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Mail Network Optimisation project focuses on postal (mail) business,
which account above 50% of the department’s revenues

India Post’s revenues Mail Revenue

Percent Rough estimates in percent
100% = INR 5,862 crore
International mail
9
Ordinary
Speed
and
post 22 registered
48 52 Postal mail
receipts
69

SB & Financial
services

SOURCE: Postal and saving bank split taken from Demand for grants and the mail revenue split based on the semiannual survey India Post | 1
There are 3 main reasons why improvement in EXAMPLES – NON-EXHAUSTIVE

Mail Business is required

India Post's total mail volume, million items p.a.1
746
India Post is losing 654 -12%
volume and market
share significantly
2004/05 2008/09
Customer survey results2
Importance India Post vs. India Post vs.
importance competition
Customers rate India 5 = Critical
1 = Not important at all
5 = Excellent
1 = Not acceptable
5 = Excellent
1 = Not acceptable

Post low, especially in Loss of goods 4.3 -0.9 0

reliability Track & Trace mechanism 4.2 -1.2 -0.7

On-time delivery 4.2 -0.7 -0.3

Customer service 4.2 -1.0 -0.3

EBIT3 margin of postal operators

India Post's financial > 30% > 20% > 25%
performance is poor
compared with that of
other players -27% 4 4 4

1 Based on annual report and book of information 2 Based on 50 extensive and structured interviews with 20 loyal and 30 former Speed Post customers
3 EBIT = Earnings before Interest and Tax 4 Mail division only

SOURCE: Mail Network Optimisation Project India Post | 2

Scope of the project

▪ Optimise India Post’s mail network from

collection to delivery
"Get the ▪ Standardise processes with focus on quality
core right" improvement and reduction in complexity
▪ Establish an effective performance manage-
ment structure using KPIs and regular reviews

▪ Improve India Post's appearance to make it more

trustworthy and reliable for customers
"Modernise
▪ Broad approach to upgrade processing facilities
the look
and improve working conditions for employees
and feel"
▪ Make staff and customers proud of being
associated with India Post

SOURCE: Mail Network Optimisation Project India Post | 3

Components of the Core Operational Areas

City 3

Mail Office

City 1
What is the right network?
PO 1

Mail Office 2
PO 2
PO 3
Mail Office 1

TMO
What is the right network
schedule?

City 2 What are the right processes?

TMO

Mail Office

PO 3 How to measure India Post's

PO 1
PO 2
performance?

SOURCE: Mail Network Optimisation Project India Post | 4

Project Roadmap
All
India
2012
Geographical reach

Roll-out

2011
Priority
cities
"Wave 1" "Wave 2" "Wave 3"

Scenario-based design and pilots Scenario-

based design

Speed Post & International First class Second class

mail
Product range

Approach particularly reflects strong need for immediate tangible impact

SOURCE: Mail Network Optimisation Project India Post | 5

The KPIs and performance management system follows 3
improvement objectives

Track improvements in delivery quality

(D+x, main objective of the project) in a
fact based manner

What are the Ensure sustainability of improvements

objectives of the by tracking not only D+x but also
performance supporting KPIs (e.g. missing PIN codes)
management and scan compliance
system?

