Functional Requirements Specification (FRS) Document for eCommerce
Application
1. Introduction
This document specifies the functional requirements for the eCommerce application. It
outlines the behavior of the system and its individual components to provide clarity on how
the system should function. It is intended for developers, project managers, and
stakeholders to ensure that the system meets all user needs.
2. Objective
The eCommerce application is designed to allow businesses to sell products online and
enable customers to browse, search, purchase, and manage orders. The platform should
provide a seamless and secure user experience, ensure easy management of products,
orders, and payments, and support customer engagement.
3. Functional Requirements
3.1 User Management
Description: The system must allow users to register, log in, and manage their profiles.
Functional Requirements:
1. User Registration:
o The system should allow users to create a new account with necessary
information such as name, email, password, and contact details.
o Validation of the email address should be required via an OTP or
confirmation email.
2. User Login:
o Users should be able to log in using their credentials (email and password).
o The system must support a secure login process, utilizing password hashing
techniques.
3. Password Recovery:
o Users must be able to reset their passwords if forgotten, by sending a
password reset link to their registered email.
4. Profile Management:
o After logging in, users should be able to view and edit their profiles,
including contact details, password, and address book.
Use Case:
A new customer visits the platform, registers an account, and then logs in using the
credentials.
3.2 Product Management
Description: The system must support product listings, including CRUD (Create, Read,
Update, Delete) operations for product management.
Functional Requirements:
1. Product Listing:
o Products should be displayed with essential details such as name, price,
description, images, and availability status.
o Products should be categorized by type (e.g., Electronics, Clothing).
2. Search and Filters:
o The application should allow users to search products by name, category,
price, and other filters.
3. Product Detail Page:
o Each product should have a detailed page that includes an in-depth
description, specifications, and reviews.
4. Admin Product Management:
o Admins should be able to add new products, update existing products, and
delete products from the catalog.
o Admins should be able to manage inventory levels for products.
Use Case:
An admin logs into the system and adds a new product with details like name,
description, price, and images.
A user searches for a smartphone and filters the results by price.
3.3 Shopping Cart & Checkout
Description: Users should be able to add items to the cart, view their selections, and
proceed with checkout.
Functional Requirements:
1. Add to Cart:
o Users should be able to add products to their cart, with an option to specify
quantities.
2. View Cart:
o Users should be able to view their cart, including a summary of the products,
quantities, and total price.
3. Modify Cart:
o Users should be able to modify the cart by adding more items, removing
items, or changing quantities.
4. Proceed to Checkout:
o The system must allow users to proceed to checkout, where they can review
their order, enter shipping details, and select a payment method.
5. Apply Coupons/Discounts:
o Users should be able to apply discount codes or coupons during checkout.
Use Case:
A customer adds a pair of shoes to the cart, changes the quantity to 2, and proceeds
to checkout.
3.4 Payment Integration
Description: The system must allow users to securely pay for their orders using integrated
payment gateways.
Functional Requirements:
1. Payment Gateway Integration:
o The system must integrate with third-party payment gateways (e.g., Stripe,
PayPal) to process payments securely.
2. Multiple Payment Methods:
o The system must support credit/debit card payments, digital wallets, and
other common online payment methods.
3. Payment Confirmation:
o After payment is processed, the system should notify the user about the
successful or failed transaction.
4. Refunds:
o Users should be able to request refunds for canceled or returned orders.
Use Case:
A user selects PayPal as the payment method and completes the purchase of an
order. After the payment is confirmed, they receive an email receipt.
3.5 Order Management
Description: The system must allow users to track their orders, view history, and cancel
orders if necessary.
Functional Requirements:
1. View Orders:
o Users should be able to view the status of their current and past orders (e.g.,
"Shipped", "Delivered").
2. Track Orders:
o The system should allow users to track the status of their orders in real time,
including tracking number and courier details.
3. Cancel Order:
o Users should be able to cancel an order before it has been processed or
shipped.
4. Order History:
o Users should be able to view their previous orders and reorder products.
Use Case:
A user views the status of their order and sees that it has been shipped, with a
tracking number provided.
3.6 Shipping & Delivery
Description: The system must allow users to select shipping options and track delivery
status.
Functional Requirements:
1. Shipping Options:
o Users should be able to choose between different shipping methods (e.g.,
standard, expedited).
2. Address Management:
o Users should be able to add and manage multiple shipping addresses.
3. Shipping Confirmation:
o After the order is shipped, users should receive a confirmation email with
tracking details.
4. Track Shipment:
o The system should integrate with third-party shipping APIs (e.g., UPS,
FedEx) to provide real-time shipment tracking.
Use Case:
A customer selects a faster shipping method and enters their address. Once the
order is shipped, they receive a tracking number.
3.7 Customer Support
Description: The system must offer customer support via chat, email, and ticket
management.
Functional Requirements:
1. Live Chat:
o Users should be able to initiate a live chat with customer support directly
from the website.
2. Help Desk and Ticketing:
o Users should be able to create support tickets for any issues or queries.
3. FAQs:
o A Frequently Asked Questions (FAQ) section should be available for users to
find self-service solutions.
Use Case:
A user encounters a problem with payment, opens a support ticket, and receives an
email response within a specified time frame.
3.8 Admin Panel
Description: The system must have an admin panel that allows administrators to manage
the platform.
Functional Requirements:
1. User Management:
o Admins must be able to manage user accounts, view user details, and
deactivate accounts if necessary.
2. Product Management:
o Admins should be able to add, update, or delete products from the catalog.
3. Order Management:
o Admins must have the ability to view and update the status of orders (e.g.,
cancel orders, update delivery information).
4. Analytics and Reporting:
o Admins should be able to view reports on sales, products, and customers.
Use Case:
An admin logs into the panel, reviews pending orders, updates the status of an
order, and adds a new product to the catalog.
4. System Requirements
Performance:
o The system should support at least 10,000 concurrent users.
o The page load time should be under 3 seconds for optimal user experience.
Security:
o All sensitive data, such as passwords and payment information, must be
encrypted.
o The system should comply with PCI-DSS for payment processing.
Scalability:
o The application must be scalable to handle increased traffic, particularly
during sales events or holiday seasons.
