TABLE OF CONTENTS

CHAPTER TITLE PAGE

NO

1 INTRODUCTION

1.1 About Internship 2

1.2 Objectives of study 4
1.3 Scope of study 5

1.4 Duration of the study 5

2 COMPANY PROFILE

2.1 Background of the company 7

2.2 About Company 8

2.3 Mission & Vision 9

2.4 Services 10

2.5 Organization Structure 11

2.6 Challenges faced by the IT industry in India 12

3 Supply Chain Management

3.1 COMPONENTS OF SUPPLY CHAIN 14
MANAGEMENT
3.2 A SYSTEM OF SUPPLY CHAIN 18
MANAGEMENT
3.3 PROCESSES OF SUPPLY CHAIN 20
MANAGEMENT
4 FINDINGS, SUGGESTIONS AND CONCLUSION

4.1 Findings 23
4.2 Suggestions 24

4.3 Conclusion 25
 4.4 Bibliography 26

1.1 ABOUT INTERNSHIP

An organization is a group of people working together to achieve the specified goal. A manager
play a central role in grouping the people and activities, establishing authority and responsibility
and interacting with people for the achievement of the organizational goal. He performs the
functions of planning, organizing, directing and controlling for smooth functioning of the
organization. Moreover, continuous influence of dynamic environment on the organization
requires new managerial techniques to manage these changes. The detailed study of various
aspects of organization and management may provide proper techniques for managing them
effectively. In this unit, you will learn the concept of organization and management. You will
further learn the functions and roles of managers. You will be acquainted with the types of
organization and the features of the modern organization. Stoner, Freeman, and Gilbert describe
that at an organization, two or more people work together in a structured way to achieve a
specific goal or set of goals. Through this description, certain salient features of an organization
emerge. These are:

• Organization is a conglomerate of multiple number of persons;

• Relationship among people working together is defined through a structure. Through structure,
communications take place among persons working in the organization. Such structure may be
relatively rigid, as in the case of formal structure, or the structure may be relatively loose, as in
the case of informal structure;

• Organization strives to achieve planned goal. The goal(s) may be singular or plural. Goal is one
of the fundamental elements of an organization. Robbins describes an organization as a
consciously coordinated social entity, with a relatively identifiable boundary, that functions on a
relatively continuous basis to achieve a common goal or set of goals. The additional salient
features of this description of organization are following:

• The activities at an organization are consciously coordinated. It means affairs at organization

are properly managed. It implies importance of management in organization;

• The term relatively identifiable boundary implies that organization works within a flexible yet
definable boundary. Any organization with a significant size has three layers of boundaries. The
innermost boundary contains of the internal stakeholders i.e. employees, shareholders, and board
of directors. The next layer consists of external stakeholders i.e. customers, competitors,
financial institutions, suppliers, government, labour unions, media, and special-interest group.
The outermost boundary consists of major macro variables like economic variables,
technological variables, political variables, legal variables, and social variables. Brown and Mo
burg describe organizations as relatively permanent social entities characterised by goal- oriented
behavior, specialization, and structure. This description of organization suggests that
organizations have four basic features:

• Organizations are relatively permanent social entities though many changes which might be
taking place within the organization- thus continuity is at the core of existence of any
organization.

• Goals remain an integral part of any organization.

• Organizations need highly specialized skills to attain goals.

• In order to bring together various work activities, organizations need to have structures

1.2 OBJECTIVES OF STUDY

Internship experience plays a vital role for every student to implement their theoretical
knowledge and get a practical knowledge from any organization. A student can implement this
internship experience in his/ her future work area.
1.3 SCOPE OF STUDY

 Integrate theory and practice.

 Assess interests and abilities in the field of study.
 Learn to appreciate work and its function in the economy.
 Develop work habits and attitudes necessary for job success.
 Develop communication, interpersonal and other critical skill sets.
 Build a record of work experience.
1.4 DURATION OF THE STUDY 1 MONTH
 CHAPTER - 2

COMPANY PROFILE

2.1 Background of the company

Safexpress –India’s Leading Logistics Company is renowned for its domain

expertise and experienced manpower in the LSCM sector. Safexpress can best
understand your Logistics and distribution requirements and can offer the most
suitable Logistics model and solution to you. Safexpress has the largest network
coverage across India traversing over 3,50,000 km. every day covering over 550
locations through more than 750 routes operating 24 hours a day 365 days a year
reaching these locations through it’s fleet of 3000 vehicles operating on. All
Safexpress vehicles have all-weather proof containers for safe transit. Safexpress
also operates through Air to locations directly covered by flights and to all other
locations on a multi modal basis.
Safexpress have a Integrated Logistics Management. It is our 3PL Product that
optimises your company’s supply chain. First, we examine the linkages between
your suppliers, producers, buyers, intermediaries and end users in order to identify
time and cost inefficiencies. Next, we deploy our unique mix of local know-how,
global practices and cutting-edge technology to provide integrated supply chain
solutions. These range from specific services such as warehouse management,
statutory compliance and invoicing - to an entire gamut of third party logistics
services.

