All qualifications and part qualifications registered on the National Qualifications Framework are public property.

Thus
quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Operate effectively within a specified control room environment

SAQA US UNIT STANDARD TITLE
ID
11513 Operate effectively within a specified control room environment
ORIGINATOR
SGB Security
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society
ABET UNIT PRE-2009 NQF NQF LEVEL CREDITS
BAND STANDARD LEVEL
TYPE
Undefined Regular Level 4 NQF Level 04 15
REGISTRATION STATUS REGISTRATION REGISTRATION SAQA
START DATE END DATE DECISION
NUMBER
Passed the End Date - 2018-07-01 2023-06-30 SAQA 06120/18
Status was "Reregistered"
LAST DATE FOR LAST DATE FOR ACHIEVEMENT
ENROLMENT
2026-06-30 2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text
(purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless
specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit
standard.

PURPOSE OF THE UNIT STANDARD

This unit standard is for relevant personnel to function competently within a specified control room
environment.

Benefit for society of this unit standard is that the person who completes this will contribute to
safety in society.

A person credited with this unit standard will be able to:

• Prepare workstation for commencement of duty.
• Monitor and action emergency & non emergency signals
• Deal effectively with relevant role players.
• Conclude operations for effective handover.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The following knowledge, skills, attitude and/or equivalent:

• A knowledge, comprehension and application of language and mathematical skills at NQF level
03.

UNIT STANDARD RANGE

This unit standard applies to persons who competently monitor and action emergency and non-
emergency signals.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1
Prepare workstation for commencement of duty.
OUTCOME RANGE
Workstation must include:
• Place of duty

Documentation must include:

• Occurrence Books, Incident report forms, Emergency numbers, Telephone numbers, etc.

Operational requirements must include:

• Personnel, equipment, area of responsibility, main duties, communications, etc.

Equipment must include:

• Radios, Telephone, Electronic & digital monitoring systems, Computers, etc.

Presentation must include:

• Dress, appearance, working environment.

Fit for purpose must include:

• Presentable, clean and good working order.

Work procedures must include:

• Rules regulations and procedures pertaining to the main duty.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
1. Control room documentation verifies effective take over.

ASSESSMENT CRITERION 2
2. Orders and instructions confirms operational requirements.

ASSESSMENT CRITERION 3
3. Personal presentation, equipment and resources are fit for purpose.

ASSESSMENT CRITERION 4
4. Control room work procedures are current and available.

SPECIFIC OUTCOME 2
Monitor and action emergency and non-emergency signals.
OUTCOME RANGE
Workplace procedures must include:
• Rules, regulations and procedures

Monitored must include:

• Receiving of information via Electronic, digital and/or other Telecommunication systems

Actioned must include:

• Processing of information received

Relevant role players must include:

• Response personnel
• Customer/client
• Emergency services
• Official & statutory Institutions.

Assessment must include:

• Categorising the information according to levels of priority.

Signals must include:

• Emergency and non-emergency signals received

Feedback must include:

• Information received from the role players responding to the situation

Recording of outcome must include:

• Permanent recording/storing of information

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
1. Monitored signals are identified correctly.

ASSESSMENT CRITERION 2
2. Signals and information are assessed as to level of priority.

ASSESSMENT CRITERION 3
3. Emergency and non-emergency signals are actioned correctly to relevant role players.

ASSESSMENT CRITERION 4
4. Factual and accurate feedback on the situation is obtained.

ASSESSMENT CRITERION 5
5. Outcomes in accordance with workplace procedures are recorded in detail.

SPECIFIC OUTCOME 3
Communicate effectively with relevant role players.
OUTCOME RANGE
Client relations must include:
• Responding officer/personnel.
• Clients and extraordinary clients.
• Emergency services
• Official & Statutory Institutions.

Effective communication/voice skills must include:

• Negotiation skills
• Dealing with traumatised/emotional persons.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
1. Appropriate interpersonal skills ensure effective client relationships.

ASSESSMENT CRITERION 2
2. Safety of relevant role players is ensured through effective communication skills.

ASSESSMENT CRITERION 3
3. Victims of crime/incidents are comforted through effective voice skills.

