WEB DEVELOPMENT NC III
Basic Competency
UOC1. Lead Workplace Communication
LO1. Communicate information about workplace processes
Information Sheet 1.1-1 - Organization requirements for written and
electronic communication methods
Written Communication
Communication is the act of sending, receiving, and sharing information through
various forms of media. It is an important life skill to develop in order to build
understanding and comprehension across a significant range of subjects. Good
communicators are able to speak, listen, and write clearly, which is helpful when
interacting with others in the world of business. Written communication is one of the
most important forms of communication that professionals within a workplace or
career field should seek to develop.
Written communication is defined as any type of message that utilizes written words.
It is the most common form of business communication and has become increasingly
important throughout the information age. Written communications can take place
traditionally on paper or more modernly on an electronic device, such as by email or
electronic memo. They are an effective
method for transferring information
within a business. Written
communications are essential to any
scenario involving more than one person.
The other main form of communication is
oral communication, or messages which
are spoken.
Written communications include all
exchanges of information that involve
written messages. These may be done by hand on paper or digitally such as through
email.
Electronic Communication and Its Types
Electronic communication can be defined as, the communication which uses
electronic media to transmit the information or message using computers, e-mail,
telephone, video calling, FAX machine, etc. This type of communication can be
developed by sharing data like images, graphics, sound, pictures, maps, software, and
many things.
Because of this e-communication, there is a lot of changes have occurred in work
areas, society, etc. Thus, people can simply access global communication with no
physical movement.
1. E-Mail - E-Mail or electronic mail is the most used type of electronic
communication. By using this communication, one can send a message to
another person through a mail immediately. For that, we need to create an
account to send an e-mail, media files, photos, documents, etc. This type of
communication has replaced many conventional types of communication due to
many benefits. This type of communication is more suitable for different
methods of communication. The benefits of this communication are ease of
usage, and completely free. Additionally, this type of electronic communication
doesn’t affect the surroundings.
2. Messaging - This type of communication allows people to interact with others
who are far away from us. This is possible only due to technology as well as
usage of the internet. There are different types of messengers are available like
Skype, Windows Live, Gmail, etc. These messengers help in chatting or sending
messages to our beloved ones or friends.
3. Blogging - At present, blogging is the most preferable communication method.
This is a type of online journaling, which can be updated daily, or many times a
day. It covers all the information or a particular topic. By using such blogs, one
can share, follow, or even post comments. This kind of communication is
extremely suitable. This is the reason why people utilize blogs very often.
Additionally, by using the internet, people can access, read & follow it
worldwide.
4. Video Chat - This type of communication can be done by adding web cameras
for video calling application. By using this application, one can communicate
with others and also they can observe with whom they are speaking. The
webcam can be connected to the computer externally and also we need to use
applications like Skype, Hangouts, etc.
There are many benefits to using video chatting. We can contact anybody
immediately. We can communicate with more than one person at a time by
using the feature like business conference
feature. Also, we can share PPTs, data sheets
online.
5. Social Networking - Social media is one kind
of communication between people, which is
used with their general advantage otherwise
for relationships. In this, mostly Facebook, as
well as LinkedIn, give places for people to
work together, sometimes in real-time. There
is a Micro-blogging service namely Twitter,
which allows the short message of more than 140 characters to be transmitted
to a huge audience.
Not like text messages, it sends to simply tiny groups. The posts like Microblog
are intended to be seen by all the followers and users can repost texts that they
desire to share with their followers. Therefore, a microblog post can reach
rapidly and a viral post is s message which reports widely.
6. Fax - The Fax machine is a kind of
communications and use of this is
increasing gradually to transmit materials
which are visual like illustrations, diagrams,
picture, etc. Here, this machine can be
connected using a telephonic.
The transmitted document can be fed
throughout the machine, after that it is
scanned electronically & signals are broadcasted to the end of receiver wherever
an equal document copy is replicated on a plain paper sheet using the receiving
machine.
This machine has made it achievable to send important documents copies
which include testimonials, certificates, degrees, contracts, agreements from
one location to another in a telephone call speed. Because of this reason, it is a
commonly used technique for communication.
7. Multimedia - The multimedia is one kind of communication system and it is an
excellent innovation to improve the communication system. This is a blend of
several media which bring mutually to transmit messages. The multimedia
mainly includes a photo, graphics, voice, music, animation, and message.
Whenever all these media are located jointly otherwise computer screen then
becomes multimedia. This can be used efficiently for marketing and advertising
campaigns. This type of communication is extremely powerful.
Sources:
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Information Sheet 1.1-2 - Business writing
Business writing is a type of writing that is used in a professional setting. It is a
purposeful piece of writing that conveys relevant information to the reader in a clear,
concise, and effective manner. It includes client proposals, reports, memos, emails,
and notices. Proficiency in business writing is a critical aspect of effective
communication in the workplace.
Types of Business Writing
The broad field of business writing can be distilled into four categories based on their
objective, such as:
1. Instructional
The instructional business writing type is directional and aims to guide the reader
through the steps of completing a task. A user manual falls aptly under the
instructional category, as well as a memo issued to all employees outlining the method
of completing a certain task in the future.
2. Informational
Informational business writing pertains to recording business information accurately
and consistently. It comprises documents essential to the core functions of the
business for tracking growth, outlining plans, and complying with legal obligations.
For example, the financial statements of a company, minutes of the meeting, and
perhaps the most important, report writing.
3. Persuasive
The goal of persuasive writing is to impress the reader and influence their decision. It
conveys relevant information to convince them that a specific product, service,
company, or relationship offers the best value. Such a type of writing is generally
associated with marketing and sales. It includes proposals, bulk sales emails, and
press releases.
4. Transactional
Day-to-day communication at the workplace falls under the transactional business
writing category. The bulk of such communication is by email, but also includes
official letters, forms, and invoices.
Sources:
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SELF-CHECK 1.1-1
1. It can be defined as, the communication which uses electronic media to
transmit the information or message using computers, e-mail, telephone, video
calling, FAX machine, etc.
o Communication
o Written Communication
o Electronic Communication
o Social Networking
2. It is the most used type of electronic communication. By using this
communication, one can send a message to another person through a mail
immediately.
o Video Chat
o Messaging
o E-Mail
o Blogging
3. This type of communication can be done by adding web cameras for video
calling application. By using this application, one can communicate with others
and also they can observe with whom they are speaking.
o Video Chat
o Messaging
o E-Mail
o Blogging
4. This type of communication allows people to interact with others who are far
away from us. This is possible only due to technology as well as usage of the
internet. There are different types of messengers are available like Skype,
Windows Live, Gmail, etc.
o Video Chat
o Messaging
o E-Mail
o Blogging
5. This is a type of online journaling, which can be updated daily, or many times a
day. It covers all the information or a particular topic.
o Video Chat
o Messaging
o E-Mail
o Blogging
