Support Engineer II (T03191)-FTE
Job summary
Amazon is looking for a seasoned Application Support Engineer, who has hands-on
experience in managing incidents, operational issues and driving operational excellence
for large-scale services/systems. This job requires you to constantly hit the ground
running and your ability to learn quickly and work on disparate and overlapping tasks
that will define your success. Some of the key job functions of the application support
engineer are:
Provide first level of support for handling tickets, operational issues from
production services
Provide engineering support of our incoming tickets, including extensive
troubleshooting and debugging, with responsibilities covering multiple product
lines.
Work on maintenance driven coding projects, primarily in Perl or shell scripts,
web technologies, and Java based projects.
Read and understand complex application code and make code fixes to resolve
support issues
Software deployment support in staging and production environments.
Develop tools and automate manual operational tasks and easy maintenance of
our services.
Build monitoring metrics dashboard, and report System health and Support
status metrics.
Work with remote development (Seattle) teams for handing-off or taking over
active support issues and to create a team specific knowledge base and skill set.
Job location-By applying to this position your application will be considered for all
locations we hire for in [Link] includes but is not limited to Bengaluru, Chennai,
Hyderabad, Delhi and Pune.
Basic Qualifications
You will have experience in supporting applications developed across platform
stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS.
Supporting implementations enterprise-wide Web Applications/SaaS applications
Integrating with on premise solution for SaaS applications
Good knowledge of IT Support processes and SLA management.
Good knowledge of MS SQL Server, and other databases
Scripting Knowledge (Shell, Powershell)
Preferred qualifications
Experience dealing effectively with customers during problem resolution and
operating efficiently under pressure
Effective prioritization and time management
Knowledge of best current practice frameworks (ITIL, COBIT), particularly
incident, problem and change management
Confidence to drive and manage large conference calls
Understanding of routing protocols to help facilitate troubleshooting and
remediation of networking issues
Working knowledge of a compiled language
Communication skills - written and verbal
Effective organizational skills to maintain a consistently high standard of
operations in a busy environment.