Safexpress works and carries on the philosophy of 'Custodians First Carriers

Later’. We sincerely abide by our corporate philosophy on the subject. Safexpress
has an all risks cover - Carrier’s Risk offer, which unburdens the customer of his
worries of losses in transit. On minimal extra charge of Risk Charges, we cover
your valuable shipment against all sorts of transit losses including fire, flood,
damage, accident, shortage, etc.

The Latest of the material handling equipment are used at Safexpress' hubs to
ensure safety and remove Laxity from material handling. Equipment including
hydraulic hand pallet trucks, dock levelers, trolleys, fork lifts’ multilevel pallet
stackers are used by Safexpress. Chain Pulleys and Cranes handle consignments
which are not possible by smaller equipments to manoeuvre.
It might not be out of place to mention here all the hubs of Safexpress are on
platform level height. Any Logistician will understand and appreciate the
essentiality and importance platform level warehouses have for material handling.
Pawan Jain
Chairman and Managing Director
Safexpress

Anil Sayal
General Manager
Safexpress

Safexpress started its business as a door-to-door service in 1995 with 4 routes, 9 offices, 12
container mounted vehicles and 20 employees.
Safexpress' door-to-door services include niche products like DoD and To-Pay freight.

After one year i.e in 1996 Safexpress opens super hubs at Delhi, Mumbai and Bangalore.

Next year Safexpress launches Integrated Logistics Services. Our first ILS client is NIIT,
the first international ILS account is signed with Hilti from Europe. Spurred on by a
surging domestic economy, Safexpress extends its fleet to 250 and number of stations to
290. Safexpress Private Limited emerges as an independent entity

Then in 1998 Safeair and Safebox are launched, setting a new standard in value added
cargo [Link] hubs are connected through web-based software. In 1999 Having grown
by over 300%in 4 years without compromising quality, Safexpress is awarded the Golden
Peacock Award for quality and innovation in Logistics Management.
 In 2000 Pilot run for GPS starts on 28 routes. Also Safexpress reaches the 350-
destinations mark and the fleet crosses 1400. Again 2001 Safexpress upgrades and launches
a whole lot of features on [Link] including ePod, Virtual Cargo and
Privileged Member.

In the year 2002,2003 Safexpress was declared India's "Largest Logistics Service Provider"
by Limca Book of Records. In 2005 Safexpress bags the MICO:Power of We Award for
excellent service in logistics. In the same year Safexpress fleet crosses 3000 mark.

Next year in 2006 Safexpress was awarded by ADC Krone for providing best logistics
services and in same year Safexpress bags prestigious RAI's (Retailers Association of India)
Award for Best Logistics Service Provider.

2.2 About Company

1995 Safexpress launches as a door-to-door service with 4 routes, 9 offices, 12

container mounted vehicles and 20 employees.
Safexpress' door-to-door services include niche products like DoD and
To-Pay freight.

1996 Safexpress opens super hubs at Delhi, Mumbai and Bangalore.

1997 Safexpress launches Integrated Logistics Services. Our first ILS client is
NIIT, the first international ILS account is signed with Hilti from
Europe.
Spurred on by a surging domestic economy, Safexpress extends its
Fleet to 250 and number of stations to 290.

Safexpress Private Limited emerges as an independent entity.

1998 Safeair and Safebox are launched, setting a new standard in value
added cargo services.
All hubs are connected through web-based software.

1999 Having grown by over 300% in 4 years without compromising quality,

Safexpress is awarded the Golden Peacock Award for quality
and innovation in Logistics Management.

2000 Pilot run for GPS starts on 28 routes.

Safexpress reaches the 350-destinations mark and the fleet crosses

1400.

2001 Safexpress upgrades and launches a whole lot of features on

[Link] including ePod, Virtual Cargo and
Privileged Member.

2002 Safexpress declared India’s “Largest Logistics Service Provider”

By Limca Book of Records 2002.

