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Progress
Progress Test3 1(Units
Test
(Units 1–4)
Listening You will hear five people talking about meetings. For each
recording, match the speaker to ONE piece of advice (a–h) that
he/she gives. You will hear the recording twice.
1 Speaker 1 ........... a) Brief participants well
2 Speaker 2 ........... b) Have a clear purpose
3 Speaker 3 ........... c) Invite the right people
4 Speaker 4 ........... d) Arrive on time
5 Speaker 5 ........... e) Chair the meeting effectively
f)Choose the right location
g) Keep the meeting short
h) Have someone take the minutes
Language Complete the sentences using the correct form of the verb in
brackets.
6....................(you / work) on a new project at the moment?
7 My colleague always.................(finish) work early on Fridays.
8 Our company.................(already / invest) $4.54 million in
Research
and Development this year.
9 The marketing team..................(meet) in London once a week.
10 At the moment we..................(not develop) a new brand.
11.................(you / usually / buy) usually birthday presents for your
colleagues?
12 The new company, GoKids,.................(produce) books for children.
13 I....................(see) my boss at 12.30 tomorrow.
14 I’m going to the conference too. I................(give) you a lift if you
like.
15 The bus...................(depart) from the central bus station at 7.35
p.m.
16 I won’t be able to make the workshop on Friday. I.............(go) to
Frankfurt for a long weekend.
17.................(you attend) the seminar next week?
18 I think the Budapest flight................(be) late too.
19 They...................(stay) at the Ibis Hotel in Paris at the moment.
20 I’ve decided I...................(leave) the company soon.
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Reading Read the article and decide if these statements are true or false.
21 British companies are failing to spend money on
modernising their businesses.
22 Large numbers of companies have invested in new IT equipment.
23 The press have reported on many unsuccessful projects.
24 LS took over Calcot.
25 LS recently took over its rival.
26 Bilton’s is a successful partnership.
27 Small and medium-sized businesses need to negotiate better.
28 Parts-2-go and Delkon are working closely together.
Changes in business operations
...........................................................................................................................................................................................................
By Alan Rodger
British companies are investing agreed a ten-year deal to provide There are huge opportunities
huge amounts of money in services for Tilkin. This ended for small and medium-sized
making changes to their earlier this year, when LS was businesses to make savings by
traditional business practices. replaced by Calcot. However, it using shared services. For
The main aims behind this was not all bad news and LS instance, organisations with
investment are to increase the behaved professionally and similar requirements can
quality of services provided, helped to ensure the successful negotiate to use the same service
while reducing prices. takeover of the service by its provider. This would mean that
The demand for available and rival, so the only problems the costs for each company would
skilled IT resources in the UK is reported were minor ones. be reduced through savings of
so great that many customer The main goal of investing in scale. This is the model behind a
services companies have decided outsourcing is to improve the deal recently announced for a
to outsource contracts to low-cost quality of customer services, joint venture between Parts-2-go
countries, such as India, in order and to lower the cost of and Delkon.
to meet this demand. operations at the same time. Partnerships are great
So, what are the challenges and One example of a successful opportunities to show what can
opportunities that outsourcing outsourcing be achieved with open minds,
presents? There have been many partnership is Bilton’s. Almost shared interests, and a
newspaper stories of failed two years ago the company commitment to better and
projects and broken-down started outsourcing services to a cheaper services. Perhaps the
relationships between customers consortium of companies. The experience of the past can
and the service companies who deal with the consortium is for actually help make changes for
have outsourced contracts. five years. Payments are made the future.
Probably the most famous of to the consortium if it reaches
these stories was LS, who had its targets – it has to deliver a From the Financial Times
two percent improvement in
customer satisfaction annually.
GLOSSARY
consortium, noun, sing. a combination of two or more
large international companies, which join together
for a special common purpose.
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Skills A Complete the gaps in the conversation with appropriate phrases
(a–j).
Sandra: John, ................. 29 ? When would be the best time to
launch the new sun cream range? July?
John:...................... 30 I think May would be better. That’s when
most
people start going on holiday.
Sandra:.................. 31 but I’m not sure we’d be ready by then.
There’s
still a lot of work to do.
John: I know....................32 So, what do you suggest?
Sandra:.................. 33 June? That gives us three months to prepare.
John:...................... 34 we need three months to prepare?
Sandra: Two months would be too little, I think.................35 about
that?
John: Three months will be fine –..................36 anyway.
Sandra: Great....................37 ring Martin and see if he agrees.
John:...................... 38 for a minute. Can we discuss something
else
first before you call?
a) what you mean
b) what’s your opinion
c) How about
d) I propose that we
e) That’s true
f) Well, I think so
g) Maybe, but
h) How do you feel
i) Are you saying that
j) Hold on
B Some of the underlined phrases in the telephone conversation
below contain errors. Find and correct them. If a phrase is
correct, put a tick in the space next to that line.