ASSESSMENT CRITERION 4
4. Efficiency of actioning process is ensured by competent operator communication skills.

SPECIFIC OUTCOME 4
Conclude operations for effective handover.
OUTCOME RANGE
Debriefing must include:
• Crucial and relevant information regarding incidents and situations encountered during the shift.

Reports must include:

• Incident reports, Situation reports, reports on faulty equipment, etc.

Inspection must include:

• Physical examination of workstation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
1. Document and submit all relevant reports for final data capturing/storage.

ASSESSMENT CRITERION 2
2. Transferring of orders and instructions to the next shift ensures satisfactory completion of
incidents still in progress.

ASSESSMENT CRITERION 3
3. Debriefing on incidents occurred during the present shift improves operational effectiveness.

ASSESSMENT CRITERION 4
4. Inspection and acceptance of workstation verifies effective hand over.
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the
POSLEC ETQA/and any other body with whom a MOU was entered into.
2. Any institution offering learning that will enable achievement of this unit standard must be
accredited as a provider through the POSLEC ETQA by SAQA/and any other body with whom a MOU
was entered into.
3. Moderation of assessment will be overseen by the POSLEC ETQA/and any other body with whom
a MOU was entered into according to the moderation guidelines in the relevant qualification and the
POSLEC ETQA/and any other body with whom a MOU was entered into, procedures.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Refer to the Specific Outcomes and the Assessment Criteria contained in this unit standard and
specifically to:

• A comprehensive understanding of the usage & maintenance of relevant equipment

• A comprehensive understanding of relevant legislation.
• A comprehensive understanding of relevant computer technology.
• A comprehensive understanding of radio/digital and telephone procedures
• A comprehensive understanding of client/public relations
• A comprehensive understanding of emergency and non-emergency procedures
• A comprehensive understanding of police and emergency services structures.
• A comprehensive understanding of levels of priority
• A comprehensive understanding of workplace specific codes & signals.
• A broad understanding of responding procedures
• A broad understanding of applicable electronic systems
• A broad understanding of trauma debriefing

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems related to the correct factual and accurate feedback on situation
obtained.

UNIT STANDARD CCFO ORGANISING

Organise oneself and one`s activities so that emergency and non-emergency signals are correctly
monitored.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate information related to monitored emergency and
non emergency signals and enable the correct actioning thereof to relevant role players.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively when dealing with relevant role players.

UNIT STANDARD CCFO DEMONSTRATING

Understand the world as a set of related systems in that signals and information are assessed as to
level of priority.

REREGISTRATION HISTORY
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

 Supplementary Information:

Specified Requirements

Specified requirements include legal and legislative specific requirements and are
Legal
• Applicable sections of the Occupation Health and Safety Act
• Applicable sections of the Criminal Procedures Act
• Applicable sections of specific Acts relevant to unique job/workplace environments

Context Specific
• Training provider user manuals
• Specifications, agreements, policies and procedures

Resources required for Assessment:

• Work station.
• Necessary administrative and stationary issue.
• Computer terminal.
• Criterion referenced assessment instructions/tools.
• A suitable venue: workplace and classroom.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

PRE-
PRIMARY OR
QUALIFICATION 2009 NQF END
ID STATUS DELEGATED QA
TITLE NQF LEVEL DATE
FUNCTIONARY
LEVEL
Passed the End
National Certificate: 2023-
NQF Date -
Elective 58577 General Security Level 3 06- SAS SETA
Level 03 Status was
Practices 30
"Reregistered"
Further Education
Passed the End
and Training 2006-
NQF Date -
Elective 22491 Certificate: Level 4 11- SAS SETA
Level 04 Status was
Specialist Security 16
"Reregistered"
Practices
Level Passed the End
2023-
National Certificate: TBA: Date -
Elective 58696 Level 5 06- SAS SETA
Close Protection Pre-2009 Status was
30
was L5 "Reregistered"

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the
most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries
have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all
the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to
accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a
record appears to be missing from here.

NONE

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be
Qualifications Authority (SAQA) should be acknowledged as the source.