listing of the knowledge, skills, abilities, and other employee
characteristics needed to perform a job?
a. Job routine d. Job description
b. Job forecast e. Job appraisal
c. Job specification

8. The process of determining the number of employees that the organization will need
at some point in the future as well as the knowledge, skills, and abilities that these
employees must possess is referred to as
a. job analysis. d. demand forecasting.
b. strategic forecasting. e. supply forecasting.
c. personnel forecasting.

9. Nurhaliza's manager has asked her to attempt to determine the number of software
developers that the organization will need in the next twelve months, as well as the
knowledge, skills, and abilities these individuals must possess. This activity is referred
to as
a. demand forecasting. d. demand analysis.
b. strategic forecasting. e. supply forecasting.
c. personnel forecasting.

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10. Mehran is currently engaged in the process of finding and attracting job candidates
who are qualified to fill certain job vacancies in her company. This activity is referred
to as
a. selection. d. supply forecasting.
b. recruitment. e. personnel needs fulfillment.
c. demand forecasting.

11. __________ is the process of finding and attracting job candidates who are qualified
to fill job vacancies.
a. Recruitment d. Selection
b. Staffing e. Preference
c. Option

12. The process of identifying candidates from within an organization and encouraging
them to apply for jobs that are vacant is referred to as
a. internal recruitment. d. internal career enhancement.
b. inside search. e. internal selection.
c. internal solicitation.

13. Which of the following is NOT a typical method of external recruitment?

a. Labor unions d. Referrals from current and past employees
b. Advertisements in company newsletters e. Recruiting from competitors
c. Postings on the Internet

14. Evaluating and then choosing the best qualified candidate for a job is known as
a. forecasting. d. grouping.
b. selection. e. mentoring.
c. appointment.

15. Which of the following tools and techniques is not normally used in the selection
process?
a. application forms d. surveys
b. employment tests e. assessment centers
c. interviews

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16. Of the following, which is the best example of a bona fide occupational qualification
(business necessity)?
a. Hiring only people who are tall and weigh between 200 and 230 pounds to
be police officers.
b. Hiring only former college athletes to sell new cars at a car dealership
c. Hiring only women as supervisors at a child care center
d. Hiring former very successful football players (Troy Aikman, Deion Sanders)
to analyze (not be the lead broadcaster or narrator) the plays during a
football game on television.
e. Hiring only men to be pilots for a commercial airline.

17. __________ is the process of evaluating and choosing the best-qualified candidate
from the pool of applicants recruited for a position.
a. Recruitment d. Testing
b. Selection e. Assessing
c. Forecasting

18. __________ is a planned effort to assist employees in learning job-related behaviors

that will improve their performance.
a. General ability testing d. Recruitment and selection
b. Employment testing e. Training
c. Performance appraisal

19. Training that is conducted while employees perform job-related duties is called
a. technical training. d. quality management training.
b. on-the-job training. e. assessment training.
c. orientation.

20. Andika's job is to familiarize new employees with the organization, their job, and their
work unit. This activity is known as
a. technical training program. d. quality management training.
b. on-the-job training. e. assessment.
c. orientation.