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Troubleshooting Call Recording Issues

The document provides reasons why call recording may not work or have poor quality on some phones. There are 6 possible reasons: 1) another recorder is blocking the call recorder; 2) a voice assistant app is occupying the microphone; 3) the "OK Google" voice assistant needs settings disabled; 4) voice assistants specific to certain phone brands like Samsung's Bixby, Motorola's Moto Voice, or Huawei's HiVoice may need disabling or certain settings changed; 5) some phone hardware/software may prevent recording; 6) WiFi calling cannot be recorded.

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0% found this document useful (0 votes)
268 views18 pages

Troubleshooting Call Recording Issues

The document provides reasons why call recording may not work or have poor quality on some phones. There are 6 possible reasons: 1) another recorder is blocking the call recorder; 2) a voice assistant app is occupying the microphone; 3) the "OK Google" voice assistant needs settings disabled; 4) voice assistants specific to certain phone brands like Samsung's Bixby, Motorola's Moto Voice, or Huawei's HiVoice may need disabling or certain settings changed; 5) some phone hardware/software may prevent recording; 6) WiFi calling cannot be recorded.

Uploaded by

tsinaye47
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Call recording

doesn’t work or it’s


impossible to listen
to the recording

All calls are not recorded or


the quality of the recording is
very poor or nonexistent,
why?

There are 6 possible reasons:

Ÿ There is another recorder


working in your phone that
blocks Mobile Tracker Free.
Android allows only one recorder
working, so you MUST remove
ALL other recorders at first,
otherwise Mobile Tracker Free
will surely fail to record calls.
Ÿ You are using a "voice assistant"
app, the app is occupying the
microphone, it's continuously
picking up sound from the
microphone to recognize your
"voice command", and this
blocks Mobile Tracker Free
working. Please disable the voice
assistant app.

Ÿ The "OK Google" app is the most


popular voice assistant in
Android phones, please disable
the following option in your
phone:

Ÿ In some phones, disable the


"Settings > Google > Search >
Voice > OK Google detection >
From any screen" option.

Ÿ In some phones, disable the


"Settings > Google > Search >
Voice > OK Google detection >
Say Ok Google any time" option.
Ÿ In some phones, disable the
"Settings > Google > Search >
Voice > Voice Match > Say Ok
Google any time" option.

Ÿ In some phones, disable the


"Settings > Google > Search >
Voice > Voice Match > Unlock
with Voice Match" option.

Ÿ If you are using a Samsung


phone please check the "Bixby"
app also, it's Samsung's own
voice assistant, you should
disable it.

Ÿ If you are using a Moto phone


please check the "Moto Voice"
app also, it's Motorola's own
voice assistant, you should
disable it.
Ÿ If you are using a Huawei phone
please check the "HiVoice" app
also, it's Huawei's own voice
assistant, you should disable it.

Ÿ In some Huawei phones, disable


the "HiVoice" app this way:

Ÿ Open the "Settings > Apps >


HiVoice" screen, confirm the
package name is
"[Link]".

Ÿ Click "Force Stop".

Ÿ In some Huawei phones, disable


the "Dialler > Settings > Quick
Calling" option
Ÿ Calling" option.

Ÿ In some Huawei phones, disable


the "Settings > Smart Assistance
> Voice Control" option.

Ÿ In some Huawei phones, disable


the "Settings > Apps > System
Apps > Voice Dialer" option.

Ÿ In some Huawei phones, maybe


it's in a different location, read
your user manual if needed.

Ÿ For other phones it's possible the


manufacturer has it's own voice
assistant in the phone, please
check it.

Ÿ In rare cases, the program may


not
record voice calls on some
phone models. This is due to
their hardware and software
features that deviate from
Android specifications (Non-
exhaustive list: Google Pixel,
Nexus 6P, Nexus 6, Nexus 5X,
Nexus 5, Nexus 4, Moto G4,
HTC M7).

Ÿ Only normal calls can be


recorded, wifi calls can't be
recorded no matter, so if your
phone supports the wifi call
feature please disable it.

Ÿ If you use bluetooth headsets,


the recording may not be
available.
Ÿ If your phone has Android
version >= 9, the quality of
recording will be very low or
nonexistent, you can try to
activate the speaker.
Solution for some cases:

You should try changing the


configuration type of call
and types of audio files from the
'Features Selection'.

የጥሪ ቀረጻ አይሰራም ወይም ቀረጻውን ለማዳመጥ የማይቻል ነው።

ሁሉም ጥሪዎች አልተመዘገቡም ወይም የቀረጻው ጥራት በጣም ደካማ ነው ወይም የለም፣ ለምን ?