Accelerate continuous improvement by

providing on-the-ground teams with the
tools to understand root causes of delay

SOURCE: Mail Network Optimisation Project India Post | 6

A comprehensive set of systematic KPIs have been developed to
ensure effective performance monitoring
KPI What does it do?
1a Transit analysis within city (TD) ▪ Measures speed and reliability of
1b Transit analysis across cities (NTD) processing of Speed Post articles from
1 D+X reports
1c Time per leg of transit within city (TD) booking to delivery
1d Time per leg of transit across cities (NTD)
2a Share of scans against total expected within city (TD) ▪ Measures for each processing step whether
2b Share of scans against total expected across cities (NTD) articles got scanned as prescribed
Scan 2c Share of articles with all scans within city (TD)
2 compliance
2d Share of articles with all scans across cities (NTD)
reports
2e Scan analysis per leg of transit within & across cities (NTD)
2f Delivery scan compliance
3a Percent of F-scans `in SpeedNet vs. F-scans in IPS ▪ Measures for international inbound article
International
3 reports
3b Percent of F-scans in IPS vs. D-scans in IPS the efficiency of movement at every step
3c Percent of F-scans in IPS vs. I-scans in IPS/ SpeedNet before merger with Speed Post
4a Articles processed per hour per FTE ▪ Supports achieving better D+x and scan
4b Staff absenteeism performance
4c Share of bags without bag labels
4d Share of articles with missing Pin Codes Outbound operational
Supporting
4 KPIs 4e Share of mis-sorted articles performance has been
4f Flight compliance discontinued starting 27th Jan
4g Share of duplicate bar codes
4h Inbound operational performance

SOURCE: Mail Network Optimisation Project India Post | 7

 Most
The most relevant KPIs relevant KPIs

KPI What does it do?

1a Transit analysis within city (TD) ▪ Measures speed and reliability of
1b Transit analysis across cities (NTD) processing of Speed Post articles from
1 D+X reports
1c Time per leg of transit within city (TD) booking to delivery
1d Time per leg of transit across cities (NTD)
2a Share of scans against total expected within city (TD) ▪ Measures for each processing step whether
2b Share of scans against total expected across cities (NTD) articles got scanned as prescribed
Scan 2c Share of articles with all scans within city (TD)
2 compliance
2d Share of articles with all scans across cities (NTD)
reports
2e Scan analysis per leg of transit within & across cities (NTD)
2f Delivery scan compliance
3a Percent of F-scans `in SpeedNet vs. F-scans in IPS ▪ Measures for international inbound article
International
3 reports
3b Percent of F-scans in IPS vs. D-scans in IPS the efficiency of movement at every step
3c Percent of F-scans in IPS vs. I-scans in IPS/ SpeedNet before merger with Speed Post
4a Articles processed per hour per FTE ▪ Supports achieving better D+x and scan
4b Staff absenteeism performance
4c Share of bags without bag labels
4d Share of articles with missing Pin Codes
Supporting
4 KPIs 4e Share of mis-sorted articles
4f Flight compliance
4g Share of duplicate bar codes
4h Inbound operational performance

SOURCE: Mail Network Optimisation Project India Post | 8

D+X Reports

KPI What does it do?

1a Transit analysis within city (TD) ▪ Measures speed and reliability of
1b Transit analysis across cities (NTD) processing of Speed Post articles from
1 D+X reports
1c Time per leg of transit within city (TD) booking to delivery
1d Time per leg of transit across cities (NTD)
2a Share of scans against total expected within city (TD) ▪ Measures for each processing step whether
2b Share of scans against total expected across cities (NTD) articles got scanned as prescribed
Scan 2c Share of articles with all scans within city (TD)
2 compliance
2d Share of articles with all scans across cities (NTD)
reports
2e Scan analysis per leg of transit within & across cities (NTD)
2f Delivery scan compliance
3a Percent of F-scans `in SpeedNet vs. F-scans in IPS ▪ Measures for international inbound article
International
3 reports
3b Percent of F-scans in IPS vs. D-scans in IPS the efficiency of movement at every step
3c Percent of F-scans in IPS vs. I-scans in IPS/ SpeedNet before merger with Speed Post
4a Articles processed per hour per FTE ▪ Supports achieving better D+x and scan
4b Staff absenteeism performance
4c Share of bags without bag labels
4d Share of articles with missing Pin Codes
Supporting
4 KPIs 4e Share of mis-sorted articles
4f Flight compliance
4g Share of duplicate bar codes
4h Inbound operational performance

SOURCE: Mail Network Optimisation Project India Post | 9

 1 What information does the "D+X KPI" provide?

Speed Spread
Shows the average time from Shows the delivery time spread and also variability
Description booking to delivery across days
Article booked on Saturday 50% 40% Delivery spread
10%
26th June delivered on measured
Tuesday 29th June- D+2 days D+1 D+2 D+3
Example Weighted average computed 8 Bangalore Kolkata Airport
of articles delivered in the 6 Chennai Mumbai
specified period 4 Hyderabad New Delhi

