Joe Abeleda
(714) 603-6944 | jmta168@[Link] | Rowland Heights, CA
Summary
IT Desktop Support professional with a strong background in troubleshooting, problem-solving, and customer service.
Experienced in supporting mobile device management (MDM) solutions such as AirWatch and Intune, as well as providing
Tier 2 support for Windows and cloud-based services like Microsoft 365 and Azure AD.
Skilled in network management, VPN, SD-WAN, and cloud technologies (AWS, Azure), ensuring seamless system
performance and security.
Experience
Golden State Water Co. | San Dimas, CA
Service Desk Support Analyst | 10/2024 - 02/2025
· Troubleshooted complex hardware/software issues, providing Level 1/2/3 support to employees. · Configured and imaged
new systems and maintained desktop setups per company standards. · Managed Active Directory accounts, including user
provisioning and VPN access. · Delivered after-hours support and tracked requests in Service Desk system.
Coca-Cola Bottling | Los Angeles, CA
Field Services Technician II | 09/2023 - 08/2024
· Provided IT troubleshooting and break-fix support across multiple sites (warehouse, office, production). · Administered
Microsoft 365 and Azure environments, handling tasks like reimaging desktops and network infrastructure support. ·
Performed network monitoring, security software management, and large device deployment projects. · Used ServiceNow for
ticketing and Tanium for client and role management.
Southern California Gas Company | Anaheim, CA
IT Project Coordinator | 10/2022 - 12/2022
· Coordinated IT hardware/software support for the ELS project across 20 sites, managing iPad configurations using
Imprivata Ground Control. · Collaborated with Tier 1-3 techs and trainers to deploy, configure, and maintain iPads for leak
detection systems. · Provided remote and onsite support, troubleshooting iPad and software issues. · Managed equipment
tracking and deployment through ServiceNow.
Torrance Memorial Hospital | Torrance, CA
Mobile Device Support Specialist | 12/2021 - 06/2022
· Installed, configured, and maintained systems, including scheduling and medical data integration software. · Monitored and
tracked inventory of mobile devices (including Spectralink phones) using MDM tools. · Provided user support for mobile
device issues and helped improve workflows with technical solutions.
Orange County Social Services Agency | Orange, CA
Senior Information Technology II | 06/2014 - 05/2020
· Led a team of 10 IT professionals supporting 3,000 users with desktop support and mobile device management. · Managed
MDM tools (Microsoft Intune, VMware) for iOS/Android devices, ensuring secure corporate integration. · Administered disk
encryption, secure remote access, and endpoint management tools for the organization. · Developed IT strategies to improve
workflows and optimize system performance across multiple departments.
Skills
Microsoft 365, Exchange Online, SharePoint, Teams, VMware vSphere/ESXi, Citrix, Microsoft Intune, Backup & Replication,
DNS, DHCP, VPN, SD-WAN, TCP/IP, BGP, NTP, SSL/TLS, REST APIs, Cisco Catalyst 9300/9400, Palo Alto Next-Gen
Firewalls, Wi-Fi 6, SD-WAN solutions, Dell EMC PowerEdge, HPE ProLiant Gen10, VxRail
