School of business

REPORT FOR WORKSHOP

Semester 1 (2023-2024)

Name Dương Minh Thông

Student ID BABAIU21281
Email minhthong0941725152@[Link]
Topic Summarize what you have learned in this course
Deadline January 5, 2024

Table of contents

I. Introduction
1. Purpose of the subject

II. Body
1. Executive summary
 Interpersonal skills
 Interview skills & CV writing
 Self-Confidence & Assertive Skills
 Teamwork Skills
 Problem Solving & Decision Making
 Emotion & stress management
 Self-discovery/Self-discipline Self-control/Patience
 Career Orientation
 Time management skills
2. Application

III. Conclusion
 1. Preferences
2. Evaluation

Report
I. Introduction
1. Purpose of the subject: The course focuses on developing a range of essential skills to
enhance individual performance in both the workplace and daily life. Through learning team
communication, interview, and CV writing skills, participants have the opportunity to build
confidence and self-management skills. Additionally, the course addresses problem-solving,
emotional and stress management, self-discovery of career goals, and effective time
management. The overall purpose is to help participants develop comprehensively, from
personal skills to self-reflection and shaping career goals.
II. Body
1. Executive summary
a. Interpersonal skills
+ 4 Levels of Listening: listening occurs at different levels— Downloading, Factual, Empathic,
Generative. Moving towards attentive listening fosters better understanding.
+ Questioning Skills: effective questioning is an art. It involves asking the right questions to gather
information, encourage critical thinking, and promote meaningful dialogue.
+ Powerful Questions:these are thought-provoking and open-ended questions that stimulate deep
thinking, reflection, and richer responses.
+ Self-Communication - Be Authentic: involves expressing thoughts and feelings genuinely. It
fosters open and honest interactions.
+ Email Writing - Be Clear: concise email communication is essential. It ensures that the recipient
understands the message without confusion.
b. Interview skills & CV writing
+ How to write the cover letter or CV and the form of the CV should be.
+ Leverage the STAR technique by succinctly describing the Situation, Task, Action, and Results of your
experiences.
+ Maintain a positive attitude throughout, using confident body language and clear articulation. Believing in
your abilities and practicing common questions will enhance your overall confidence.
c. Self-Confidence & Assertive Skills
+ Self-Esteem and Assertiveness: recognize your worth, celebrate achievements, and nurture a positive self-
perception for overall well-being.
+ Feel positive and healthy: positive thinking and behavior can contribute to higher of self esteem
+ Learn how to build assertiveness: start by understanding your values and recognizing challenging
situations.
d. Teamwork Skills
+ Belbin Team Roles: know the way of Belbin team roles model working
+ Effective Teamwork: thrives on clear goals, open communication, defined roles, trust, conflict resolution,
flexibility, and the celebration of success.
+ 5 Stages of Team Development: teams progress through Forming, Storming, Norming, Performing, and
Adjourning. Recognizing these stages helps teams navigate challenges and achieve peak productivity.
e. Problem Solving & Decision Making
+ Correctly identify the problem that needs to be solved: Identifying the problem accurately is the first step
in effective problem-solving
+ Apply a systematic problem-solving process: Applying a systematic process ensures a structured
approach, while utilizing analytical and creative tools enhances the depth and breadth of solutions.
+ Apply analytical and creative tools in the problem-solving
[Link], these elements create a comprehensive problem-solving strategy, promoting efficient
and innovative resolutions.
f. Emotion & stress management
+ Name and manage the emotion: the theory of emotion delves into the intricate realm of human feelings,
attempting to unravel the mechanisms that underlie our emotional experiences.
+ How to build mindfulness and manage stress
g. Self-discovery/Self-discipline Self-control/Patience
+ Discover Self: unraveling one's values, strengths, weaknesses, and motivations, self-discovery enhances
decision-making, relationships, and resilience in the face of challenges.
+ Discover Within: identifying core values, recognizing passions, understanding strengths and weaknesses,
examining beliefs, exploring interests, and defining goals are key components.
+ 3 way to Discover Self: Self reflection, Use supporting tool (MBTI, DISC), Seek support from others. These
approaches facilitate a deeper understanding of one's thoughts, emotions, and identity. The process of self-
discovery is not a destination but an ongoing journey that lays the foundation for a purposeful and
authentic life.
h. Career Orientation
+ Understand the factors that shape career decisions and future directions
+ The two terms fixed mindset and growth mindset: the difference between these two mindsets is not only
reflected in the way we approach challenges and efforts, but also in the way we deal with criticism and the
success of others.
+ Proactive in learning and long life learning in your career development
i. Time management skills
+ Use your time effectively and efficiently
+ Build planning to study and health
2. Application