Bob: Good morning. Easy electrics.
Alexis: Hello. I’d like speaking with Bob Baker, please..........39
Bob: Bob Baker speaking.
Alexis: Oh, hello. My name’s Alexis Draper...........40 We’ve got a
meeting on Wednesday, but I’m afraid something’s come to.
........... 41
Bob: No problem. How if Thursday?...........42
Alexis: Sorry, I can’t make it then. Could we meet on Friday.......43
at eleven?
Bob: That’s OK to me..............44
Alexis: Good. So I’ll see you on Friday..........45
Bob: OK then, Bye.
Alexis: Bye.
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C Complete the conversation using the
sentences (a–e). Woman: Hello Boris. Nice
to see you again.
Man:...................... 46
Woman:................. 47
Man:...................... 48
Woman: Oh yes. Maxlite manufactures bags, doesn’t it?
Man:...................... 49
Woman:................. 50
Man: Thanks very much – I will.
a) I’m working there at the moment. Let me give you my card. Give
me a call when you are in London next.
b) Not too bad, thanks. Where are you working these days?
c) I’m with Maxlite. I’m in the sales department.
d) You too! How are you?
e) That’s right. We’ve got branches throughout the UK, so I’m hoping
to work in London at some point.
Vocabulary Complete the sentences using the correct alternatives.
51 What is Janice’s management.................?
a) style b) way c) type
52 I’m working on a new research ................. .
a) field b) project c) policy
53 I’ve heard our company is going to..............with PTL Limited.
a) merge b) acquire c) expand
54 We need to...................the layout of our department.
a) reorganise b) regulate c) relocate
55 I wouldn’t say they were cheap, but the CDs were certainly good
................. .
a) cost b) price c) value for money
56 We’ve discovered a complete lack of brand-...............among our
target customers.
a) stretching b) awareness c) force
57 Expect...................on this service of up to 2 hours.
a) delays b) seats c) overbooking
58 The business has twelve retail...............in London.
a) subsidiaries b) outlets c)
warehouses
59 Millers is a very..................company. I can’t see it ever modernising
the way it operates.
a) conservative b) dynamic c)
progressive
60 I’m working on a new campaign to...............our new product range.
a) promote b) move c) relocate
61 I work in a large department ................. .
a) store b) kiosk c) warehouse
62 In order to get a new job, I need to ................. .
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a) retrain b) retail c) relaunch
63 Shall we walk upstairs or take the..............?
a) subway b) lift c) left
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64 I don’t...................with you at all.
a) complain b) criticise c) agree
65 Shop at Davey’s – we stand for..............and reliability.
a) quantity b) quality c) standard
Writing A You have received the following e-mail. Write a short reply (40
to 50 words). Include the following points:
• thank Mandy for the invitation
• explain that you are not available for the meeting – you
are on a course
• accept the lunch invitation and arrange a time and date
To... Paul Healey
Subject: Project Meeting
Dear Paul
I just wanted to check you’re available for the project meeting on December 19 at 14.30. Do you fancy
Mandy
Starters
Breaded Garlic and Ginger Prawns £3.75
Brown
with a sweet chilli dip.
Smoked Scottish Salmon £3.95
smoked salmon slices served with rustic bread and a wedge of lemon.
Fresh Soup of the Day (V)£2.50
served with a wedge of rustic bread.
Main Course
Peppered Sirloin Steak £11.50
8oz sirloin steak with a creamy peppercorn sauce dusted with cracked black pepper,
Duck with Orange Sauce £10.75
Half a Lincolnshire duck served with a richly flavoured orange sauce, roast potatoes a
Thai Green Vegetable Curry (V) £8.25
a medium spiced vegetable curry, laced with coconut milk, served with a poppadom a
Desserts
Traditional Baked Cheesecake £3.75
a slice of delicious vanilla flavour cheesecake, served with passion fruit coulis.
Chocolate Fudge Sundae £3.50
ice-cream, chocolate fudge brownie, Maltesers, cream and chocolate fudge dessert sa
Fruit Pavlova £3.25
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B You work for the computer wholesalers, Wilson’s. Your company
has not yet received payment from a client for the invoice
below. The finance manager, Ms Sanderson, asks you to write
a letter (120 to 140 words) to the client.
Include the following points:
• the subject of the letter
• remind the client what the order was
• explain to the client that the payment is overdue
• if payment is not received within seven days, the
company will take further action
• give details of how you or Ms Sanderson can be contacted
INVOICE:
Client: Mr Fitzpatrick Invoice no: PIC401 Item: 1 litre glass bottles Quantity: 10,00
Price including VAT : £2,025
Payment due: within 30 days (by 14 May)
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