2003 Safexpress declared India’s “Larges Logistics Service Provider”

by Limca Book of Records 2003.
Mr. Pawan Jain , CMD , Safexpress , becomes one of the finalists
in the prestigious EnY’s Entrepreneur of the year Award.

2004 Safexpress inaugurated its 500th scheduled delivery location

Safexpress bags the Franchise Awards04 for excellence in
 Team Work.

2005 Safexpress bags the MICO:Power of We Award for excellent service

in logistics
Safexpress fleet crosses 3000 mark.

2006 Safexpress awarded by ADC Krone for providing best logistics

Services.
Safexpress bags prestigious RAI’s ( Retailers Association of India )
Award for Best Logistics Service Provider.

2.3 Mission & Vision

MISSION
We shall adopt and internalise a work culture which demonstrates a "we
can we will" attitude to reflect in our daily responsibilities so as to far
exceed our objectives, consistently striving towards market dominance.
We will create historical landmarks forming a strong edifice for the
future overcoming all obstacles pro-actively as our personal
responsibility and commitment to create delight for the customer with
impeccable personalised services.
VISION
To be a conscious learning organisation maintaining flexibility for
change so as to provide the most customised solutions. Striving towards
global market share whilst maintaining dominance in the domestic
market through good hr practice and excellent customer service.

2.4 Services

Indian Economic Scenario today marks the emergence of total chaotic market with lot of
competitors, piling stock of products, lowering margins, taxation changes and more. In the
present situation what is needed to see the blue?
The ‘way to higher profits’ comes from streamlining the channels and outsourcing the
segment of business which is not the core focus or expertise of the company.

One such fragment of business model is Supply Chain. Being a medium of linking product
to market, a robust model of supply chain management ensures a better ‘TAT’ (turn
around time), low inventory holding cost and less of damages.
Over the time discipline of business logistics has advanced from the warehouse and
transportation dock to the boardroom of leading Global Enterprises.
Supply Chain has to be viewed not only as material and information pipeline but as
integration of logistics with the human factors that need more attention to be paid to
understanding, creating and managing demand more effectively.
Safexpress works on the Value Chain concept using a framework for examining linkages
between suppliers, producers, buyers, intermediaries and end users.
Safexpress, India’s leading logistics company offers Integrated Logistics Management,
Express, Air, Multi-modal, Door-to-Door, time definite delivery and consultancy services.
The company also offers e-logistics and customized solutions for e-business.

 EXPRESS
Safexpress service is an express service which involves movement of cargo in all weather proof
sealed containers on feeder and express routes. The service is time definite with a published
transit schedule covering more than 550 destinations nation wide and provides the flexibility for
surface, air and multi-modal connectivity with a wide reach associated with Indian airlines and
air taxi operators such as jet airways, Sahara etc.

 DRAFT-ON-DELIVERY

Draft on delivery is an unparalleled value-added service wherein the seller can dispatch goods
through Safexpress to the buyer and be assured that the delivery would take place only when the
draft has been collected.

In the Safexpress DOD system pre-alerts are sent to the consignee to allow reasonable time for
the draft to be made, thus meeting the desired objective of express transit with the amount ready
for collection.

 ALL RISK COVER

The management of Safexpress hereby undertakes and declares that:

“The company would redeem the value of the loss in the uneventful case of any shortage or
damage to the consignment whilst in the custody of Safexpress, subject to the risk charge having
been paid by the sender or the recipient as per the company policy. The amount corresponding to
the loss as declared would be paid by the company to the sender or the receipent as required
without waiting for any request for the same.”
  SAFEBOX
The safebox comes in two convenient sizes of 17” x 17” x 12” and 16” x 12” x 9” easily
accomodating upto 20 & 10 kgs respectively of your cargo. The robust design is further
reinforced with internal insulation for safety of your cargo. So you save on packaging cost and
for a nominal amount it is ready for delivery with an auto insurance upto rs. 5000 absolutely free
of cost.

 SAFEAIR

To ensure that time sensitive cargo reaches the destination through a faster mode meeting all
your requirements for the time definite deliveries. Safeair connects your cargo through airlines,
atos and uses the services for morning and evening flights to provide a wide variety of
connectivety to suit different market cutoffs.

 ILM
Safexpress works on the value chain concept using a framework for examining linkages
between suppliers, producers, buyers, intermediaries & end users.