In my daily life, I find the application of various essential skills crucial for personal and academic growth.
Interpersonal skills play a significant role, as I actively engage in conversations with friends and teachers.
Through practices like active listening, understanding others, and displaying respect, I contribute to
fostering a positive communication environment.

When it comes to Interview Skills & CV Writing, I understand the importance of creating a positive
impression on potential employers. Therefore, I invest time in optimizing my CV to showcase my strengths
and achievements effectively, increasing my chances of success in job [Link] class exercises, I
prioritize the development of Self-Confidence & Assertive Skills. This involves expressing my opinions
clearly and confidently, particularly during collaborative activities that require effective communication.
These skills not only contribute to my academic performance but also prepare me for future professional
interactions. Participation in group projects, such as the statistics project, allows me to actively showcase
Teamwork Skills. Through active contribution, attentive listening to teammates' opinions, and collaborative
efforts, we work together to achieve common goals, fostering a sense of unity and accomplishment.
The Problem Solving & Decision Making skills have proven invaluable in my academic journey. Applying
these skills to tackle challenges, especially those related to health and motivation, has led to higher
achievements this semester compared to the previous one. This demonstrates the practical impact of
problem-solving strategies on academic success.

For Emotion & Stress Management, I incorporate daily practices like meditation and exercise to maintain an
optimistic emotional state. This not only enhances my overall well-being but also positively influences my
work spirit, allowing me to approach tasks with a clear and focused [Link] in Self-discovery/Self-
discipline Self-control/Patience is an ongoing journey. Spending time in conversations with professors helps
me identify personal interests and career goals, contributing to my self-discovery. Patience and self-
management are crucial elements that enable me to maintain study and daily work plans [Link]
Orientation is a pivotal aspect of my academic journey. Actively participating in the university's Job Fair and
researching industry trends and professions shape my understanding of potential career paths. This active
engagement aids me in making informed decisions about my future professional endeavors.

Lastly, Time Management Skills are essential for maintaining a balance between academic and personal
activities. Utilizing tools like calendars and schedules helps me prioritize study and work tasks efficiently,
ensuring a well-organized and productive daily routine.

3. Preferences
I particularly appreciate three crucial lessons in this theme, namely Problem Solving & Decision Making,
Emotion & Stress Management, along with Self-discovery/Self-discipline Self-control/Patience.

The lesson on Problem Solving & Decision Making has helped me develop the ability to analyze situations
and make decisions confidently. This process not only aids me in tackling academic challenges but also
extends into daily life, fostering confidence and the capability to handle diverse [Link] Emotion &
Stress Management lesson provides me with profound insights into managing emotions and stress.
Understanding oneself enables me to efficiently cope with pressure, maintain a positive mindset, and
create conditions for success in both academics and professional endeavors.

Lastly, the Self-discovery/Self-discipline Self-control/Patience lesson is a journey of self-exploration and self-

management. Understanding personal values, goals, and self-control helps me sustain patience and
determination in academics, as well as in personal and professional [Link] three lessons not only
impart knowledge and skills but also serve as invaluable tools that contribute to my growth and success in
every facet of life.

4. Evaluation
This course is truly engaging with its new and dynamic approach. However, to attract more students, it
needs greater attention as only a few are currently participating. This can be improved by enhancing
promotion and creating stimulating factors to encourage more student involvement, thereby creating a
more vibrant and enriching learning experience.