5.1 MANAGEMENT INFORMATION SYSTEM 5.
2 TRANSACTION PROCESSING INFORMATION
SYSTEM (TPIS)
MANAGEMENT INFORMATION SYSTEM (MIS) – Integrated
machine system.; Providing managers w/ information as support TRANSACTION PROCESSING INFORMATION SYSTEM (TPIS) - Talks
in decision making. about transactions or exchange of goods or products between two
entities
ORGANIZATIONAL FUNCTION – Support activities by an MIS to
business organization. INPUT FUNCTION - capturing of data coming from the users or
other systems based on a certain source document.
MANAGERIAL ACTIVITIES – Activities that could be used by
business organization.; Long-term & short-term goal of PROCESS FUNCTION - manipulates the data entered into the
organization. system.
LOGISTICS – used for shipment.; Planning, control, & distribution. OUTPUT FUNCTION - they are the results
MARKETING – sales forecast STORAGE FUNCTION - stores data files into the database
HUMAN RESOURCES – analyze employee performance.; Employee BASIC DATA ENTRY - This refers to data entered by users into the
requirement. system
FINANCE AND ACCOUNTNG – financial analyses. DATA VALIDATION - programs that would allow for the
computation and validation of data entered by users.
CLERICAL STAFF – Handle direct transactions.; they process data
and answer simple queries. DATA VERIFICATION - verifies data coming from specific users
MANAGERS (1ST LEVEL) – Obtaining daily operation DATA PROCESS - checks their accuracy and authenticity, and
processes the data based on the instructions given by the users
INFORMATION SPECISLISTS – analyze information
DATA STORAGE - stores data in a memory device either for a
TOP MANAGERS - - check and anayze report regularly.; analyze short or long period of time
request
REPORT OF INFORMATION - displays the information according to
STRUCTURED OR PROGRAMMABLE DECISION – recognizable the template of certain reports
decision rules have been specified in advance.; decision depends
on rules RAPID PROCESSING - instant o immediate processing of data/
UNSTRICTURED OR NON-PROGRAMMABLE DECISION – don’t RELIABILITY - e can protect information and prevent them from
follow rules.; no pre-stablished decision procedure or rule. any crushing of the system
STATUS REPORT – includes the status of inventory in terms of STANDARDIZATION - uniform transactions
time, location, and duration.
CONTROLLED ACCESS - may mga level of access na reserved for
ANALYSIS AND MARGIN REPORT – includes the review of individuals who are authorized to use them
turnover, demand, and profitability.
ATOMICITY- A transaction could only be processed completely
FORCASTING REPORT – shows the anticipated demand depending either in full or not at all
on the result of an analysis to be done.
CONSISTENCY- ensure the consistency of the processed
INVENTORY AGEING REPORT - saves a business organization from information.
any form of delay in shipment.
ISOLATION- Transactions should appear isolated in a TPS
SALES SUMMARY REPORT - gives a business organization an
overview for sales within a specified period of time. DURABILITY- Transactions performed by a TPS are irreversible.;
we are not allowed to delete anything from the automated system
SALES REPORT PER PRODUCT TYPE - identifies the best and worst unless permitted
products in business organizations
BATCH PROCESSING- A business organization collects data from
SALES REPORT PER CUSTOMER OR CUSTOMER GROUP - transactions, which accumulate over a period of time.; complete
describes the sales per customer or customer group before iprocess
STOCK INVENTORY REPORT - inventory statements that regularly ONLINE AND REAL-TIME PROCESSING- This involves data being
update the stock record in real time. processed immediately upon entry or if a transaction occurs. - we
try to process them automatically or immediately
HYBRID PROCESSING. It collects data upon entry but processes
them in a specific period of time or in intervals.
5.3 CUSTOMER RELATIONSHIP MANAGEMENT
(CRM)
Customer relationship management - strategies and technologies
used by business organizations to manage and analyze data from
their stakeholders, current customers, and potential customers
Marketing automation - sending marketing materials to
prospective customers through or messages.
Salesforce automation - help the sales divisions of business
organizations acquire new customers
Contact center automation - provides pre-recorded audio for
customer troubleshooting
GEOLOCATION TECHNOLOGY OR LOCATION-BASED SERVICES –
identify a customer’s location, build networks, and find
prospective customers using their location.
Workflow automation - simplify a company's operations by
managing workloads to improve employee creativity and
performance.
Lead management- Sales teams can scan for leads by inputting
and analyzing data using certain CRM software. - we try to analyze
data when it comes to sales
Human resource management- The human resources department
can also benefit from using CRM systems when they check
employee information, contact details, and performance reviews.
- naka-indicate dito ang mga information ng employees including
their basic info, reviews, and performance
Analytics- CRM systems help companies analyze customer data to
provide better products and services to customers, as well as
produce appropriate product marketing materials. - we can
analyze data and provide them a better product and service
Artificial intelligence- CRM technologies have built-in artificial
intelligence to perform routine tasks and identify patterns in
customer behavior, purchases, and so on. - crm has a built-in Ai
wherein they try to perform routine tasks and identify the pattern
or behavior of customers when it comes to buying or purchasing
products