Safexpress ensures the success of the entire chain, marrying local knowhow with the best global
practices, technology & perspective

 CONSULTING

Safexpress offers value added services beyond physical operations in the form of logistics
consultancy covering a wide spectrum of the Indian economy.

The company plays a pivotal role in guiding diverse market segments on existing and
recommended logistics models with various simulation modules to map transactions using
historical data and providing befitting supply chain solutions.
 HOW FAST IT WORKS

Cargo from PATNA to BANGALORE booked on Saturday, September 06, 2008

will travel a distance of 2280 kms./ 1425 miles

check posts through which your cargo will pass

documents required
2 Copies of Consignor's Invoice with ST & CST No. Printed

permits / forms required

VAT FORM-505/VAT FORM-515

octroi applicability
NO

entry tax applicability

YES subject to nature of transaction

your virtual cargo would be delivered on

by Express mode
Thursday, September 11, 2008

by Safeair mode
Monday, September 08, 2008

3 SUPPLY CHAIN MANAGEMENT

Since, the beginning of the 1990s, there has been a paradigm change in the business scenario, mainly
due to the liberalization policy of various economies all over the world, and revolutionary innovation in
the field of science and technology.

Particularly, information technology and communication infrastructure has resulted into a continuous
acceleration in the magnitude competition. To sustain themselves in such an erratic environment, firms
need to have door competency and productivity. That is why firms are perceived to have more
systemized activities related to movement and storage of goods so as to make them available at a short
noticed with the lower inventory level. For instance, Godrej locks – a division of Godrej & Boyce
Company – has to reduce its order to delivery cycle from there weeks to only three days. Computers
giant Hewett Packard has cut the duration of its cycle to deliver to customers in India from the us by one
third, from 37 days, to 10 days. All this happened because of higher and systematic. Supply Chain
Management the new and more Indian companies are jumping onto supply chain management
bandwagons for the completive edge.

Supply Chain Management is business system of enterprise strategies, business processes and
information technologies for improving the planning, execution and collaboration of material flows,
information flows, financial flows and workforce flows in the supply chain. SCM is supported by modular
software applications that integrate.

Activities across organizations, from demand forecasting, product planning, parts purchasing, inventory
control, manufacturing, product assembly to product distribution.

DEFINITION
Supply Chain Management is the process of planning implementing, and controlling the operations of
the supply chain as efficiently as possible. Supply Chain Management spans all movement and storage of
raw materials, work-in-process inventory, and finished goods from point-of-origin to point-of-
consumption.

The definition one American professional association put forward is that Supply Chain Management
encompasses the planning and management of all activities involved in sourcing, procurement,
conversion, and logistics management activities. Importantly, it also includes co-ordination and
collaboration with channel partners, which can be suppliers, intermediaries, third-party service
providers and customers.

In essence, Supply Chain Management integrates supply and demand management within and across
companies.
Source: Introduction to Supply Chain Management by Robert B. Handfield, Ernest.

 Customers: Customers are the sole purpose of existence of any business. customers interact
with retailers or supermarket. Website or telemarketing

firm can also act as an interface for the customer. Retailer works towards fulfilling the demand, either
through inventory or through placing fresh orders with preceding link in the supply chain. In some case
the customers bypass the traditional supply chain and interact directly with the manufacturers for
example in case of online purchase of computer from Dell Computers, customers directly place an order
with a manufacturer i.e. Dell.

 Retailers/Distributors: Retailers interact with distributors or manufacturers directly to fulfill the

demand created by their respective customers. Retailer places an order with preceding link in the supply
chain to replenish its depleting inventories. Typically the orders are initiated by the retailers but, in some
case the manufacturers monitors supermarket’ stocks and automatically initiates reorders, Wal-Mart
and P&G using continuous replenishment program is one example.

 Manufacturers: Retailers or distributors often place their orders with manufactures after
gauging the demand. Based on the demand from retailers/distributors manufactures decide their
production targets and schedules. Manufacturers usually follow either push based strategy or pull based
strategy. In push based strategy production decisions are based on long-term forecasts thus making it
more difficult for the manufacturers to adjust their production schedules.

In a pull-based strategy production is driven by customer demand rather than forecast thus allowing for
greater flexibility in the production. Information flow and technologies like Point-of-Sales ( POS ) data
play a significant role in this strategy.