6 ሊሆኑ የሚችሉ ምክንያቶች አሉ፡ -


ሞባይል ትራከርን በነጻ የሚያግድ ሌላ መቅጃ በስልክዎ ውስጥ እየሰራ ነው። አንድሮይድ አንድ መቅጃ ብቻ እንዲሰራ
ይፈቅዳል፣ስለዚህ መጀመሪያ ላይ ሁሉንም ሌሎች መቅረጫዎችን ማስወገድ አለቦት፣ይህ ካልሆነ ሞባይል ትራከር ፍሪ
በእርግጠኝነት ጥሪዎችን መመዝገብ ይሳነዋል።
" የድምፅ ረዳት" "
አፕ እየተጠቀምክ ነው፣ አፕ ማይክራፎኑን እየያዘ ነው፣ ያለማቋረጥ የድምጽ ትዕዛዝህን "
ለመለየት ከማይክራፎን ድምጽ እያነሳ ነው፣ እና ይሄ የሞባይል መከታተያ ነፃ ስራን ይከለክላል። እባክዎ የድምጽ ረዳት
መተግበሪያን ያሰናክሉ።

"OK Google" መተግበሪያ በአንድሮይድ ስልኮች ውስጥ በጣም ታዋቂው የድምጽ


ረዳት ነው፣እባክዎ የሚከተለውን አማራጭ በስልክዎ ውስጥ ያሰናክሉ፡

"Settings > Google >


በአንዳንድ ስልኮች ላይ

Search > Voice > OK Google


detection > " ከየትኛውም ስክሪን የሚለውን አማራጭ ያሰናክሉ።

"Settings > Google >


በአንዳንድ ስልኮች የ

Search > Voice > OK Google


detection > Ok Google " በማንኛውም ጊዜ ይበሉ
የሚለውን አማራጭ ያሰናክሉ።

በአንዳንድ ስልኮች የ "Settings > Google >


Search > Voice > Voice Match >
Say Ok Google " በማንኛውም ጊዜ የሚለውን አማራጭ ያሰናክሉ።

"Settings > Google >


በአንዳንድ ስልኮች የ

Search > Voice > Voice Match >


Unlock with Voice Match" የሚለውን አማራጭ
ያሰናክሉ።

የሳምሰንግ ስልክ እየተጠቀሙ ከሆነ እባኮትን"Bixby" የሚለውን መተግበሪያ ይመልከቱ፣


የሳምሰንግ የራሱ የድምጽ ረዳት ነው፣ እሱን ማሰናከል አለብዎት።

Moto ስልክ እየተጠቀሙ ከሆነ እባኮትን "Moto Voice" የሚለውን


መተግበሪያ ይመልከቱ፣ የራሱ የሞቶሮላ ድምጽ ረዳት ነው፣ እሱን ማሰናከል አለብዎት።

የ Huawei ስልክ እየተጠቀሙ ከሆነ እባኮትን "HiVoice" የሚለውን

Huawei
መተግበሪያ ይመልከቱ፣ የ የራሱ የድምጽ ረዳት ነው፣ እሱን ማሰናከል አለብዎት።
በአንዳንድ የ Huawei ስልኮች የ "HiVoice" መተግበሪያን በዚህ መንገድ

ያሰናክሉት፡ -

የ "Settings> Apps> HiVoice" የሚለውን ማያ ገጽ

"[Link]"
ይክፈቱ፣ የጥቅል ስሙ
መሆኑን ያረጋግጡ።

" አስገድድ አቁም " ን ጠቅ ያድርጉ።

በአንዳንድ የ Huawei ስልኮች ላይ " >


ደዋይ መቼት > ፈጣን ጥሪ " የሚለውን
አማራጭ ያሰናክሉ።

• መደወል " አማራጭ።

• "Settings > Smart


በአንዳንድ የሁዋዌ ስልኮች ላይ

Assistance > Voice Control" የሚለውን


አማራጭ ያሰናክሉ።
• በአንዳንድ የ Huawei ስልኮች ላይ "Settings >
Apps > System Apps > Voice
Dier" የሚለውን አማራጭ ያሰናክሉ።

• በአንዳንድ የሁዋዌ ስልኮች፣ ምናልባት በተለየ ቦታ ላይ ሊሆን ይችላል፣ አስፈላጊ ከሆነ የተጠቃሚ መመሪያዎን
ያንብቡ።

• ለሌሎች ስልኮች አምራቹ በስልኩ ውስጥ የራሱ የድምጽ ረዳት እንዲኖረው ማድረግ ይቻላል፣ እባክዎን
ያረጋግጡ።

• አልፎ አልፎ፣ ፕሮግራሙ በአንዳንድ የስልክ ሞዴሎች ላይ የድምጽ ጥሪዎችን አይቀዳም። ይህ የሆነው

( Google
በሃርድዌር እና በሶፍትዌር ባህሪያቸው ከአንድሮይድ ዝርዝር ያልተሟጠጠ ዝርዝር፡

Pixel Nexus 6P Nexus 6 Nexus


፣ ፣ ፣

5X Nexus 5 Nexus 4 Moto G4


፣ ፣ ፣ ፣

HTC M7) ያፈነገጠ ነው።

• የተለመዱ ጥሪዎች ብቻ ነው የሚቀዱት፣ የ wifi ጥሪዎች ምንም አይቀረጹም፣ ስለዚህ ስልክዎ የዋይፋይ
ጥሪ ባህሪን የሚደግፍ ከሆነ እባክዎ ያሰናክሉት።
• የብሉቱዝ ጆሮ ማዳመጫዎችን የሚጠቀሙ ከሆነ ቀረጻው ላይገኝ ይችላል።

• ስልክዎ አንድሮይድ ስሪት >= 9 ካለው፣ የመቅጃው ጥራት በጣም ዝቅተኛ ነው ወይም አይኖርም፣
ድምጽ ማጉያውን ለማንቃት መሞከር ይችላሉ።

ለአንዳንድ ጉዳዮች መፍትሄ ;

'
የጥሪውን የውቅር አይነት እና የድምጽ ፋይሎችን ከ የባህሪ ምርጫ ' ለመቀየር መሞከር አለቦት።

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