2
Delivery variability
Average D+X = 1.60 days 0
measured across days
0 2 4 6 8 10 12 14 16
June 2010

1 By SPC 4 Leg-by-leg analysis

Available 2 TD vs. NTD 5 Attempted vs. successful
breakdowns
3 Different sectors 6 Including RTS and
(e.g., Mumbai to Delhi) excluding RTS articles
Note: Detailed calculation logic is in the backup

SOURCE: Mail Network Optimisation Project India Post | 10

KPI 1a : Transit analysis within city (TD)
Separate report for articles booked under PO/ SPC and BNPL
Input Processing Output
Source By SPC Average number of
days taken for within
▪ Article booking Articles ▪ For all articles delivered on a given SPC city transfer
date and time (SpeedNet) date, identify article booking date
where booking and delivery PO in Kolkata 1.74
▪ Article booking Articles
same city2
city (SpeedNet) Mumbai 1.56
▪ Define per article
▪ Article delivery Articles Transit Delivery Booking
Chennai 1.25
date and time (SpeedNet) = –
time date date Delhi 1.1
▪ Article delivery Articles ▪ If a Sunday/ national holiday falls
city (SpeedNet) between booking and delivery date, … …
reduce transit time by 11
▪ Define
Average n
transit time =
within city i=1 n
∑
Transit time (i)

Where ‘n’ is the count of articles

selected
▪ TD includes all articles booked within the catchment area of a sorting hub
1 Note that only national and gazetted holidays are excluded from transit time calculation.
2 Returned to sender articles from different sorting hubs are not treated for within city transit analysis.

SOURCE: Mail network optimisation project India Post | 11

KPI 1b : Transit analysis across cities (Non-TD)
Separate report for articles booked under PO/ SPC and BNPL
Input Processing Output

Source By SPC Average number of days

▪ Article booking date Articles (SpeedNet) ▪ For all articles delivered on a given date, taken for across city
and time identify article booking date where SPC transfer
booking and delivery cities are different Bangalore 2.4
▪ Define per article
▪ Article booking city Articles (SpeedNet) Mumbai 2.5
Chennai 2.7
Transit Delivery Booking
–
▪ Article delivery date Articles (SpeedNet) time
=
date date Delhi 2.8
and time ▪ If a Sunday falls between booking and … …
delivery date, reduce transit time by 11
▪ Article delivery city Articles (SpeedNet) ▪ Define for a given destination city
Average n Transit time (D+X) across cities – drill down by
transit time = ∑ Transit time (i)
n
SPC
[date from to range]
to city i=1
Articles Across transit time
Where n is count of articles considered SPC processed (Days)

1 Note that only national and gazetted holidays are

▪ Define for a given source city Bangalore Ø xxxx 2.4
excluded from transit time calculation. Average m wt(i) × Average From Bangalore To
transit time =
across city
∑ transit time to city (i)
m
Chennai
Delhi
xxxx
xxxx
2.1
3.3
i=1
Hyderabad xxxx 3.4
Where wt(i) is articles booked for city (i)
Kolkata xxxx 3.5
Where m is destination cities considered
for the analysis Mumbai xxxx 2.0

SOURCE: Mail network optimisation project India Post | 12

 1 RTS mails are captured as TD if article attempted delivery scan
or RTS remark are missing
The system cannot identify article shown below as ‘Return to Sender’ but
as mis-sort because the scan for attempted delivery at Kagal is missing

▪ This article will

show up as a
mis-sorted TD
article, even
though it is a
NTD Return-to-
Sender article
▪ When the article
is being returned,
delivery PO has
to update the
remark on article
as RTS

SOURCE: Mail network optimisation project India Post | 13

KPI 1c : Processing time across each leg of value chain within city
(TD)
Input Processing Output