 Suppliers: Manufactures interact with suppliers to make sure that they have all the available
materials for manufacturing. Raw material orders placed with suppliers are more precisely determined
as they are based on production schedule. But the question arises is the production schedule reflective
of the correct demand? Manufacturers works in close coordination with suppliers in order to reduce
high inventories. Just in time is one such technique, which manufacturers use to achieve this objective.
REVERSE SUPPLY CHAIN

 Reverse Logistics is the process of planning, implementing and controlling the efficient, effective
inbound flow and storage of secondary goods and related information opposite to the traditional supply
chain direction for the purpose of recovering value or proper disposal. Reverse Logistics is also referred
to as “Aftermarket Customer Services”. In other words, anytime money is taken from a company’s
Warranty Reserve or Service Logistics budget, that is a Reverse Logistics Operation.
3.1 COMPONENTS OF SUPPLY CHAIN MANAGEMENT

Our Global Supply Chain Management practice focuses on four key solution areas:-

 Adaptive Execution. We transition your supply chain into a high-speed, low-cost, rapid-response
engine to increase visibility and response from procurement to fulfillment and replenishment.

 Supply Management. Our technologies and collaborative business processes improve sourcing,
procurement, contracting, purchasing, invoicing and analysis.
 Customer-Supply Synchronization. Integrate SCM with marketing, sales and customer
management and you’ll see high availability and low costs that can increase sales and eliminate rush
shipments and back-orders.

 Securing Supply Chains. Comply with security requirements and speed container inspections
with solutions that offer tracking, analysis, alert capabilities, and process and policy documentation.

3.2 A SYSTEM OF SUPPLY CHAIN MANAGEMENT

Supply Chain Management is a social or soft system which has goals, components, processes and
boundary.

Goals of SCM.
To reduce inventory cost.

To increase sales

To improve the coordination and the collaboration with suppliers, manufactures and distributor.

Components of SCM System - The components of a supply Chain System consist of

1. Supply Chain Software and Hardware,

2. Supply Chain Business processes and

Users of SCM System.

SCM Software and Hardware – The core of an SCM System is SCM software. Supply Chain Software is
module based application. Each software module automates business activities of a functional area in
the Supply Chain.

UNIX is the most common operating system for running SCM software.
Business Processes – Business processes of supply chain includes supply chain planning, execution and
collaboration and operational control.

Users – The users of SCM systems are workers of supply chain participants at all levels.

3.3 PROCESSES OF SUPPLY CHAIN MANAGEMENT

 Demand Planning and Forecasting - A critical success factor to supply chain management is
accurate demand forecasting. Supply chain software systems utilize sophisticated mathematical models
for predicating future demand from historical data.

 Procurement - This is the process of choosing the suppliers that will deliver the goods and
services you need to manufacture or assembly your products or create your services. It involves price
negotiation, receiving, and verifying the shipments.

 Manufacturing and Assembly - Raw components are assembled into final products or raw
materials are manufactured into finished goods.
 Distribution - This is the process of delivering your products or services consumers. Distribution
involves warehousing, delivering, invoicing and payment collection.

 Return - Return and refund are important parts and also the problem pats of supply chain
management.

 Boundary of the SCM systems - The boundary of a SCM system is he boundary of extended
enterprise which includes the company, suppliers, partner, distributors and customers.

CONCLUSION

Today we are essentially operating in a global market. In this era of crumbling

economic barriers, the customer reigns supreme. The successful enterprises in this fiercely competitive
economy are those which are able to ensure a high level of

customer satisfaction and at a considerably low cost. The focus today is not on meeting the customer’s
expectations, but on exceeding them. The strategic role of logistics and

supply chain management in this regard becomes vital.

To achieve the objectives of logistic and supply chain management, it is essential to have a well-defined
organizational structure that supports the corporate mission and improves and influence logistics
system performance. With the growing nature and scope of logistics and supply chain management in
the overall performance of the enterprise over the years, there have been changes in the logistics
organizational structure from being a part of various functions like manufacturing, finance, and
marketing to a core function.

While designing a logistics organizational structure, firms need to follow certain principles of
organization, like unity of command, span of control, authority and responsibility, line and staff
relationships, centralization and decentralization of

power etc.

At the same time, it is essential to take into consideration the various factors like the size of
organization, corporate structure and strategy, the role of logistics and supply chain management in the
overall value-addition activities, availability of IT infrastructural resources, and environmental
uncertainty.

