SABAH SALEEM
OBJECTIVE
Seeking a management position with an organization where I can utilize my
skills and experience to improve operations, increase profitability, and
enhance growth and increase the customer satisfaction.
E-MAIL :ssabasalim@[Link]
EDUCATIONAL QUALIFICATION
PERMANENT ADDRESS
Bachelor Degree
No. 91/4(17/1) Lalitha Krupa
Branch : BBM
Bellendur Gate, Ambalipura Village
Name of university : Pondicherry University
Near HDFC Bank
Year : 2008
Sarjapur Road
Bangalore-560076
PUC
Branch : PCMB(Science)
PHONE No
Name of Board : Bangalore University
(Mob) 00 9632901787
Year : 2004
PERSONAL DATA
S.S.L.C
Father’s Name : G.M Saleem
Name of Board : Karnataka board of exam
Date of Birth : 10th March,
Year : 2002
1987
Sex : Female
Marital status : Single
Nationality : Indian LANGUAGES KNOWN
PASSPORT DETAILS English, Hindi, Kannada, Urdu
Passport No : G 5085900
Issued at : Bangalore Summary of Qualifications
Valid up to : 2017 • Have 10+ years of customer focus experience with the Customer facing,
Technical Support, Sales and eLerning Operations, Team Handling and
People Management
• Providing people management and floor support duties
• Hold team meetings, daily/weekly audits and team reviews
• Communicating process changes, enhancements, and modifications to the
team.
• End user experience with PeopleSoft, Siebel and few Oracle E-Business
suite tools like CRM, Order Management, ERP etc.
• Serving as a liaison between the programmers and internal business entities
in designing and implementing functionalities.
• To take ownership of implementation process with clients/customers.
• Performing competitor and market analysis for higher management.
• Training the new joiners by giving functional and technical knowledge
related to the project. • Create opportunities in close collaboration with
Category Management teams and Retail Services team and manage co-
marketing programs to drive joint success
• Possess strong communication skills with very good training and
management abilities.
• Primary lead trainer for my process and work tools
• Continually recognized with increasing responsibility for work ethics with my employers
Ability to analyze data using MS Excel and other internal reporting tools like Discoverer etc
• Formulated process improvements to stream line daily operations
• Work extensively with Excel to derive trends that help in growth of business
• Present plans, recommendations, analyses, and other advice within a broad functional area to management /
Leadership Team (LT)
• Create presentations with clear and simplified content for LT reviews
SKILLS & COMPETENCIES
A highly organized individual with good communication skill and over 5 years of experience in providing
thorough and skillful administrative support to senior management.
Account Management Skills
Sales & Category Execution - Strong Drive for results
Excellent communication & presentation skills
Management competencies
Good interpersonal awareness & collaboration skills
Strong analytical skills and problem solving skills
PROFESSIONAL EXPERIENCE
Company’s Name: Microsoft (Vendor: C2S Technologies)
Duration: 10th Nov ‘14 to Till Date
Microsoft is an American multinational technology company headquartered in Redmond, Washington, that
develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal
computers and services. Its best known software products are the Microsoft Windows line of operating
systems, Microsoft Office suite, and Internet Explorer and Edge web browsers. Its flagship hardware
products are the Xbox game consoles and the Microsoft Surface tablet lineup. It is the world's largest
software maker by revenue and one of the world's most valuable companies.
Designation: Team Leader (Product Feedback Analyst Team)
Primary responsibilities (process/team)
• Mentor/groom a set of new hires.
• Accountable for executing account plan to committed metrics - forecast accuracy, revenue attainment,
scorecard & Customer and Partner Experience.
• Orchestrate internal rhythm of business (ROB) and scorecard.
• Conduct Preliminary hiring rounds
• Provide feedback to the stakeholders\SPM (Senior Product Managers) about the specific products.
• Analyze the market for positive and negative trends of the Microsoft Products.
• Collate the data from the customer forums and present it to the engineering team to help improve/build new
products.
Market Mapping
• Understand the industry, market direction/trends and geographic contribution, and how we are positioned
with the account and/or geography relative to our competition - in collaboration with our ecosystem partners.
• Analyze ‘market makers’ for each category of devices, have a keen eye for new entrants - evaluate their
potential & establish relationships with new entrants to drive Devices strategy across categories
Company’s Name: Oracle University
Duration: 14th Dec ‘09 to Sep’14
Oracle University: Oracle University, the education arm of Oracle, offers comprehensive, high quality
training/eLearning programs on Oracle Technology in over 60 countries worldwide. With over 500,000
Oracle University graduates, Oracle University is the largest software training business in the world.
Designation: Team Leader (LVC Team)
Primary responsibilities (process/team)
• Training instructors (internal & contract) on training tools, process, best practices and acceptable usage
policies as per organizational requirements
• Prepare and share upcoming class/events calendar with the global scheduling teams
• Training new joiners on the tools, process, tips/tricks and acceptable usage policies.
• Track team quality for the assigned events/classes weekly
• Execution to the PEMM (Plan-Execute-Manage-Monitor) framework:
• Liaison between Sales, Engineering and Order Management to help deliver high class user experience
Plan: Create joint business and marketing plans by account; Forecast account financials and scorecard;
Integrate MSFT teams into account planning activities
Execute: Account / Geo plan execution; account marketing plans; Product assortment; Training and
programs.
Manage & Monitor: Analyze account performance; Monitor account scorecard; Initiate correction of errors
(COE); Analyze data to drive new value.
Company’s Name: Hewlett Packard (hp)
Duration: 24th Sep ‘07 to 7th Dec ‘09
Hewlett Packard: Hewlett Packard is world’s leading Computer manufacturer.
Designation: Joined as a Technical Support Representative for Desktop Support and Promoted to SMART
FRIEND within 2 months of joining hp.
Process: SMART FRIEND is an advanced technical support group which supports most of the legacy OSs
like Windows 95, Windows 98 & Windows Millennium. In addition to the Operating Systems, SMART
FRIEND provides hardware diagnosis of HP Notebooks, Desktops & All-in-Ones. It also provides support
for many third-party software applications, irrespective of the computer manufacturers. We also help in
resolving home networking issues related to Windows XP, and Windows VISTA.
As a TSR, my responsibilities were
Providing Customers with world class Technical Support.
Taking Remote Session of the customer’s computer to resolve software related issues.
Generating Revenue on Calls
Company’s Name: America Online LLC, Bangalore
Duration: Jan 18th 06 to Sept 20th 07
AOL LLC: AOL LLC is US’s leading Internet Service Provider. AOL LLC’s center based in Bangalore
provides world class Customer Support and Technical Support.
Designation: Customer Care Consultant.
As a CCC, my responsibilities were: -
Inbound Tele Sales
Adherence to attendance
Maintain Average Call Handle Time
Process: Inbound sales of AOL dial up connection and also up selling the High Speed connection.
Providing in detail information about the product to the customer, act as the first contact for many prospects
in the business
DECLARATION
I hereby declare that the above furnished information is true to the best of my knowledge.
.
(Sabah Saleem)