Source ▪ Select articles where either Booking Within city D+x analysis
▪ Select SPC as source SPC Master PO or SPC receipt scan or SPC
[data range]
and same SPC as (SpeedNet) dispatch scan is in the selected SPC
and Delivery PO is in the same city Within city
destination (transit
within a city) ▪ Identify time between two scans as SPC
Articles
processed
transit time
(Days)
time per leg of the transit chain
▪ Time scans at each Bangalore xxxx 1.5
leg of the transit
Articles, ▪ Define for each article
Time per leg of value chain (Days)
chain for within city Bag Contents,
Bangalore Bangalore
transit. This Bag Details,
POs Pos to Bangalore
includes following Bags Received Time sub- Time
Time per booking to Bangalore SPC receipt to
scans (SpeedNet) = sequent – previous dispatch SPC receipt bag open
leg
– Booking PO scan scan
0.1 0.6 0.8
– SPC receipt ▪ Define per leg
Bangalore Bangalore Bangalore
Time between
– SPC Bag Open Processing n

∑
SPC bag SPC bag SPC dispatch
time across a = leg (i) open to close to to Bangalore
– SPC Bag Close leg within i=1 bag close dispatch POs receipt
n
– SPC Dispatch city 0.1 0.6 0.8
– PO Receipt Where n is the number of articles
– Final Delivery considered

SOURCE: Mail Network Optimisation Project India Post | 14

KPI 1d : Processing time across each leg of value chain across
cities (NTD)
Input Processing Output

Source ▪ Select articles where either Booking PO or Analysis by leg

Outbound SPC receipt scan or Outbound [date from to range]
▪ Select SPC as a source SPC Master SPC dispatch scan is in the selected SPC Articles Across city transit time
processed (Days)
and a different SPC as (SpeedNet)
source SPC and Delivery PO, or Inbound Bangalore Ø xxxx 2.4
a destination
SPC receipt scan or Inbound SPC dispatch From Bangalore to
▪ Time scans at each leg scan is in destination city Chennai xxxx 3.2
of the transit chain for Articles,
▪ Define for each article Time per leg of value chain (Days)
source destination
SPC. This includes Bag Contents, Bangalore Bangalore PO Bangalore Bangalore Bangalore
Time sub- Time Pos dispatch to SPC receipt SPC bag SPC Bag
following scans Bag Details, Time per booking to Bangalore to Bag open to Bag close to
= sequent – previous
– Booking PO
dispatch SPC receipt Open close Dispatch
leg
Bags Received scan scan 0.1 0.6 1 0.2 0.8
– Outbound SPC (SpeedNet) Bangalore Chennai SPC Chennai Chennai Chennai
receipt, Bag open, ▪ Define per leg SPC
dispatch to
receipt to Bag SPC Bag
open open to
SPC Bag
close to
SPC
dispatch
Bag close, Processing n Time between leg
Chennai Bag close dispatch to

∑
SPC receipt Chennai
Dispatch time across a = (i) Pos
– Inbound SPC leg across city receipt
i=1 n
receipt, Bag open, 0.1 0.1 .2 0.1 0.8
Bag close, Where n is the number of articles
Dispatch considered
– Delivery PO
receipt & Final
Delivery

SOURCE: Mail network optimisation project India Post | 15

Scan Compliance Reports

KPI What does it do?