4 FINDIGS

How they operate and work as team :

This service is available in every working day and whenever the local trains run in Mumbai &
Suburban because it is their primary mode of transportation. The Dabbawalas deliver home-
cooked meals to individuals (irrespective of their caste, creed or religion) at their working places
(offices/factories) and return empty boxes to customer’s houses or caterers. Every customer
who avails himself the service is given a aluminum container (called Dabba-contains 2 or 3
containers, often carrying rice, chapattis, curry and salad) with appropriate code painted on the
lid. The Dabbas are changed hands at least four or five timers before they reach their
destinations during the delivery process. The process runs as follows:
A Dabbawala picks up the tiffin box with cooked food from a house or caterer early morning
(generally between 8:30 a.m. and 10:30 a.m.), then transports it by cycle or handcart to the
nearest railway station. Then he hands it over to a Mukadam who sorts it and arranges them in
crates or trays, according to the destination. Another Dabbawala then transports it in the
suburban train vendor compartment to the railway station nearest to its destination where
another picks it up and delivers it to the ultimate recipient by 12:30 p.m. After lunch, the Dabbas
are picked up and return to the customer’s house or caterer in a reverse operation.

The food and the Dabba both belong to the customer. Even housewives occasionally send
messages to their husbands in these Dabbas. This delivery system has been compared to a relay
race.

The Dabbawalas have developed their unique coding system. The codes help each Dabbawala to
identify and fulfill his responsibility. These codes are understood by the Dabbawalas and no one
else. The code is painted on the lid of the Dabba, which indicates the originating address &
station and the destination station & address. Their coding system is very interesting. They use
colours and code markings to ensure faultless delivery. They use both alphabets and numbers to
identify Dabbawala, station, building and floor. For example, if the code on a Dabba is “P-BO-10
15/A/11”, then P identifies the name of the Dabbawala,

BO indicates Borivili (area) where the Dabba has to be collected from,

10 represents the area, Nariman point, where the Dabba has to be delivered and 15/A/11 stands
for 15th building, 11th floor.

Dabbawala’s ability to successfully run the service in a crowded city like

Mumbai could be attributed to its geography and local train service. The trains run every day in a
year and there is very rarely any interruption in the service. At monsoon, due to heavy rain,
when the rail tracks would get flooded then the service is disturbed. Raghunath Medge,
President of the trust said, “Mumbai’s geography makes it unique, it is a longish city where
residences are in the north and offices in the south, so it makes our work simple.

According to their version, they use the cheap public transport system which is advantageous to
them. Several groups are involved in this service, but their team work is unique and delivery
almost flawless due to their effective co-ordination. Even there is no mixing of vegetarian and
non vegetarian Baddas on the same bicycle. Raghunath Medge claimed “ We generally make one
mistake in two months. We can’t afford to make mistakes to often or else we will be out of
business. And our employees understand this reality very well so they are always very caution.”

SUGGESTIONS :

The trust faces the cut-throat competition from the growth of fast food centers like Pizza Hut,
Mac Donald’s etc. while there are thousands of die-hard customers, rapid urbanization,
increasing personal transportation and availability of different kinds of fast food have drawn a
good chunk of the younger generation away from the home made food. But there is an
increasing number of people who are health conscious and feel that home cooked food suits
their stomach and health. Even some customers now send water along with their tiffins. Knowing
this very issue the trust do not bother about the competition. Today, the Dabbawala delivers
them to offices. But Medge said that food from caterers is still a small segment of the total
operation. Most people want to eat homemade food in the offices without the bother of having
to carry a cumbersome tiffin box. Six Sigma quality rating helps the organization streamline their
delivery systems, eliminate errors and achieve a cent percent accuracy. Around 8000
Dabbawalas deliver about 5,00,000 tiffing boxes to factories and offices acroos Mumbai with
high labour intensive and with almost zero technology inputs. But they receive international
recognition after 115 years of glorious service. Every year their business grows by 25,000 to
30,000 tiffin boxes. They lose a few customer too each year but are more than compensated
with the addition. Actually they grow annually by about 10%. Till the time people will feel hungry
their business will keep growing.

They have started advertising on Dabbas by putting stickers on them. This brings in extra income.
Mumbai Dabbawalas deliver mainly during day time. They are not night bird. But India shifts to a
24 Hours X 7 Days work culture, the tiffin boxes’s network would also work under the moon and
stars.

BIBLIOGRAPHY
SUPPLY CHAIN MANAGEMENT L.C. JHAMB

INTERNATIONAL LOGISTICS PIERRE DAVID

SUPPLY CHAIN MANAGEMENT SUNIL CHOPRA

BROCHURE OF SAFEXPRESS

WEBSITES

[Link]

[Link]

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