1a Transit analysis within city ▪ Measures speed and reliability of
1b Transit analysis across cities (NTD) processing of Speed Post articles from
1 D+X reports
1c Time per leg of transit within city booking to delivery
1d Time per leg of transit across cities (NTD)
2a Share of scans against total expected within city ▪ Measures for each processing step whether
2b Share of scans against total expected across cities (NTD) articles got scanned as prescribed
Scan 2c Share of articles with all scans within city
2 compliance
2d Share of articles with all scans across cities (NTD)
reports
2e Scan analysis per leg of transit within & across cities (NTD)
2f Delivery scan compliance
3a Percent of F-scans `in SpeedNet vs. F-scans in IPS ▪ Measures for international inbound article
International
3 reports
3b Percent of F-scans in IPS vs. D-scans in IPS the efficiency of movement at every step
3c Percent of F-scans in IPS vs. I-scans in IPS/ SpeedNet before merger with Speed Post
4a Articles processed per hour per FTE ▪ Supports achieving better D+x and scan
4b Staff absenteeism performance
4c Share of bags without bag labels
4d Share of articles with missing Pin Codes
Supporting
4 KPIs 4e Share of mis-sorted articles
4f Flight compliance
4g Share of duplicate bar codes
4h Outbound operational performance

SOURCE: Mail Network Optimisation Project India Post | 16

 2 What information does the "scan compliance KPI" provide?

Share of scan compliance Articles with full scan history

Description ▪ KPI identifies actual number of scans ▪ KPI identifies number of articles with
available against prescribed scans full scan

Illustrative TD example

Booking post office SPC Delivery post office KPI:

Full
Booking Dispatch Receipt Dispatch Receipt Delivery scans
Article scan scan scan scan scan scan (%)
1     
Example
2  
3    
4       
5   
KPI: Share 100 60 40 100 20 80 20
of scans (%)

Available 1 Per SPC 3 By sector (e.g., Mumbai to Delhi)

breakdowns 2 TD vs. NTD 4 Leg-by-leg analysis Note: Detailed calculation logic is in the backup

SOURCE: Mail Network Optimisation Project India Post | 17

KPI 2a : Share of scans against total expected within city (TD)
Articles booked under PO/ SPC
Input Processing Output

Source For selected SPC Share of actual scans against total expected end-
to-end
▪ Select SPC as source SPC Master ▪ Select articles where either Booking PO or [date range]
and same SPC as (SpeedNet) SPC receipt scan or SPC dispatch scan is in
Analysis by city
destination (transit the selected SPC and Delivery PO is in the
within a city) same city Scan

▪ Identify total expected number of scans

Scan analysis
▪ Time scans at the Articles, Articles analysis for for within
following leg of the from Booking PO to Delivery PO SPC processed across city city
Bag Contents,
transit chain for – 8 x number of articles selected Bangalore xxxx 80% 75%
within city transit.
This includes
Bag Details,
▪ Identify actual number of scans available Chennai xxxx 75% 100%
Delhi xxxx 45% 40%
following scans Bags Received from Booking PO to Delivery PO for the
(SpeedNet) selected articles Hyderabad xxxx 75% 85%
– Booking PO Kolkata xxxx 80% 90%
Booking scan
Mumbai xxxx 100% 100%
– Booking PO
Share of Actual number of scans
dispatch scan
scans for selected articles
– SPC receipt against total =
– SPC bag open expected 8 x number of selected
– SPC bag close within city articles
– SPC dispatch
– Delivery PO
receipt
– Final Delivery

SOURCE: Mail network optimisation project India Post | 18

KPI 2a : Share of scans against total expected within city (TD)
Articles booked under BNPL
Input Processing Output

Source For selected SPC Share of actual scans against total expected end-
to-end
▪ Select SPC as source SPC Master ▪ Select articles where either Booking PO or [date range]
and same SPC as (SpeedNet) SPC receipt scan or SPC dispatch scan is in
Analysis by city
destination (transit the selected SPC and Delivery PO is in the
within a city) same city Scan

▪ Identify total expected number of scans

Scan analysis
▪ Time scans at the Articles, Articles analysis for for within
following leg of the from Booking PO to Delivery PO SPC processed across city city
Bag Contents,
transit chain for – 5 x number of articles selected Bangalore xxxx 80% 75%
within city transit.
This includes
Bag Details,
▪ Identify actual number of scans available Chennai xxxx 75% 100%
Delhi xxxx 45% 40%
following scans Bags Received from Booking PO to Delivery PO for the
(SpeedNet) selected articles Hyderabad xxxx 75% 85%
– Booking office Kolkata xxxx 80% 90%
booking scan
Mumbai xxxx 100% 100%
– Booking office
Share of Actual number of scans
dispatch scan
scans for selected articles
– Mail agency against total =
dispatch scan expected 5 x number of selected
– Delivery PO within city articles
receipt
– Final Delivery

SOURCE: Mail network optimisation project India Post | 19

KPI 2b : Share of scans against total expected across cities (NTD)
Articles booked under PO/ SPC
Input Processing Output

Source For selected SPC Share of actual scans against total expected end-to-end

▪ Select articles where either Booking PO or

[date range]
▪ Select SPC as a source SPC Master Analysis by city
and a different SPC as a (SpeedNet) Outbound SPC receipt scan or Outbound Scan analysis Scan analysis
destination SPC dispatch scan is in the selected Articles for across for within
source SPC and Delivery PO, or Inbound SPC processed city city
▪ Time scans at the SPC receipt scan or Inbound SPC dispatch Bangalore xxxx 80% 75%
following leg of the Articles, scan is in destination city Chennai xxxx 75% 100%
transit chain for across Delhi xxxx 45% 40%
city transit. This Bag Contents, ▪ Identify all expected number of scans Hyderabad xxxx 75% 85%
includes following scans Bag Details, from Booking PO to Delivery PO Kolkata xxxx 80% 90%
– Booking PO – 12 x number of articles selected Mumbai xxxx 100% 100%
Bags Received
booking, dispatch
(SpeedNet) ▪ Identify actual number of scans available
scans from Booking PO to Delivery PO for the
– Outbound SPC selected articles Share of actual scans against total expected end-to-
end
receipt, bag open, [date from to range]
bag close, dispatch Articles Intercity transit time
scans SPC processed (Days)
Share of Actual number of scans
– Inbound SPC scans for selected articles
Bangalore Ø xxxx 80%
From Bangalore To
receipt, bag open, against total = Chennai xxxx 100%
bag close, dispatch expected 12 x number of selected
Delhi xxxx 45%
scans across city articles Hyderabad xxxx 40%
– Delivery PO receipt, Kolkata xxxx 30%
final delivery scans Mumbai xxxx 35%

SOURCE: Mail network optimisation project India Post | 20

KPI 2b : Share of scans against total expected across cities (NTD)
Articles booked under BNPL
Input Processing Output

Source For selected SPC Share of actual scans against total expected end-to-end

▪ Select articles where either Booking PO or

[date range]
▪ Select SPC as a source SPC Master Analysis by city
and a different SPC as a (SpeedNet) Outbound SPC receipt scan or Outbound Scan analysis Scan analysis
destination SPC dispatch scan is in the selected Articles for across for within
source SPC and Delivery PO, or Inbound SPC processed city city
▪ Time scans at the SPC receipt scan or Inbound SPC dispatch Bangalore xxxx 80% 75%
following leg of the Articles, scan is in destination city Chennai xxxx 75% 100%
transit chain for across Delhi xxxx 45% 40%
city transit. This Bag Contents, ▪ Identify all expected number of scans Hyderabad xxxx 75% 85%
includes following scans Bag Details, from Booking PO to Delivery PO Kolkata xxxx 80% 90%

– Booking office – 9 x number of articles selected Mumbai xxxx 100% 100%

Bags Received
booking, dispatch
(SpeedNet) ▪ Identify actual number of scans available
scan from Booking PO to Delivery PO for the
–
Share of actual scans against total expected end-to-
Mail agency selected articles end
dispatch scan [date from to range]
– Inbound SPC Articles Intercity transit time
SPC processed (Days)
receipt, bag open, Share of Actual number of scans Bangalore Ø xxxx 80%
bag close, dispatch scans for selected articles From Bangalore To
scans against total = Chennai xxxx 100%
– Delivery PO receipt, expected 9 x number of selected
Delhi xxxx 45%
Final delivery scans across city articles Hyderabad xxxx 40%
Kolkata xxxx 30%
Mumbai xxxx 35%

SOURCE: Mail network optimisation project India Post | 21

KPI 2c : Share of articles with full scans within city (TD)
Articles booked under PO/ SPC
Input Processing Output

Source For selected SPC Share of articles with full scans

▪ Select SPC as source SPC Master ▪ Select articles where either Booking PO or [date range]
and same SPC as (SpeedNet) SPC receipt scan or SPC dispatch scan is in Articles within city scan
destination (transit the selected SPC and Delivery PO is in the SPC processed compliance
within a city) same city
Bangalore xxxx 65%
▪ Time scans at the Articles, ▪ Identify from selected articles count of
following leg of the articles where all the four scans are
transit chain for within Bag Contents, available
Share of articles with full scans - by leg
city transit. This Bag Details, Count of articles where
includes following all eight scans are
scans Bags Received Share of Bangalore Bangalore Bangalore Bangalore
(SpeedNet) articles with available Booking PO SPC in SPC out Delivery PO
– Booking office full scans
=
booking, dispatch Count of articles 100% 100% 90% 75%
within city selected
scan
– SPC receipt, bag
open, bag close,
dispatch scans
– Delivery PO receipt,
Final delivery scans

SOURCE: Mail network optimisation project India Post | 22

KPI 2c : Share of articles with full scans within city (TD)
Articles booked under BNPL
Input Processing Output

Source For selected SPC Share of articles with full scans

▪ Select SPC as source SPC Master ▪ Select articles where either Booking PO or [date range]
and same SPC as (SpeedNet) SPC receipt scan or SPC dispatch scan is in Articles within city scan
destination (transit the selected SPC and Delivery PO is in the SPC processed compliance
within a city) same city
Bangalore xxxx 65%
▪ Time scans at the Articles, ▪ Identify from selected articles count of
following leg of the articles where all the four scans are
transit chain for within Bag Contents, available
Share of articles with full scans - by leg
city transit. This Bag Details, Count of articles where
includes following all five scans are
scans Bags Received Share of Bangalore Bangalore Bangalore Bangalore
(SpeedNet) articles with available Booking PO SPC in SPC out Delivery PO
– Booking office full scans
=
booking, dispatch Count of articles 100% 100% 90% 75%
within city selected
scan
– SPC receipt, bag
open, bag close,
dispatch scans
– Delivery PO receipt,
Final delivery scans

SOURCE: Mail network optimisation project India Post | 23

KPI 2d : Share of articles with full scans across cities (NTD)
Articles booked under PO/ SPC
Input Processing Output

Source For selected SPC Share of articles with full scans

▪ Select articles where either Booking PO or

[date range]
▪ Select SPC as a source SPC Master Analysis by city
and a different SPC as a (SpeedNet) Outbound SPC receipt scan or Outbound Scan analysis Scan analysis
destination SPC dispatch scan is in the selected Articles for across for within
source SPC and Delivery PO, or Inbound SPC processed city city
▪ Time scans at the SPC receipt scan or Inbound SPC dispatch Bangalore xxxx 20% 75%
following leg of the Articles, Chennai xxxx 25% 100%
scan is in destination city
transit chain for across Delhi xxxx 35% 40%
city transit. This Bag Contents, ▪ Identify count of articles from selected Hyderabad xxxx 25% 85%
includes following scans Bag Details, articles where all the six scans are Kolkata xxxx 30% 90%
– Booking PO available Mumbai xxxx 20% 100%
Bags Received
booking, dispatch
(SpeedNet)
scans Count of articles where
– Outbound SPC Share of all twelve scans are Share of actual scans against total expected end-to-
end
receipt, bag open, articles with available
[date from to range]
bag close, dispatch =
full scans Count of articles Articles Intercity transit time
scans across city SPC processed (Days)
selected
– Inbound SPC Bangalore Ø xxxx 20%
From Bangalore To
receipt, bag open,
Chennai xxxx 40%
bag close, dispatch
Delhi xxxx 25%
scans
Hyderabad xxxx 20%
– Delivery PO receipt, Kolkata xxxx 10%
final delivery scans Mumbai xxxx 35%

SOURCE: Mail network optimisation project India Post | 24

KPI 2e : Scan analysis per leg of transit within city (TD)
Articles booked under PO/ SPC
Input Processing Output

Source For selected SPC

▪ Select SPC as source SPC Master ▪ Select articles where either Booking PO or
Scan compliance per leg of value chain (Days)
and same SPC as (SpeedNet) SPC receipt scan or SPC dispatch scan is in
destination (transit the selected SPC and Delivery PO is in the Bangalore Bangalore Bangalore
within a city) same city booking PO booking PO Bangalore SPC bag
booking dispatch SPC receipt opening
▪ Time scans at the Articles, ▪ Identify articles with scan for each of the
100% 100% 80% 80%
following leg of the four legs
Bag Contents, Bangalore
transit chain for
▪ For a given leg (i), where i is 1-4, calculate Bangalore Bangalore Bangalore
delivery PO
within city transit. Bag Details, SPC bag SPC bag delivery PO
final
This includes closing dispatch receipt
delivery
following scans Bags Received
Count of articles with 100% 100% 90% 100%
(SpeedNet)
– Booking office Scan analysis scan for leg (i)
booking, dispatch =
for leg (i) Count of articles
scan
selected
– SPC receipt, bag
open, bag close, Where i is one of four legs relevant for
dispatch scans within city transit
– Delivery PO
receipt, Final
delivery scans

SOURCE: Mail network optimisation project India Post | 25

KPI 2e : Scan analysis per leg of transit across cities (NTD)
Articles booked under BNPL
Input Processing Output

Source For selected SPC

Scan to each point in value chain

▪ Select SPC as a source SPC Master ▪ Select articles where either Booking PO or
and a different SPC as a (SpeedNet) Outbound SPC receipt scan or Outbound Bangal
ore Bangalor Delhi
Delhi
SPC Delhi
destination SPC dispatch scan is in the selected SPC e SPC SPC dispat Post
Bangal entry dispatch entry ch office
source SPC and Delivery PO, or Inbound
▪ Time scans at the SPC receipt scan or Inbound SPC dispatch
ore PO scan scan scan scan scan

100% 100% 90% 45% 35% 17%

following leg of the Articles, scan is in destination city
transit chain for across
city transit. This Bag Contents, ▪ Identify articles with scan for each of the
includes following Bag Details, six legs
scans
Bags Received ▪ For a given leg (i), where i is 1-6, calculate
– Booking office (SpeedNet)
booking, dispatch
scan Count of articles with
– Mail agency Scan analysis scan for leg (i)
dispatch scan =
for leg (i)
– Inbound SPC Count of articles
receipt, bag open, selected
bag close, dispatch
Where i is one of six legs relevant for
scans
across city transit
– Delivery PO receipt,
Final delivery
scans

SOURCE: Mail network optimisation project India Post | 26

KPI 2f : Delivery Scan Compliance
Share of TD articles having delivery scans after 5 days of booking
Input Processing Output

Source By SPC
Share of articles without delivery scans after 5 days of booking
▪ Article booking date Articles (SpeedNet) ▪ For all articles booked 5 working days
and time Booking Total TD % TD without
earlier to any specific day, in the
Sorting Hub Articles Booked delivery scan
catchment area of the sorting hub.
▪ Article booking city Articles (SpeedNet) ▪ Identify articles with delivery scans within Agra 1000 33.41%

5 working days after booking.

Ahmedabad 1200 34.34%
▪ Article delivery date Articles (SpeedNet) ▪ Share of articles without delivery scan
and time after 5 days of booking: Ajmer 300 34.81%
Count of articles with
delivery scan Allahabad 1300 31.82%
▪ Article delivery city Articles (SpeedNet) =1–
Count of articles booked Bangalore 3000 17.39%

Chennai 2970 20.47%

SOURCE: Mail network optimisation project India Post | 27

India Post | 28